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steve cannell

Q: WHITE DOTS ON 5TH GEN IPOD

Hi, i just got the ipod video, on the screen theres like little tiny white dots on the back screen, does anyone else have this?

Posted on Nov 3, 2005 3:45 PM

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Q: WHITE DOTS ON 5TH GEN IPOD

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  • by H.J.,

    H.J. H.J. Nov 1, 2005 8:43 AM in response to steve cannell
    Level 2 (425 points)
    Nov 1, 2005 8:43 AM in response to steve cannell
    Mine has no dead pixel.
    You may need to return it to Apple store and get new one.
  • by NetBuzz,

    NetBuzz NetBuzz Nov 1, 2005 8:48 AM in response to steve cannell
    Level 2 (265 points)
    Nov 1, 2005 8:48 AM in response to steve cannell
    Yes, sounds like you have dead pixels. Return it within 2 weeks, or whatever your grace period is, to avoid restocking fees, otherwise you gotta call support for exchange.
  • by steve cannell,

    steve cannell steve cannell Nov 1, 2005 9:36 AM in response to steve cannell
    Level 2 (165 points)
    Nov 1, 2005 9:36 AM in response to steve cannell
    Ok, thanks for the replies, i bought it in america (i live in england and im back in england now) would i be able to return it to a shop (pc world) in england?

    (the screen isnt filled with dots, theres like 7 or 8, would it be eligible for exchange?)
  • by NetBuzz,

    NetBuzz NetBuzz Nov 1, 2005 9:58 AM in response to steve cannell
    Level 2 (265 points)
    Nov 1, 2005 9:58 AM in response to steve cannell
    I used to be a laptop repair tech, and I remember there used to be a specification on how many dots you needed to have before the screen could be replaced.

    I do not know if this applies to iPods. My guess is it makes no difference since the screen is so small that every dot would be visible. Can you return it in UK? I don't know. Best bet, call Apple to find out.
  • by steve cannell,

    steve cannell steve cannell Nov 1, 2005 10:07 AM in response to NetBuzz
    Level 2 (165 points)
    Nov 1, 2005 10:07 AM in response to NetBuzz
    Im gunna take it back to pcworld tomorrow and see what they say, if not it looks like il be going back to america, hehe
  • by NetBuzz,

    NetBuzz NetBuzz Nov 1, 2005 10:35 AM in response to steve cannell
    Level 2 (265 points)
    Nov 1, 2005 10:35 AM in response to steve cannell
    Ship it to me with your receipt, I'll exchange it for you...
  • by steve cannell,

    steve cannell steve cannell Nov 1, 2005 10:43 AM in response to NetBuzz
    Level 2 (165 points)
    Nov 1, 2005 10:43 AM in response to NetBuzz
    ye, sure, lemme jus put my credit cards in with it XP (maybe my passport!) lol, jk im really annoyed if you cant tell, all i want is for it to work fine, but NO, lol it has to be really complicated

    plus i can use it as an excuse to go to america
  • by Matthew Pringle1,

    Matthew Pringle1 Matthew Pringle1 Nov 1, 2005 11:24 AM in response to steve cannell
    Level 1 (25 points)
    Nov 1, 2005 11:24 AM in response to steve cannell
    The dots are more than likely dust under the screen. Apple took mine back and replaced it.
  • by steve cannell,

    steve cannell steve cannell Nov 1, 2005 11:32 AM in response to Matthew Pringle1
    Level 2 (165 points)
    Nov 1, 2005 11:32 AM in response to Matthew Pringle1
    No, these are not bits of dust, it on the actual screen and its too big for bits of dust
  • by Dante D'Orazio,

    Dante D'Orazio Dante D'Orazio Nov 1, 2005 12:16 PM in response to steve cannell
    Level 2 (185 points)
    Nov 1, 2005 12:16 PM in response to steve cannell
    Mine had 2 dead pixels (That is what the little white dots are on the screen). I bought my iPod from apple.com so when I called up they ssaid I could either send it in to them and they would send me a new one, or I could go to the Apple Store in SoHo (The Nearest one to me) and replace it. So I went to the store, and after a little trouble, they replaced my iPod with a brand new one, and they did not charge me the 10% restocking fee.
    Where did you buy your iPod in the U.S.? At a Apple Store or another store, like a Best Buy, or Circuit City, Walmart?
    If you bought it from someone else than a Apple Store, then call up the store you bought it from.
    Please press "+" if I was helpful.
    Good Luck
  • by steve cannell,

    steve cannell steve cannell Nov 1, 2005 12:22 PM in response to Dante D'Orazio
    Level 2 (165 points)
    Nov 1, 2005 12:22 PM in response to Dante D'Orazio
    I bought it from an apple store in texas, so if i went up to the apple store in london they would exchange it?
  • by Matthew Pringle1,

    Matthew Pringle1 Matthew Pringle1 Nov 1, 2005 2:16 PM in response to steve cannell
    Level 1 (25 points)
    Nov 1, 2005 2:16 PM in response to steve cannell
    As in the dust got on the screen in the manufacturing process.

    The dust is actually bigger than the pixels on these screens. So when the pixel goes black the dust is still reflecting the light from the backlight. It is a problem that has been noticed alot with these higher density screens. The sony psp has had similar problems.

    My first ipod video had tons of them, my new one has just a couple. You have to have the ipod very close to th eye displaying a black background to see them.
  • by Dante D'Orazio,

    Dante D'Orazio Dante D'Orazio Nov 3, 2005 3:45 PM in response to steve cannell
    Level 2 (185 points)
    Nov 3, 2005 3:45 PM in response to steve cannell
    yes they would exchange it as long as you bought it from a real apple store, not a apple retailer. Try calling and then going to the apple store in London or do whatever tey tell you to do on the phone.
    Good Luck