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5569 Views 65 Replies Latest reply: Oct 9, 2008 8:53 AM by Crossboard
Currently Being ModeratedAug 4, 2008 11:11 AM (in response to MDJ51)I have a household of Mac users. My wife and I are both experiencing this irritating feature of Comcast and Apple's cooperation and it started abruptly, and in earnest about three or four days ago. I went through an episode of changing passwords for our Comcast accounts, all to no avail. My free AOL account does not have this problem.
So, it is either a Mac software incompatibility with Comcast or a Mac problem. Comcast has changed their protocols for passwords, making us change our passwords to add a few characters a while ago. Also, the confusion on whether or not to check the SSL box and which port to use when it is checked has to do with logging in to get your email when you are not entering through a Comcast "portal" in the internet. When I travel I routinely have to change to use the SSL and other ports because the hotel internet service is not considered up to snuff by Comcast's firewall.
Well, just as this problem came on abruptly, it seems to have expired today. I have had but two or three of the annoying prompts for my password.MacBook Pro, Mac OS X (10.5.4), Eats DVD/CD Superdrives
Currently Being ModeratedAug 4, 2008 1:27 PM (in response to JimSmithinCT)It seems to be gone here as well. This has been happening periodically ever since I started using Mail with Comcast in 10.1. It usually goes away quickly but not this time.20" iMac Intel Core 2 Duo 2.16 GHz, Mac OS X (10.5.4)
Currently Being ModeratedAug 4, 2008 5:04 PM (in response to Tooky)Just to say mail works fine after I unlock keychain at each startup. For some reason it keeps locking up and will not automatically unlock so hence I keep getting prompted for password. If I ignore the prompts then "unlock keychain" then go to mail and take accounts online since somehow they were taken offline things clear. Something is bizarre here when I did nothing to promote this problem!!933 MHZ, Mac OS X (10.5.4)
Currently Being ModeratedAug 11, 2008 7:33 PM (in response to MDJ51)I just want to point out to the users who think this has to do with Comcast. I use a Wavecable account and it's happening to me, so it's not just Comcast. It's something that started happening with my account just in the past few days.Intel iMac, Mac OS X (10.5.4)
Currently Being ModeratedAug 12, 2008 4:03 AM (in response to jb10902)You are correct, it is a problem all over the world - it is a MAIL software problem and there has been other forums going on , on this matter for months and Apple cannot fix. It is not an ISP problem, but a very bad apple problem. You need to pull down: mail/post feedback and keep sending to apple every time it occurs.
Go Australia for Gold....................Powermac G5,400g/b-HD,2Gb,iSight,MacBook Pro, iPhones(2) & Time Machines., Mac OS X (10.5.4)
Currently Being ModeratedAug 12, 2008 4:17 AM (in response to P-B)Jeff,
The problem may be specific to Mail in some way, but it is clearly dependent on ISP. It is not happening for most people, nor with most ISPs.
How frequently is Mail checking for new messages in your situation, btw?
ErnieMac Pro 8 Core, iBook, and QS G4 867, Mac OS X (10.5.4), 10.4.11
Currently Being ModeratedAug 12, 2008 7:47 AM (in response to MDJ51)I, too, had the same problem and I think it is now fixed after an hour on the phone with Apple tech.
I tried dumping the keychain folders in both libraries, that didn't work. I still had to enter my password every time to get mail, sometimes 10 times before it would download.
Here's what I did. Go to User, Library, Preferences, com.apple.mail.plist and move it to the trash. Then restart. When you open mail it will ask to set up an account again. Be sure you have all your information and passwords before you dump the plist! After setting up my account and entering passwords, it has worked fine. Gets mail without any dialogue boxes popping up and I don't have to enter my password again.
JimMac OS X (10.5.4)
Currently Being ModeratedAug 13, 2008 12:54 AM (in response to Jim Stamates)This is a major task for some companies (we run over 40 units on one network in one of our offices) in this country alone.
We tried the .plist trashing some months ago. The problem restarts a few days later ! We have gathered keychain data and discards and done all sorts of other weird and wonderfull things.
We have followed this forum and others for months and have sent numerous emails to Apple with no action by them - whatsoever.
We dont believe 40 girls at their computers are required to go and try numerous "fixes", we believe that it is a MAIL problem. We have 3 ISP's in one country and two here in Aust and this is occuring on all these different ISP's.
Some facts we have gleened - it gets worse once you leave the computer on , unused over night for instance, the entering of the password is not logged when you enter it and it occurs with x10.4.? through to x10.5.4. restarting and using a disc utility does nothing.
We believe it is conflict between MAIL and something else- what we have no idea!
AustraliaPowermac G5,400g/b-HD,2Gb,iSight,MacBook Pro, iPhones(2) & Time Machines., Mac OS X (10.5.4)
Currently Being ModeratedAug 13, 2008 2:24 AM (in response to MDJ51)I'm a UK user and over the years have had the same issue again and again and again. Similar to other users it happens every couple of months. I have had three different ISP's so doubt if ever single one of them can be to blame.
The problem has now developed further, as with separate users (my staff) in different locations with different ISP. Now, we getting spinning activity dials next to our accounts almost constantly and hence mail only gets through occasionally.
Interestingly, we are I.T. providers and manager our own mail servers so know it is not a mail server issue. We also have other separate macs that can actually pull in the problem accounts without any issue???
I would like to know if perhaps the problem occurs when users have multiple email accounts. Due to our business we can have from 4 to 20 accounts listed in Mail.Mac OS X (10.5.4)
Currently Being ModeratedAug 13, 2008 3:08 AM (in response to spessex)Its an idea, in the main we use 3 ISP's and check upto 5 accounts, but this further strengthens the guess that it is a MAIL problem, not an ISP problem.
Guess what ! , whilst I was preparing this reply, up jumped the flag "enter your password".
We note the so called "Top Users" only dash in with a comment, then evaporate into the ether after some of their falices [sic] don't work.
This is a real problem that Apple is failing to address............Powermac G5,400g/b-HD,2Gb,iSight,MacBook Pro, iPhones(2) & Time Machines., Mac OS X (10.5.4)
Currently Being ModeratedAug 14, 2008 5:11 PM (in response to P-B)I've had all the problems other users have mentioned in this thread. What has worked for me, (I don't know why ..) was to open the Keychain application. In Keychain, select "log-in" from the upper left side and select "passwords" from the lower left side. In the right window, scroll down until you find your incoming and outgoing mail servers. Mine are "mail.comcast.net" and "smtp.comcast.net". Double click on each which will bring up the attribute/access control window. Select access control and then select the bullet next to "Allow all applications to access this item." Make sure you select this bullet for both incoming and outgoing mail server items.
After completing these steps, I don't have to enter comcast mail passwords after launching mail, and I don't get the annoying intermittent pop up dialog box asking for passwords during the day.
Hope it works for you.
Message was edited by: n2thinairMacBook Pro, Mac OS X (10.4.7), IMAC G-5
Currently Being ModeratedSep 3, 2008 8:58 AM (in response to n2thinair)Unfortunately, this problem has restarted after being gone for a while. My bullets for "allow all applications ..." were already selected. This is a very annoying issue.Mac OS X (10.5.1)
Currently Being ModeratedSep 6, 2008 4:08 PM (in response to jb10902)You might want to look in Keychain Access again. I once found a critical keychain access item duplicated, in this case your incoming or outgoing mail server. If a new one was generated, it might not be checked to "allow all applications to access this item." So make sure you don't have more than one incoming and one outgoing server listed.
A side note. I've been corresponding with Apple on this problem since Leopard came out. They finally sent me a fresh copy of 10.5.4 OSX. I did a complete Erase and install ( I know, a pain and time consuming). But, to date, it has resolved my problems. If you choose this route. I recommend you back up your home folder, then selectively restore it's contents. I would not restore "prefs." Start with a fresh, new keychain access file.
Hope this helps.MacBook Pro, Mac OS X (10.5.4), IMAC G-5, MacBook Pro 10.5.4, MacBook 10.5.4