2 Replies Latest reply: Oct 15, 2005 6:16 AM by toastieking
Charles Stack Level 1 Level 1 (35 points)
I'm reposting this with a different heading in the hopes that this information will benefit someone.

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Ok. I read just about everything on in this discussion group and Apple notes.

I then declared all out war on this this evening. I won.

Here's what I did:

1. Assumption - you have Norton AV or Norton System Works 2005 installed. I suppose it will work if you have NIS installed.

2. Removed ALL my anti-spyware programs (i.e. Spybot 1.3 and Microsoft's Anti-Spyware).

3. Rebooted.

4. Opened up Norton AV settings in Norton System Works and selected Internet Worm Protection.

5. Under Applications - Added iTunes and iTunes Helper. Set operation to PERMIT ALL.

6. Under "General Rules", I added a new rule named "iTunes".

7. Under the "Communications Tab", I added a rule to allow UDP traffic to both local and remote ports 5353.

8. Rebooted.

9. This time, when the system started, I got a message indicating that "application iTunes is trying to access the internet." Clicked on "Remember and allowed the operation.

At this point, things started working.

The removal of the Anti-spyware programs MAY or MAY NOT be necessary. I will add them back in to see if they make any difference or not.

Now - Apple, my suggestion to you is to PUBLISH the ports and protocols and network targets. I was only able to gleam the ports used because Sygate indicated that iTunes was using UDP port 5353 to communicate.

Anyway, for those of you with this problem and are running ANY of the programs mentioned here, try my recommended course of action.

Charles

P.S. Now, I need to figure out what causes the occassional skip/stutter. But, my iTunes is working.
  • 1. RE: iTune 6  -208 Error Solved
    David Wolf1 Level 1 Level 1 (15 points)
    This is not working for me. I disabled Norton, Microsoft Antivirus, Windows XP SP2 firewall, etc.. and STILL get the same error. This is new with 6.0--5.0.1 had no problems.

    This really bites--APPLE ARE YOU LISTENING??
  • 2. RE: iTune 6  -208 Error Solved
    toastieking Level 1 Level 1 (10 points)
    I've had this problem for 24 hours and what makes me REALLY REALLY MAD is that I've paid for hundreds of singles and albums and recently videos and just because of Apple's Bugs - I'm not allowed to listen to my purchased AND DOWNLOADED SONGS!

    The songs downloaded should NOT DEPEND ON HOW THE SERVER IS WORKING!!!

    My machine is the only one authorised and now apparently I need to authorise my machine just to sample songs aswell.

    Maybe Apple you should be a little less hasty trying to RUSH releases (version 6 - how rushed is that!) and make sure the software works.

    But most importantly -

    IT IS WRONG AND IMMORAL TO PREVENT YOUR CUSTOMERS FROM BEING ABLE TO LISTEN TO MUSIC THEY HAVE PURCHASED AS AND WHEN YOU CHOOSE TO PULL THE SERVER DOWN OR DO MAINTENANCE.

    THIS IS NOT ACCEPTABLE - START CARING ABOUT YOUR CUSTOMERS.

    Angry!