Skip navigation
This discussion is archived

Dropped calls has started again

4544 Views 35 Replies Latest reply: Nov 17, 2008 3:33 PM by bonesb RSS
  • Allan Sampson Level 10 Level 10 (122,145 points)
    Currently Being Moderated
    Oct 10, 2008 11:40 PM (in response to icebike)
    My speed tests all beat yours by a factor of 5.


    When you drive to the city and are connected via 3G?

    If your speed tests beat mine by a factor of 5 when connected via wi-fi, I'm not sure what that has to do with the price of tea in China.

    My reply was in response to this.

    30 dollars a month for a data plan that is not reliable, includes no sms, *and requires you to use wifi to get any data at all.*


    Are you saying you have no data or internet access whatsoever when connected via EDGE?

    Yes, If I drive to the city I have 3G available. 30 bucks is a lot to pay for an occasional visit.


    As I provided, $30/mo is AT&T's standard unlimited data plan rate for all phones in the smart phone or PDA category regardless if such a phone is a 3G phone. And since you use wi-fii almost exclusively, paying the unlimited data plan rate for the first generation iPhone ($20/mo) should be alot to pay also if never or rarely used.

    But if used, you have no data access at all when connected via EDGE?
     PowerBook G4 17-inch/1.67GHz/2GB RAM, Mac OS X (10.5.5), 7200rpm-100GB HD,  iPod w/Video 30GB,  iPhone 3G 16GB
  • Garage Battle Calculating status...
    Currently Being Moderated
    Oct 11, 2008 1:07 AM (in response to Pimperio)
    Since I got my replacement phone I have been noticing the following issues on a clean 2.1 install:

    1. I have an issue with not being able to connect the call to someone properly. Either they cant hear me or i cant hear them.

    2. My ringer sometimes does not work. All other system sounds work.


    THIS IS FKING BS. FIX THE **** PHONE PLEASE!!! I HATE MY 3G SO FAR, I WANT MY OLD PHONE BACK ON 1.1.4.
    PC, Windows XP Pro
  • Doc1234 Calculating status...
    Currently Being Moderated
    Oct 13, 2008 6:37 AM (in response to fbonniwell)
    Funny...I did not experience the dropped calls a few months ago, and now I am...even with 3G disabled and the software fixes installed. I have other "problems" with the phone as well. Love the phone concept, but it is the most unstable and therefore, unreliable phone I have ever owned. I have to keep a Blackberry with me at all times as back-up: Uggg!! Shame on Apple, and I am sure that they know it. I can cut them some slack, but not when it starts impacting my productivity. Was contemplating switching my company to an enterprise solution (from Blackberry) but now, no way!!!!!
    iPhone 3G, Mac OS X (10.5.5)
  • tecmic Level 1 Level 1 (100 points)
    Currently Being Moderated
    Oct 13, 2008 8:06 AM (in response to Pimperio)
    Hi,

    WE! (Users around the world, not just the USA) need a fix for iPhone issues, especially the dropped 3G signal problem. Since 2.1 update I'm getting daily disconnects and sometimes only minutes apart!!! I'm in the UK and using O2 so this is not a fault only experienced with AT&T, although I'm not suggesting that there are no problems with the AT&T service.

    Also, IMHO, recommending turning off 3G to improve performance seems pretty ridiculous for a device that was upgraded and launched as a 3G cell phone.

    I smile at the individuals who continue to claim that this is a user 2 user forum only, when it's probably the richest source of user experiences with the iPhone that Apple could wish for. They would be negligent if they didn't use it to keep in touch with their market.

    Message was edited by: tecmic2
    PC, Windows XP Pro
  • marc.fogel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 13, 2008 8:19 AM (in response to fbonniwell)
    The Blackberry Bold from RIM has been delayed for concern of connection related issues on AT&T. I wonder if AT&T is messing (tweeking) their network as a result.
    iPhone 3G, 2.1 OS (As stable as Windows 95)
  • Allan Sampson Level 10 Level 10 (122,145 points)
    Currently Being Moderated
    Oct 13, 2008 8:23 AM (in response to tecmic)
    It is not a claim, it is a fact that this is a user to user help forum only that is provided and moderated by Apple - as in no direct support from Apple employees here, nor does any Apple employee respond to questions directed at Apple here.

    This doesn't mean that no Apple employees peruse these discussions, but if you believe each and every post and thread here is read by a moderator or by anyone employee, you keep smiling which will be smiling at yourself only.
     PowerBook G4 17-inch/1.67GHz/2GB RAM, Mac OS X (10.5.5), 7200rpm-100GB HD,  iPod w/Video 30GB,  iPhone 3G 16GB
  • gilesjuk Level 2 Level 2 (195 points)
    Currently Being Moderated
    Oct 13, 2008 9:02 AM (in response to fbonniwell)
    Few things to try:

    1. Restart the phone.

    2. Remove the SIM card, clean it with some clean tissue, anything non greasy.

    If the above doesn't solve it then it must be a network problem as service can't suddenly deteriorate due to software.
    Mac Pro 2.66Ghz 3GB X1900, Macbook Pro 2.2GHz 2GB., Mac OS X (10.5)
  • gilesjuk Level 2 Level 2 (195 points)
    Currently Being Moderated
    Oct 13, 2008 9:09 AM (in response to tecmic)
    It's a sad fact but irrate customers aren't always the most scientific in their testing. If you've worked in customer support like I have then you'll realise this.

    Often the product gets the blame, but there is often more than one potential root cause for the problem and you have to eliminate each possibility one at a time.

    Therefore if you have call problems you should eliminate the iPhone as the cause by using another 3G handset. You should also call a landline not another cell phone as it may be the other phone or a cross network connection at fault.

    If you do test another handset it should be done at the same location as the iPhone to ensure you're using the same cell tower.
    Mac Pro 2.66Ghz 3GB X1900, Macbook Pro 2.2GHz 2GB., Mac OS X (10.5)
  • tecmic Level 1 Level 1 (100 points)
    Currently Being Moderated
    Oct 13, 2008 12:01 PM (in response to Pimperio)
    Hi,
    Ok,
    gilesuk,
    my report of dropped 3G connections is not without some colaborative evidence. My wife has a Nokia N95 on O2 and she DOES NOT EXPERIENCE dropouts or signal degradation!!! The two phones sit side by side and produce totally different responses, iPhone 3G being the problem phone.

    As for Apple's forum involvement, I fully appreciate that they do not take questions via this forum but the value of a forum is INTERRACTION! If Apple do not extract useful data from what people post then they are not the innovative organisation they portend to be.
    PC, Windows XP Pro
  • Nick LDN Level 4 Level 4 (2,065 points)
    Currently Being Moderated
    Oct 13, 2008 2:09 PM (in response to fbonniwell)
    For what it's worth, I rarely experience dropped calls as I find it difficult most of the time even to make one. When I'm calling anyone the phone says that it's making a call, but that's as far as it gets - I hear no ringing, in fact nothing further happens at all. I've left it a fair while in that state before, and it seems I could leave the phone indefinitely and the call would never be connected. Only workaround is to keep cancelling and re-dialling the other person until the phone decides it might actually make the call after all. And this is both in the City of London and out in less densely populated areas, indoors or outdoors, any time of any day. Data, however, generally works fine wherever I am, since the 2.1 update.

    I would like to say that I probably have a faulty phone, but just about everyone seems to have an iPhone these days and I witnessed a friend with a brand new one having to make several frustrating attempts at dialling someone this past weekend.
    iMac 24, 2.33 GHz, 3 GB RAM, Mac OS X (10.5.5), MacBook Pro 15 2.4 GHz, 4 GB RAM; Canon EOS 400D; iPhone 3G 16 GB
  • malamarbarmomo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 13, 2008 2:23 PM (in response to fbonniwell)
    After the 2.1 update everything seemed fine. Until I made a phone call and it promptly dropped it. I have called AT&T customer support three times ******* and moaning each time about poor 3G coverage. Thinking they would give me money off my monthly bill for charging me 3G service I never really got. I mean come on ATT I live in SE portland with a 3G tower 6 blocks from my house and a repeater 1 block away. Nope. Each time they offer different solutions. I have exchanged my iphone x 2, swapped out SIM cards, reset phone daily, restored weekly, erased data monthly, unsyncned/resynced monthly, reset network settings weekly and any other crazy test they did from there side of the customer service department. And they finally figured out what the problem was.

    The customer service rep said Mr. ##### do you still have your old ATT phone? Why yes I do.

    Did you drop calls with that phone? No never. I did not even know what a dropped call was. Do you want to switch back to your old phone? Sure because I have an iHeadache.

    Well I'm happy to report my POS simply cheap ATT cell phone has been running one week and no dropped calls. My phone bill also went down $40.

    I have never been happier with AT&T and I get to keep my iPhone 3G. Would somebody please send me a PM when they get this sorted out and I will gladly come back to the iPhone.
    black mac book, Mac OS X (10.5.4)
  • icebike Level 3 Level 3 (740 points)
    Currently Being Moderated
    Oct 13, 2008 7:13 PM (in response to Nick LDN)
    For what it's worth, I rarely experience dropped calls as I find it difficult most of the time even to make one. When I'm calling anyone the phone says that it's making a call, but that's as far as it gets -


    Is this on EDGE or 3G.
    If on 3G, have you tried turning it off?

    (Yes I know that turning off 3G is not an ideal situation, but if it comes to having a phone OR a paperweight one has to do what makes sense...)
  • in2muzikk Calculating status...
    Currently Being Moderated
    Oct 14, 2008 11:34 PM (in response to malamarbarmomo)
    Bought 2 iphone 3G's in late September, and having problems making, receiving and holding conversations since then. Upgraded to version 2.1 right away, but didn't seem to improve the situation.

    At work, I cannot answer a call. After saying "Hello" 3 or so times, I must hang up and call the other person back. Sometimes they hear the first "Hello," sometimes nothing. Calls routinely drop during conversation, both at work and home (in metropolitan Los Angeles). Even switched off 3G and I'm still having the same "cannot answer call" issue.

    My signal at work varies wildly, sometimes showing only 1-2 bars and then jumping to 5 bars if I move the phone a foot in either direction. Have also called AT&T and replaced the SIM card on both iPhones, but this didn't improve anything either.

    A representative from AT&T Technical Support told me that this is a "known problem" and that Apple is working on a firmware upgrade to fix it. I really hope this is the case, as my new iPhone is great except when I need to talk or listen to a call on it!
    Mac Pro, Mac OS X (10.5.5)
  • Kalcee Calculating status...
    Currently Being Moderated
    Nov 2, 2008 11:53 PM (in response to fbonniwell)
    Count me in too. Recently I had my iPhone changed as the power button wasn't working well. Bam!! started the call drop problem. All my calls get dropped. Tried all possible solutions like getting a new Iphone, getting a new sim card from AT&T, calling the AT&T customer care and trying that Re-Provision thing(I have no idea what that is). But none seems to solve my problem. I was initially against the idea of switching off 3G. But tomorrow I am gonna do that. After all what's the use of 3G when I really cant make a call?

    I wish I had stayed with my old iPhone 3G as I rarely use the stupid power button
    Macbook, Mac OS X (10.5.5)
  • andyrain Calculating status...
    Currently Being Moderated
    Nov 13, 2008 6:10 AM (in response to fbonniwell)
    I have been experiencing dropped calls since I got my phone three months ago. After reading all these discussions I thought the problem was most certainly the iPhone. However, I finally did call ATT and they did something remotely to my phone and had me reboot it. And it does seem to be better. She also mentioned that my phone wasn't registered properly when I bought it. So she fixed that. I don't know. I'm crossing my fingers. I live in a downtown metro area with three towers within a mile and a half. She said I shouldn't be dropping calls like I am. It's worth a shot. Call ATT. She also said that Edge and 3G have nothing to do with the phone call... only the data. So turning of 3G should not affect your phone calling ability. Keep it on!
    24" iMac, Mac OS X (10.5.5), iPhone 3G, iPod Nano, G4 iBook, Airport Express

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.