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iPhone 3G stuck at the Apple logo screen; will not boot!

400482 Views 533 Replies Latest reply: Aug 22, 2008 8:13 AM by Kenwclark RSS
  • Exivus Calculating status...
    I sent it to your iphone address (from yet another post that got deleted a few days ago).
    MBP/MB/iPhone3G, Mac OS X (10.5)
  • Jayeaster23 Calculating status...
    Mine works great now!!! I fooled with this all day yesterday restoring about 10 times.... Saw the 2.0.2 update and went ahead and gave that a try... Went thru and deleted unnecessary apps from itunes leaving me with 54... And now it works great! i've rebooted at least 30 times and no problems at all... no crashing freezing anything of the sort. I don't know if it was one of the apps i deleted or what but i don't understand why all of you are still having this problem
    MacBook Pro, Mac OS X (10.5.4)
  • Exivus Level 1 Level 1 (20 points)
    Funny... we don't understand why all of us are having "this problem" either. It's obvious that it is a combination of some sort of "environment variables" that iPhone and iTunes do not handle well.

    Also, there is little issue with doing a full restore and plopping 50-some applications on there. It is the continual running in the environment with x apps (meaning, updating, deleting apps, syncing with iTunes, etc.) that makes the iPhone choke into an "naturally" unrecoverable state.

    So with that.. couple of questions for you. How long did it take to install or update an app? Has it changed from the 5-8 minutes per app (which totals into 1-2 hour app syncing for 50+ of them)?
    MBP/MB/iPhone3G, Mac OS X (10.5)
  • KingBee Calculating status...
    Well... Knock on wood, but after a clean install and setting up as a new phone on 2.0.2 and then installing around 41 apps via iTunes last night, I am still going strong. I even did a number deliberate hard resets (playing with fire, I know!), and it has booted up fine every time. (I have a 1G phone.)

    One curious thing I did notice was that apps install very fast (less than a minute, usually) until you get to around 20 apps installed, and then every app install after that becomes progressively slower going from around 2 minutes at 20 apps to around 6-7 minutes per app at 40. The app clearly gets copied over very quickly (if it's a small file), and the iTunes install status bar goes to about 95% and then just freezes there for about 5-7 minutes, until it finally completes successfully. In the past, it was at this point during an app install where my phone would typically spontaneously reboot to to the Apple Logo Of Death. Not sure what the system is doing at that point, but I am just putting it out there as a point of information.

    Anyway, my phone is now functioning as expected -- for now. Sure would be nice not to have to play these guessing games with the software updates. Downloading 246MB of "bug fixes" and not knowing whether it will actually fix my phone is pretty crazy, actually. Apple -- do you have any technical writers on staff who are competent enough to throw together some release notes for your software releases? Or is this just part of your vaunted minimalistic approach to everything.
    PowerMac G5 Dual 1.8 - Black MacBook - iMac 17" G5 - Mac Mini - iPhone 1G - ATV, Mac OS X (10.5.4)
  • Exivus Level 1 Level 1 (20 points)
    I would bet they have number 1, and that this is number 2 (the vaulted, "minimalistic" approach).

    In any case... I concur with you: The apps from 1-10 take only a minute or two, depending on the size.

    Apps from 10-20 about 2-3 minutes.

    Apps from 20-30 about 3-5 minutes... and so on.

    If you are dealing with 40+ apps, you really are looking at 1-2 hours of a restore, and if you are updating apps it takes 4-8 minutes per app to update. That is if you survive the "update" process. My phone has died a number of times during the update process, or installing just "one more app" on top of the rest -- even if I have a minimum of apps (less that 20).
    MBP/MB/iPhone3G, Mac OS X (10.5)
  • swheat Calculating status...
    2.0.2 is no better. I am restoring again. It took 4 hours to do the backup last night when I applied 2.0.2 and now it will take hours to do another restore. This has to be my 50th restore in the last month.
    Mac OS X (10.5)
  • FChaplais Level 1 Level 1 (0 points)
    this will not solve your problems, but you may find a lighter look at iPhone syncing here
    http://www.joyoftech.com/joyoftech/joyarchives/1138.html
    MacBook Pro 2.4 Ghz 17", Mac OS X (10.4.11)
  • mavisXP Level 1 Level 1 (30 points)
    swheat wrote:
    2.0.2 is no better. I am restoring again. It took 4 hours to do the backup last night when I applied 2.0.2 and now it will take hours to do another restore. This has to be my 50th restore in the last month.

    I know the feeling, trust me (40+ restores here) ... But there is a solution. We're just not allowed to discuss it here (which should be enough of a hint to tell you what it is) ...
    24" 2.8GHz iMac (4GB RAM, 750GB HDD), Mac OS X (10.5.4), iPhone 3G (white)
  • DwindleFlip Level 1 Level 1 (25 points)
    swheat wrote:
    2.0.2 is no better. I am restoring again. It took 4 hours to do the backup last night when I applied 2.0.2 and now it will take hours to do another restore. This has to be my 50th restore in the last month.


    This is the entire iphone 2.0 experience summed up perfectly. All i do, is back up for 3 hours, restore for another 3 hours.

    6 hours out of my day...

    The iphone is a failure.

    Apple should call it quits.
    Intel QX6700 8GB GF8800GTX Vista Ultimate 64-Bit PC, Windows Vista
  • ggreen Level 1 Level 1 (5 points)
    Me too. Went from adoring my first iPhone to wanting to chuck this through the nearest window. Installed 2.02 and lost of my music/video/podcast content (AGAIN!!!!) and none of the 3rd party apps would launch (AGAIN!!!). The apps will appear to start and then crash. I am setting up as a new phone every time and in airplane mode so it's not disturbed during the set up process. It has only worked completely correctly about 40% of the time since 3g launch day. Also it has been getting progressively worse not better with the updates. ARRRRGGGG!

    Restoring phone (AGAIN!!!!) now.
  • B1indSide Level 1 Level 1 (0 points)
    THIS IS FOR ANYONE WITH THEIR PHONE REBOOTING AND FREEZING AT THE APPLE LOGO, hopefully it works for you guys too, I have contacted Apple about and we will see if they do something about it. Sorry if it's confusing, hopefully it isn't and helps you all out...


    Hey everyone, I was having this problem too and I figured out what was going and why it was doing it. Basically, every time one of your Apps updates, it doesn't get replaced but gets added to the folder. So essentially, you might have 7 versions of the same App on your iPhone, thus filling up the memory and causing your iPhone to crash. You can test this out simply by deleting an App on your iPhone, turning it off and then back on and it will miraculously reappear.

    To solve the problem, go onto your computer and get into your MUSIC Folder and then get to the Mobile Applications folder as shown below.

    MUSIC=>ITUNES=>MOBILE APPLICATIONS

    Now you should notice more Apps than you actually have. Basically, you want to delete all multiples KEEPING the one with the highest number, as that will be the latest version. For example, you will have (last.fm.ipa), (last.fm 1.ipa), (last.fm 2.ipa) etc. so in this case delete the one without a number and the one with number 1. Once there is only one version left (number 2 in this case), delete the number 2 and the space so that it looks like this (last.fm.ipa)

    Once you've done this for all the apps so that you have the same amount in your folder as in your iTunes App page, you are ready to sync your phone. Now when I did it, I restored my phone as a new one so that it wouldn't transfer all the doubles from my phone back to my computer.
    BUT I think we can make it work if you plug in your iPhone and immediately cancel the sync and the back up buy hitting the little (X) in the sync bar window. Now highlight your phone in iTunes and go to the App tab and UNCHECK the sync Apps box, click APPLY and/or SYNCE, and TECHNICALLY this should delete all the Apps on your iphone. Once the sync is complete, check your phone to make sure no Apps are on it. If clear, RECHECK the add Apps box in iTunes and RESYNC your phone and it should carry over ONLY one version of each App.

    Unfortunately, every time you update an App you are going to have to delete the double versions manually with the method above. So just keep checking your Mobile Applications folder on your computer and keep it up to date by getting rid of the old ones and keeping the higher number versions, then getting rid of that number the computer added.

    My phone used to reboot and freeze every other day and I'd have to restore it, but a week has gone by and everything is working fine now.

    I hope this isn't too confusing and helps all of you dealing with this issue, and hopefully APPLE figures this glitch out and has your iPhone or computer automatically replace old Apps with the new one instead of just adding a number to it. I had 170 Apps in my folder but only 44 in iTunes, so you can see why my phone kept crashing.

    Good Luck, again I hope this helps.
    iMac, Mac OS X (10.5.4)
  • ggreen Level 1 Level 1 (5 points)
    Interesting. I did go into that folder and had multiple version of many apps. I'll give it a try (nothing can hurt at this point). Thanks for suggesting something new.
  • mavisXP Level 1 Level 1 (30 points)
    B1indSide wrote:
    snip


    Thanks for trying to help, but there's a problem.

    First of all, iTunes keeps old versions of your apps for a reason. The idea is that if you don't like certain functionality in a newer version, you can easily revert to an old one. I don't find this particularly necessary, but it was a decision by Apple's designers/engineers ... Whether you like that system or not, however, that behavior is unique to iTunes! _Your phone does NOT have multiple versions of any app installed_. I'm looking at the /var/mobile/Applications directory of my jailbroken (and therefore no longer ALoD'ing) iPhone as I type this and I guarantee you there are no duplicates.

    Again, thanks for trying to help!! But so far in this mammoth thread, there has been only ONE solution posted that actually works in all ALoD situations. That solution is to jailbreak, install OpenSSH, rename your Applications folder when the phone freezes, rename it back to "Applications" when it then boots up ten seconds later, and finally, re-sync with iTunes, adding just one app which appears to be missing. Voila! +Five minutes from ALoD to fully recovered+.
    24" 2.8GHz iMac (4GB RAM, 750GB HDD), Mac OS X (10.5.4), iPhone 3G (white)
  • Xacto Calculating status...
    Geeeeeeez!!!!!!! Here we go again... another night re-installing EVERYTHING. This is getting real old...
    Mac OS X (10.4.3)
  • Xacto Level 1 Level 1 (0 points)
    Mac OS X (10.4.3)

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