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deauthorizing

1994 Views 12 Replies Latest reply: Sep 27, 2008 7:43 PM by Katrina S. RSS
michael toogood Calculating status...
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Jul 6, 2008 9:00 AM
i have apparently got 5 computers registered although i hadnt realised it - my 4 children have clearly used my account. my latest pc has jsut crashed and i have had to throw it away and install c drive in new pc. but i apparently didnt deauthorize the old pc (i couldnt - there was a complete faliure of video chip) before throwing away.
is there a way i can deauthorize it or reset my counter on my pc so i can use thenew one - despite my count being up to 5?
(btw - if you think that this is a thnly disguised request from somebody trying to make unathrozed copies, could you keep that opinion to yourself? it isnt!!)
thanks
pc, Windows Vista
  • Meg St._Clair Level 8 Level 8 (37,465 points)
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    Jul 6, 2008 9:16 AM (in response to michael toogood)
    While in the iTunes Store, log in to your account (click on your email address in the upper right corner). You should see information, about half way down the page giving you the number of computers you have authorized. If you have authorized the full 5, there will be a button for Deauthorize All. Note: you can only do this once a year. Once all the computers have been deauthorized, you can re-authorize whatever ones you want.

    michael toogood wrote:
    (btw - if you think that this is a thnly disguised request from somebody trying to make unathrozed copies, could you keep that opinion to yourself? it isnt!!)


    As this is a fairly common issue, I never would have even thought of that if you hadn't mentioned it. However, I would suggest that, if your childeren are authorizing things without your knowledge, that you change your password to something they don't know or you'll be in the same situation all over again.

    Best of luck.
    MacBook Core 2 Duo, Mac OS X (10.5.3), Current iPods: 60 gig black iPod w/video, 3 Gen Nano 4 gig, 16 gig Touch
  • Meg St._Clair Level 8 Level 8 (37,465 points)
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    Jul 6, 2008 9:32 AM (in response to michael toogood)
    michael toogood wrote:
    thanks for the comments
    but i have looked and i am up to 5 authorized computers. the point here is that all 5 are pcs that i have thrown away, all becuase there has been some complete failure (ie i never got a chance to de-authorize them)


    Yes, I understand that.

    is there anything i can do or is that just another instance of a scenario that apple never considered likely to happen


    That is precisely the situation for which the Deauthorize All procedure exists. If you log on to your account, as I directed, you can press the button that says deauthorize all. This will reset the number of authorized computers to zero. Then, re-authorize what ever computers you want to use with your iTunes account.
    MacBook Core 2 Duo, Mac OS X (10.5.3), Current iPods: 60 gig black iPod w/video, 3 Gen Nano 4 gig, 16 gig Touch
  • AlisGuitars Calculating status...
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    Aug 2, 2008 3:25 PM (in response to Meg St._Clair)
    Meg,
    Thanks for the info. I had the exact same issue. One thing for the person who asked the question, you need to look under "quick links" on the right. Click on the word "account". Then you'll see the "deauthorize all" button.
    I've been struggling with this issue for several months, so I thank you.
    -j.
  • CASEY227 Calculating status...
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    Aug 2, 2008 7:03 PM (in response to michael toogood)
    I have just started this forum--I know I am lame. Can someone help me ?
    dell, Windows XP, NA
  • CASEY227 Level 1 Level 1 (0 points)
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    Aug 2, 2008 7:06 PM (in response to CASEY227)
    I have been on I-tunes for about 2 years with every capability, but now when I go to buy a new song it tells me this:--- I TUNES COULD NOT CONNECT TO THE ITUNES STORE. MAKE SURE YOUR NETWORK CONNECTION IS ACTIVE AND TRY AGAIN. WHAT THE **** SHOULD I DO?
    dell, NA
  • Brad Moulton Calculating status...
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    Aug 30, 2008 9:25 AM (in response to CASEY227)
    you guys are crazy, how come nobody is listening to the replys? just do it
    G5 2.7, Mac OS X (10.4.2)
  • Doug Weiner Level 1 Level 1 (0 points)
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    Sep 5, 2008 1:48 PM (in response to Meg St._Clair)
    Where is that. I have logged into my account (in iTunes) but can not find the "DeAuthorize All" feature/button.

    Doug
    Intel Core 2 Duo Imac 17" 2.0Ghz, Mac OS X (10.5.4)
  • SPuppy Calculating status...
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    Sep 12, 2008 8:08 PM (in response to Brad Moulton)
    Sadly people do not listen nor read...
    However I'd like to add to the question... I feel rather silly but I'm asking anyway because its my money.

    I found the de-authorize all (Gotta wipe all my PCs off so I can use my newly converted Macs)

    Of course I've copied all my data files from Winblows to my iMac, but i want clarification... if I deauthorize all.. will my files/movies/music be deleted?

    I assume they will stay just become unplayable in iTunes till I authorize my Macs but before I hit that button I'm making **** sure... I've spent a fortune in iTunes to lose it.
    MacBook Air & iMac 24", Mac OS X (10.5.2)
  • Katrina S. Level 7 Level 7 (24,085 points)
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    Sep 12, 2008 8:39 PM (in response to SPuppy)
    SPuppy
    Deauthorizing changes a file named SC Info on your PCs, as mentioned here.


    It does not delete purchased files from your PC.
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano
  • Michael Kozlowski Calculating status...
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    Sep 27, 2008 1:48 PM (in response to Katrina S.)
    My question goes back to one of the initial posts above. (I guess, based on one of the other responses above, I have to state up front that I am not attempting to get around copy protection.) I have 3 kids, and two of them recently had disks crash on their 3-year old IBooks which, of course, I did not have the foresight to deauthorize before it happened. Now I am stuck with authorized computers which (even the Apple genius bar could not boot up), and the replacement computer I bought my son cannot be authorized. Since I deauthorized all on or about March 29th of this year, I cannot do it again until that date in 2009. Is there a way to fix this problem? Thanks.
    Mac Book Pro, Mac OS X (10.5.5), 2 6G Classics, Apple TV, 2 Nanos, 1 5G Ipod, Iphone, Touch, Powerbook, 2 Ibooks
  • Katrina S. Level 7 Level 7 (24,085 points)
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    Sep 27, 2008 7:43 PM (in response to Michael Kozlowski)
    That happened with my desktop PC when the motherboard died. No chance to deauthorize before the crash, in that situation!


    I just deauthorized it twice, as explained here:
    http://support.apple.com/kb/HT1206


    -edit: oops! You can't deauthorize it! Well, contact iTS support and explain the situation. Give them the URL to this topic.



    Use the contact us button from this page
    http://www.apple.com/support/itunes/store/authorization/

    Message was edited by: Katrina S.
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano

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