This discussion is archived
7913 Views 39 Replies Latest reply: Jan 2, 2009 3:15 AM by SlOrbA
Currently Being ModeratedOct 1, 2008 6:49 PM (in response to John-Galt)I'm not having any issues anymore. Itunes 8 is working alright but yes, I think I too lost only a movie rental or two. It probably is sitting inaccessible on my drive also.imac intel, Mac OS X (10.5.4)
Currently Being ModeratedOct 1, 2008 10:27 PM (in response to pocket8077)I have had mine since the first release too and my Sync is broken. Has Apple had anything to say about this?
I need this fixed asap.
JeffDell, Windows XP
Currently Being ModeratedOct 2, 2008 8:48 PM (in response to pocket8077)Bummer. Well, let us know if you find a solution.Dell, Windows XP Pro
Currently Being ModeratedOct 2, 2008 8:48 PM (in response to JeffJones)Apple has not said anything about it.Dell, Windows XP Pro
Currently Being ModeratedOct 2, 2008 8:52 PM (in response to John-Galt)I've noticed a new behavior: I can get the sync working if I delete the purchased content on the Apple TV that will not sync up to iTunes from the Apple TV. After that, then items from iTunes will sync to the Apple TV. I lose my purchased show, but I don't have to reformat and resync the entire device (which is a big pain).Dell, Windows XP Pro
Currently Being ModeratedOct 4, 2008 9:49 AM (in response to John-Galt)SOLUTION!
Despite the fact that:
1. My Apple TV could stream from iTunes off of my computer quickly and without problem.
2. My Apple TV could sync from iTunes off of my computer quickly and without problem.
3. My Apple TV could communicate over the internet to purchase items from the iTunes store (songs, movies, etc.) and get to YouTube without problem.
Despite that the above points suggest that the network is working very well, it turns out that the root cause of the problem was my network switch.
I discovered this by running Wireshark (a packet sniffer) on my computer and discovered that when I tried to have iTunes sync with my Apple TV, the vast majority of the packets coming from my Apple TV were bad (checksum errors).
I quickly replaced the network switch with a LinkSys 8 port 10/100 unit and things are now working perfectly.
I am fairly surprised that everything else was working fine, and it was just syncing content from the Apple TV back to my iTunes that was not working and it turned out to be a network hardware issue.
For all those of you still having trouble, try the following:
1. Setup an isolated WIRED network with just your Apple TV, router and computer.
2. Get rid of any custom settings on your router.
3. Run a packet sniffer on your computer. (Try http://www.wireshark.org/download.html its free)
4. Try to sync.
5. If you see a bunch of bad packets, then retry with new all network hardware and cables.Dell, Windows XP Pro
Currently Being ModeratedOct 4, 2008 9:51 AM (in response to John-Galt)New network gear solved the problem. See the last post!.
Currently Being ModeratedOct 4, 2008 12:29 PM (in response to John-Galt)I suspect there are several potential causes in the nwetork environment but glad your solution has solved things for you.
I bought a couple of vids last night and got the port error that I've never seen before. Worked fine this morning though.
ACiMac Core 2 Duo 20", Mac OS X (10.4.11), Intel Macbook, iPhone, old Risc OS and Windows boxes!
Currently Being ModeratedOct 4, 2008 12:30 PM (in response to John-Galt)I had the same problem (wired or wireless) with my Apple TV. After syncing back and forth between ATV and iTunes for months, it suddenly stopped working. Not sure if it occurred after one of the iTunes or ATV updates this year. Today, I just updated to iTunes 8.0.1 and the latest ATV version 2.2 but the problem did not get resolved.
It wasn't until I did a COMPLETE FACTORY RESTORE did the problem go away. Doesn't look like it has re-occurred so for those who are still having trouble, try a full factory reset. I have previously and continue to use WiFi as my connection path between ATV and my Sync Computer (PowerMac G5). Thus, wired/wireless connectivity with respect to Firewall settings, as I've read from numerous posts to this topic, doesnt' appear to have anything to do with the root cause of this problem. Apparently, something goes wrong inside of the ATV to cause it to stop syncing. When it does this, it also no longer records that it has purchased shows in the "Purchased From ATV" link in iTunes. The shows do get purchased on the ATV, downloaded to the ATV, and playable on the ATV. However, they do not register as purchased nor do they sync back to the sync computer.
So, factory restore did the trick for me and I hope this helps someone else out there who's having a similar problem...ATV v2.2; iTunes v8.0.1; PowerMac G5 Running 10.5.4, Mac OS X (10.5.4)
Currently Being ModeratedJan 2, 2009 3:15 AM (in response to Free-Dawg)Tried the factory reset, but I'm still getting the error message. I can even telnet to the port, but still the same message.
+odyseus:~ larry$ telnet appletv 3689+
+Connected to appletv.+
+Escape character is '^]'.+
+GET / HTTP/1.1+
+HTTP/1.1 403 Forbidden+
+Date: Fri, 02 Jan 2009 11:13:15 GMT+
+RIPT-Server: iTunesLib/2.10 (Mac OS X)+
+Connection closed by foreign host.+Mac Mini, Mac OS X (10.5.6), Last of the PowerPCs