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Connection keeps dropping

18084 Views 69 Replies Latest reply: Jan 20, 2009 3:03 AM by iPants RSS
  • cybertrader Calculating status...
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    Aug 20, 2008 9:52 AM (in response to Faethor)
    I've read a lot of messages and had my new network (1 month old equipment-Airport extreme base station and airport Express "n' with 7.3.1 & 7.3.2) show 5 bars on my computers and still not be able to connect to the internet at times. I've had the computers ask for passwords and still not work. I could sometimes get a connection to the internet and lose it in one minute with 5 bars showing.

    I had an older system that had two older non "N" Airport Expresses (set up in the exact same places I have the new system installed at) that did not have these problems and then lightning hit and I lost everything , so I upgraded to the latest.

    Two days ago I changed my network settings on the new equipment (after days of resetting and trying different things before hand) and have had no drops yet. I am now using channel 1 only (not automatic) and "g or bg" only at 2.4mhz. Channel 5 and up still caused loss of connection. I have lost all of the dead spots that I had with other settings. The ex-dead spots are bit slower than other spots. I now have as reliable a system as I had before (knock on wood). Firmware is version 7.3.1. I have not tried 7.3.2 with these settings. The base station is set up to allow extending it and I use the Express to extend it. The base station is in the basement and the express is on the second floor, directly above the base station and is connected to an older I-Mac that does not have a wireless card. During the period that I was having trouble staying connected to the internet with the two portable Macs, I do not remember having a problem with the connection from the I-Mac that used ethernet to Airport Expressed, which connected to the base station wirelessly?
    Imac G5, Mac OS X (10.4.10)
  • tes47 Calculating status...
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    Aug 21, 2008 10:47 AM (in response to tsarra)
    Same problem! On two different locations, both Airport Extremes, a solid connection disconnects and "scanning"shows under the airport icon - airport isn't even in use!

    Is it MobileMe related? Very annoying and no help from Applecare.
    MacBook Pro, Mac OS X (10.5.4)
  • tes47 Level 1 Level 1 (0 points)
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    Aug 21, 2008 10:58 AM (in response to tes47)
    Seems that if I bring the MacBook Pro over to the Airport Extreme, it will reconnect - so it seems to be a problem with signal strength? I was originally only 20 feet away.
    MacBook Pro, Mac OS X (10.5.4)
  • ibosie Calculating status...
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    Aug 21, 2008 1:06 PM (in response to tsarra)
    I've just started having this problem in the past few days with an AEBSn but not AEXn. The extreme is my router connected to a modem - it's worked flawlessly for about 6 months, now suddenly it's dropping out every few minutes and the internet is constantly reconnecting. The airport triangle remains on full signal and I've tried swapping channels to no avail. Whatever it is, my AEXn which gets it's connection from a Home Plug which in turn gets an IP address from AEBSn, is not having any of these issues if say I connect the MBP directly to it.
    MacPro 3.2Ghz 2GB RAM, Macbook Pro 15" 2.2Ghz 2GB RAM, iPhone 3G 2.0.1, Mac OS X (10.5.4), Be* Pro 24576/2560kbps on Netgear DG834GT and AEBSn
  • Bruno321 Calculating status...
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    Aug 21, 2008 4:28 PM (in response to tsarra)
    I'm having the same problem. I just recently bought my $200 Airport Extreme to replace my old $50 D-Link. I am disconnected randomly, several times a day, for no apparent reason. My router is only a few feet away, the light stays green and the Airport Utility reports "no problems". I have updated all the software for it. I am running 2 iMacs and 2 MBPs on it. In order to make it work properly, I basically just have to wait for it to come back up. Most of the time, (as other have reported), it simply isn't available to connect at all or the WEP key doesn't work and it "times out".

    So far, it's a mess. And unless there is a solution soon, I have no problem re-connecting my D-Link router.
    MacBook Pro, Mac OS X (10.5.4)
  • Matt_DSM Calculating status...
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    Aug 22, 2008 5:11 PM (in response to Bruno321)
    Same story here: iMac dropping connection every 10 to 15 minutes to an AirPort Extreme. The funny thing is that a Windows laptop has no such problem with it.
    iMac 24" Intel, Mac OS X (10.5.4)
  • GonePlatinum Calculating status...
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    Aug 22, 2008 9:48 PM (in response to tsarra)
    yea my connection keeps dropping and I tried to ask for help and the only thing I can do is freaking change the channel. Im playing poker online and I get in this huge pot in this big tournament and I get dropped, the connection goes in and out for like a min and then I lose it, I got sooo ****** out, these things are pieces of ****.
    MacBook Intel, Mac OS X (10.4.10)
  • epictempo Calculating status...
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    Aug 23, 2008 8:04 AM (in response to GonePlatinum)
    Same Frickin' problem here ever since I got the latest iMac last month, AIRPORT has a self-assigned IP address, or it asks for password and then time out, or it picks up the network then drops it shortly, or it just can't find the network altogether! My PS3 is constantly connected (& playing COD4 online :)) at the same time

    It does this about once every other day randomly, while all other times, it works flawlessly. I know that this must be a very common problem, so APPLE needs to step up, this type of b.s. issue shouldn't even occur in 2008.

    I've had many macs in the past, if they had airport issues, I was able to fix them. I've tried about everything (deleting preferences files, repair disk, restarting) to no avail. Software needs rewriting.

    Message was edited by: jkdafijkp894ernqaefiojn
    iMAC 2.4ghz, Mac OS X (10.5.4)
  • Mikemdmike Calculating status...
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    Aug 23, 2008 9:28 AM (in response to KevinBarnett0000)
    Have the same problem. Only been happening for about one month. Driving me crazy!
    iMac Intel core duo, 2ghz, Mac OS X (10.5.4)
  • Matt_DSM Level 1 Level 1 (0 points)
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    Aug 24, 2008 12:57 PM (in response to Mikemdmike)
    After some experimentation, it looks like the problem is with the iMac rather than the Airport hub. If I just turn Airport off on the iMac and turn it back on, I'm reconnected for another 10 or 15 minutes.
    iMac 20 Intel - PBPro 17 - MacSE30 :) - Newton 2100, Mac OS X (10.4.4)
  • Stephen Eson Calculating status...
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    Aug 24, 2008 5:10 PM (in response to tsarra)
    I've been having the same problem mentioned here and finally connected with a knowledgeable Apple representative who quickly zeroed in on a likely problem. I recently did an update of RealPlayer which includes the RealPlayer downloader application. Apparently this application causes a lot of connectivity interference. He instructed me to log in to System Preferences>Accounts>Login Items. Then we removed the downloader from the login item list. It's worked like a champ ever since.
    Hope this helps someone besides me.
    PowerBook G4, Mac OS X (10.4.2)
  • Christopher Wall Level 1 Level 1 (0 points)
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    Aug 24, 2008 8:26 PM (in response to tsarra)
    I have an Airport Extreme Base Station with n, but not the gigabit one. I had this problem about a month or two ago, took it into the Apple store and it was covered under the original warrantee (it is also covered if you have any extended apple care hardware - so they said), they reset it and it worked fine. I was lucky enough to have gotten a good rep, so he went ahead and ordered me a replacement (good thing as the orginal one worked for about 45 minutes when i got home from the store), it came in and worked fine for a month or more, but now it is doing the same **** thing, dropping the connection all the time all day long! I guess the cheap Linksys is going back into production! I would buy the gigabit Extreme router if i thought that the **** thing would last longer than an year? I have been very happy with all other Apple products, but this one is a real loser...

    Airport Utility 5.3.2
    Airport Extreme 7.3.2
    Mac Pro 2.66, Mac OS X (10.5.4), PowerBook 15" & iMac G5 20"
  • Kevin Hiscox Calculating status...
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    Aug 30, 2008 5:57 PM (in response to Matt_DSM)
    Try Disk Utility/Repair Permissions. Then restart holding down the Command-Option-P-R keys - keep holding the keys down until you hear the startup chime a second time.

    You may need to reselect your startup disk and reenter some preferences in your System Preferences after this procedure.
    17" MBP 2.5GHz Intel Core 2 Duo NVIDIA 8600M GT 4GB RAM, Mac OS X (10.5.4), AEB 802.11n, 2 x AEB 802.11g, Airport Express
  • Kevin Hiscox Level 2 Level 2 (470 points)
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    Aug 31, 2008 5:41 PM (in response to Kevin Hiscox)
    For those still having problems, here is something else to try:

    User/<username>/Library/Preferences/com.apple.airport.airportutility.plist - delete this pref.

    Root HR/Library/Preferences/SystemConfiguration/com.apple.airport.preferences.plist - copy this file to your desktop, then open the copy with TextEdit and delete everything after the first <dict> and before the last </dict>. Save the file on the desktop.
    Now delete the file in the above SystemConfiguration folder - you will require administrator password.
    Now copy the new file on your desktop to the SystemConfiguration folder - you will be asked to Authorise with your administrator password.

    Now reboot and with a bit of luck, your problems will be over.

    I am beginning to think that my problems were caused by migrating my applications from my old MBP to my new, as I notice that a number of preference files say the preference settings were migrated.
    17" MBP 2.5GHz Intel Core 2 Duo NVIDIA 8600M GT 4GB RAM, Mac OS X (10.5.4), AEB 802.11n, 2 x AEB 802.11g, Airport Express
  • Cyberdog2.0 Level 2 Level 2 (330 points)
    Currently Being Moderated
    Aug 31, 2008 8:13 PM (in response to tsarra)
    Did you try enabling interference robustness and/or switching to a lower multicast rate?
    PB 17" 1.67 Ghz Hi Res DL SD/120GB/1.5GB RAM/10.4.11, Mac OS X (10.4.11), 3 Minis, MacBook, G3 iBook & Performa 6360 in use

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