Skip navigation
This discussion is archived

Cannot Complete Genius Initialization - Network Timeout

2304 Views 4 Replies Latest reply: Oct 9, 2008 8:28 PM by Julee Cooke RSS
rockmyplimsoul Level 5 Level 5 (5,370 points)
Currently Being Moderated
Sep 11, 2008 8:51 AM
While trying to get Genius going in iTunes 8.0, I'm getting this error during +Step 2 - Sending Information to Apple+:

"We could not complete your iTunes Store request. The network connection timed out."

Yes I have an active internet connection (DSL), and I have tried disabling my Anti-Virus software (Kaspersky). I've tried re-starting iTunes and re-booting my PC, and this was a problem last night and today. Could this be a problem on Apple's end? Any other suggestions?
Windows XP Pro, "Cogito, ergo iPod."

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.