6 Replies Latest reply: Oct 9, 2008 5:33 PM by Tom Gewecke
elyan Level 1 Level 1 (0 points)
My issue is concerning using Mail (Version 3.5 (929.4/929.2) Text format on an Intel MacBook Pro (2.5 GHz - Core 2 Duo) running Mac OS X Version 10.5.5 - Build 9F33.

I'm using Arial as my default font in Apple Mail (POP3 Mail account) with rich text format settings for outgoing emails. Composed messages font appear to look correct on their way out, but whenever I get a response my original text is changed to "Times New Roman".

I've tried all manner of other options in Mail's prefs, but my emails always lose their formatting. I've noticed this issue happening with other Mail users I correspond with too, and all my emails to other MS OS users do reach them from me in Times New Roman format though the original text I placed is Arial, I even changed to Helvetica being an apple font yet no changes??!!. Original text from Thunderbird, Entourage and Outlook users retains it's appearance, but any text I respond with ends up in (the default) Times New Roman when the email comes back or viewed at recipients end.

I have migrated newly to Mail after using Entourage and then Thunderbird. I really hate the fact to go back to any of those email Apps after I have started using Apple Mail and going through the lengthy setup of folders, email account preferences, address book,...etc.

Kindly let me know if you do have any way sorting this issue. It is a fact in all email Apps that once you set your composing font to a certain format it stays the same, and all other recipients could view the same selected format, but why it is not the same with Apple Mail? is it a BUG?!! is there any plugin or add on to sort this out??!!..

Appreciating your efforts.

Regards,

A. Elyan

MacBook Pro, Mac OS X (10.5.5)
  • 1. Re: Apple Mail Composing Font Format
    Tom Gewecke Level 9 Level 9 (71,730 points)
    What you set in Mail's font preferences does not affect what is seen at the other end (and is not intended to). It only affects local display.

    To affect what is seen at the other end, you must set the font via the fonts button in the New Message pane individually for each message (or use custom stationery set to your desired font).

    Also there is a bug, so that the font you choose in the New Message pane must be different than what you have set in Mail preferences to have effect at the other end.

    If you would like Mail's behavior to be changed in this area, best to tell Apple via the feedback channel:

    http://www.apple.com/feedback/macosx.html
  • 2. Re: Apple Mail Composing Font Format
    alansky Level 1 Level 1 (45 points)
    Just as you can set your preferring message viewing font in Mail preferences, your recipients can (in many cases) set their own preferred message viewing font. Nothing you can do on your end will affect the recipient's own preferences for viewing and sending email. The same holds true for font size.

    No matter what font you choose, recipients must have the same font installed on their computers in order to have even the option of viewing your message in the font you chose. You would think that somebody would have figured out how to embed font info in email messages (or web pages, for that matter) after all these years, but nooooooooooooo!
  • 3. Re: Apple Mail Composing Font Format
    elyan Level 1 Level 1 (0 points)
    Dear Tom,

    Appreciated your input. I already tried this and I know it works yet the issue is about having the preferences setup done once and for all and not to have this every time composing an email. I do believe that the issue is with Apple Mail's Rich Text format composer. When I used TextEdit to compose couple of lines and then saved into HTML rather than Rich Text and then copied the same to my Email and send it, everything worked just fine and other users received the message in the way I wanted it to look like I mean with the same format I selected.

    Maybe this is an issue related to security aspects in Apple Mail or it is something to be considered as a bug?!.. No clue... yet I can't keep on setting font every-time I compose an email...

    I have also posted some remarks to Apple on the feedback channel from before and still waiting for their update on the same.

    Thanks Tom...
  • 4. Re: Apple Mail Composing Font Format
    elyan Level 1 Level 1 (0 points)
    Dear Alansky,

    I do appreciate your feedback and comments, yet we are not talking about the users preferences neither their fonts. When you send an email from Thunderbird or Entourage the same users do receive your email in the same format you already setup and selected.

    This issue only happens with Apple Mail that recipients view your email in a different format than what you have composed.

    Thanks....
  • 5. Re: Apple Mail Composing Font Format
    Tom Gewecke Level 9 Level 9 (71,730 points)
    Nothing you can do on your end will affect the recipient's own preferences for viewing and sending email. The same holds true for font size.


    I think that is incorrect. HTML email will display with the fonts chosen by the sender rather than the receiver. However you cannot force the receiver to enable display of html mail, or to set something other than Times New Roman as their default font for non-html mail.

    No matter what font you choose, recipients must have the same font installed on their computers in order to have even the option of viewing your message in the font you chose.


    Normally what people want is for their message to display in Arial or Helvetica rather than Times New Roman, so absence of the font at the receiving end is not a relevant factor.
  • 6. Re: Apple Mail Composing Font Format
    Tom Gewecke Level 9 Level 9 (71,730 points)
    the issue is about having the preferences setup done once and for all and not to have this every time composing an email.


    That is correct. The issue has been discussed here endlessly for years now. Mail has never provided a way in its Preferences to set the default font for rich text outgoing mail. In one of the threads, someone even reported a response from Apple to a bug report which indicated that they had no plans for changing this. If it is really important, and custom stationery is not convenient for you, then best to use another app.