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2090 Views 18 Replies Latest reply: Nov 6, 2008 2:46 PM by icebike
Currently Being ModeratedSep 5, 2008 9:09 AM (in response to JPVann)Apple doesn't publish failure rates but with over 3 million 3G phones sold since July, it's probably pretty low.MacBook , Mini, Airport Express, iPhone 3G x 2, Mac OS X (10.5.4)
Currently Being ModeratedSep 5, 2008 10:01 AM (in response to Tamara)I would have to concur, and given that some people are on their 3rd or 4th phone, I really have to wonder if the problem is in the eye of the beholder. The statistical probability of getting three defective units is very small. If even one in 1,000 units are defective (hardware or cosmetic defect, not firmware that everyone uses), then to be on you 4th unit you are talking odds of one in 1,000,000,000 (three defective units, the fourth on being good). A billion to one odds, that's pretty much unheard of in a QA process for that many people to have really received that many defective units. And it's highly unlikely that 1 out of 1,000 units are defective, it's likely a much small number
I just don't really see how a person can be that unlucky.Home Built Dual Quad Core (x64), Windows Vista
Currently Being ModeratedSep 5, 2008 10:29 AM (in response to JPVann)Don't know, but I have never had a problem nor has anyone I know or have met with an iphone.powerbook g4, iMac 20, Mac OS X (10.5.1), airport express, iphone, ipod, ipod touch
Currently Being ModeratedSep 5, 2008 10:36 AM (in response to GregF-ATL)I would have to agree with you regarding the odds.MacBook , Mini, Airport Express, iPhone 3G x 2, Mac OS X (10.5.4)
Currently Being ModeratedSep 5, 2008 10:40 AM (in response to GregF-ATL)I agree. I have had Moto smartphones and remember many complaining along the same lines. Some people were on their 2nd or 3rd phone, but me and my friends and many others never had a problem.
I think there may be user issues. I don't mean the person is doing something directly, but many times there is some corrupt software, the user gets a new phone, and restores the same corrupt software (via a backup) onto the new phone. Or maybe just a 3rd party app in the app store that many people got.
My phone has been rock solid. The issues it does have are intrinsic to the design and hopefully will be addressed in 2.1.HAL, Other OS, The size of a spaceship
Currently Being ModeratedSep 5, 2008 12:29 PM (in response to JPVann)I'm using my iPhone (original) for 8 months now and i never had a problem. Can't imagine that the quality got worse with the 3g...
Currently Being ModeratedSep 5, 2008 12:32 PM (in response to GregF-ATL)I specifically asked the genius at the Apple store about the possibility of a backup of my old phone corrupting my replacement in some way. He said that absolutely could not happen.
My replacement's 3G reception is just as bad as the original's though.
Since then O2's iPhone team have told me that there is a problem with the phone generally though and that they have raised it with Apple.iPhone 3G
Currently Being ModeratedSep 5, 2008 12:33 PM (in response to roaminggnome)I have had two iPhones with the reception problem. I only know two other people with iPhones and they also have the reception problem.iPhone 3G
Currently Being ModeratedSep 5, 2008 12:35 PM (in response to draa)Why not? The production costs of the 3G are lower than the original phone and it was reported that the networks weren't given time to test the phones before they went on sale.iPhone 3G
Currently Being ModeratedSep 5, 2008 12:47 PM (in response to werwerwerwer)A corrupt backup could mess up the phone.MacBook , Mini, Airport Express, iPhone 3G x 2, Mac OS X (10.5.4)
Currently Being ModeratedSep 5, 2008 2:54 PM (in response to JPVann)Two iPhone 3Gs, two replacements. The phones would NOT receive calls. Abysmal. And they still don't work.
(I am an Apple evangelist, and I have never been more disappointed.)Mac Pro 8-Core Jan 2008, Mac OS X (10.5.2)
Currently Being ModeratedSep 5, 2008 3:36 PM (in response to JPVann)Since my other post was removed, and tagged as a rant?! I will reiterate it for the sake of the thread.
I am on my 3rd iPhone 3G. The first two had "+manufacturing defects+". This one "seems" ok so far.
PS. I love iPhone.Macbook Pro, Mac OS X (10.5.4), iPhone 3G
Currently Being ModeratedNov 3, 2008 3:05 PM (in response to GregF-ATL)I agree that it is very odd to be on the 4th, 5th or even more replacement phone but I disagree that it is always the user causing this. I had troubble with my Palm phone 2 years back. I don't temper with phones, download applications I was actually just using it for calls and text messaging. But my phone crashed every so often. It turned out that the phones had a problem and that incoming SMS could trigger the crash. Once they figured that out and distributed new firmware it never happened again.
My guess is that most likely people who receive regularly SMS will run into the trouble while others rarley using SMS don't.
Today my 6 week old iPhone stopped working (message is: phone needs repair!) over night while beeing charged. And I see lots of other users have the same problem. So I guess the iPhone has some kind of bug which needs to be solved.
I just hope that this time it will be my one and only replacement phone.
Just my 2 cents.
IlonkaPC and Mac, Windows XP
Currently Being ModeratedNov 3, 2008 3:41 PM (in response to Tamara)
A corrupt backup could mess up the phone.
Are you now employed as an Apple Genius Tamera? Did you not read what the Genius said?
Quote: He said that absolutely could not happen.