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iTunes 8 can't connect to iTunes Store

2962 Views 12 Replies Latest reply: Sep 29, 2008 10:12 PM by cjunky RSS
fmdolan Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 13, 2008 9:43 PM
After much work, iTunes 8 is now pretty stable, but it won't connect to the iTunes Store. Any ideas??
iMac 2 GHz Intel Core Duo, MacBookPro 2.33 GHz Intel Core 2 Duo, Mac OS X (10.5.4)
  • onebluehaze Level 1 Level 1 (30 points)
    Currently Being Moderated
    Sep 13, 2008 10:42 PM (in response to fmdolan)
    I have the same exact problem. I (obviously) have an internet connection and have never had a problem before but now for 30 minutes and having closed and reopened itunes... nothing, no itunes store even though the genius sidebar is working.... odd.
    Intel Mac Mini, PPC 12' and 15' PowerBooks, MacBook, MacBook Air, to many iPods, Mac OS X (10.5.1)
  • Tiamut Level 1 Level 1 (15 points)
    Currently Being Moderated
    Sep 13, 2008 11:08 PM (in response to fmdolan)
    Look at the other threads. You guys arent alone, there must be a server issue at Apple. Hope this gets fixed soon. They need iTunes to work, its there bread and butter.
    iPhone 3g
  • PluckeyDuck Calculating status...
    Currently Being Moderated
    Sep 13, 2008 11:31 PM (in response to fmdolan)
    I can't get the iTunes store to work on my MacBook. It works on my husband's PC and on my iPhone. I'm kind of glad other people are having problems, I thought there was an issue with my brand new MacBook.
    MacBook, iPhone, Mac OS X (10.5.4)
  • iLaw Level 1 Level 1 (5 points)
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    Sep 13, 2008 11:58 PM (in response to fmdolan)
    I can't get iTunes 8 to connect to the Store on my MacBook Pro.... Funny, it works on my iPhone 3G...
    MacBook Pro 15", Mac OS X (10.5.4), 2.4 GHz Intel C2D, 4 GB RAM, 160 GB 7200 RPM HDD, 256 MB 8600M GT
  • Kendall Crouch Calculating status...
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    Sep 14, 2008 7:46 PM (in response to fmdolan)
    My daughter is having this problem on her account on our G5. My account has no problem. Why can't Apple give an answer?
    iMac G5, Mac OS X (10.5.4)
  • cspnanda Calculating status...
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    Sep 14, 2008 10:58 PM (in response to fmdolan)
    I get the error "itunes could not connect to the iTunes Store. An Unknown error occurred (-4)". All the problem started after I turned on genius. It will sync to iphone and play all contents, only won't connect to iTunes store. iTunes store with same account works fine on iMAC+10.4, iMAC+Windows, iPhone.
    MacBook, Mac OS X (10.5.4)
  • Kolibri263 Calculating status...
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    Sep 23, 2008 2:39 AM (in response to fmdolan)
    I do have the same problem with my macbook. The first time i was able to fix it by deleting the library of itunes manually in the finder. But after the last update this problem occurred again and deleting the library won't work anymore. So if someone has any suggestions to fix this problem i really would like to know it.
    mac book, Mac OS X (10.5.5), core 2 duo
  • DudeAsInCool Level 1 Level 1 (10 points)
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    Sep 24, 2008 6:18 PM (in response to fmdolan)
    Neither is mine. Cant connect to the Itunes store. Can't download podcasts. Come on Apple, there are tons of people complaining about this. Please fix it.
    Intel IMac, Mac OS X (10.4.11), IMac 1.83 gHZ
  • Dav1d.B Calculating status...
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    Sep 25, 2008 3:03 AM (in response to fmdolan)
    Same problem here.... works fine on iphone and pc but unfortunately not on the macbook...
    Macbook Intel Core Duo 2,16 GHz, 2 GB RAM, Mac OS X (10.5.5)
  • cjunky Calculating status...
    Currently Being Moderated
    Sep 29, 2008 10:12 PM (in response to Dav1d.B)
    After changing several hundred different parameters, I finally found a solution that works.

    Open your network preferences.

    Choose the connection you are using on the lefthand side (usualy either ethernet or airport). Hint: it should be the one thats green.

    Now choose "location".

    It probably says "Automatic". Clock on "Edit locations" and add a new location. Call it something appropriate (home, office bedroom, bottom of the pool etc).

    Now make sure you are using that location, and make sure the connection is still green. If it isnt you may need to click on advanced and then click "renew DHCP lease". Hint: if its "greyed" out, then you need to click on the padlock on the previous page to allow changes.

    Thats it.

    Your itunes store / updates etc should now work.

    mine did after making those changes.

    Good luck.
    MBP 2.6, Mac OS X (10.5.5)

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