edis

Q: vertical lines - there for sure

I want to share my success of getting iMac, that was demoed for a while, before I became user and warranty time started ticking for me. Initially unhappy to discover, that unit was on display at some computer shop (via traces of activities), I am now extremely happy to be found in position to be covered by 12 months warranty, once famous vertical lines issue is there, as it should (same unfortunate serial number). Only weeks were left for this joy to happen.

On the other hand, I am posting this to encourage Apple looking at the essence of problem, and stop playing unaware - when the rest of the world knows issue very well, it would be surprising, that otherwise great company would behave like it does now. If we, Apple users, are goodwilled to slightly overpay for our gadgets, surely we do this with trust in Apple as decent manufacturer of reliable equipment. If manufacturing turns out to have defects (having that for particular serie is sure sign), we, users, and Apple are finding ourselves at crossroads: either our favorite company does right thing to protect our expectations, or we no longer expect equipment to be reliable, we though it should be.

If my PC screens are more robust, than those in Mac, and if there is nobody to stand on our side in such discoveries - well, you got idea.

Personally, I am happy to have warranty, as described. But it is only luck. One cannot expect be lucky all the time.

Apple, please address issue as needed, I want to be able buying your next product.

iMac Core Duo, Mac OS X (10.5.3)

Posted on Jul 1, 2008 2:35 AM

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Q: vertical lines - there for sure

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  • by gerrard727,

    gerrard727 gerrard727 Nov 7, 2008 12:22 PM in response to lenn5
    Level 1 (0 points)
    Nov 7, 2008 12:22 PM in response to lenn5
    That's funny, everyone would like to replaced free of charge that's for sure, but not everyone are being so lucky can speak to "a nice supervisor who said Apple is aware of this problem".

    How about the rest of them? Why the silence? Why not announce a repair program? Hey I paid the big money and I need to beg Apple to fix their defective? Or I need to pay again?? Who is just trying to make a buck off?

    I said I have the replacement, yes, this is a kind of business, but I am also given a second solution. In my place Hong Kong, I never had a chance to speak to the supervisor, and the guy who answering the phone: "We never heard this problem before and we don't have any repair program right now, but you can bring your Mac to us to look over where is the problem." But I need to paid the checking fee first, who is just trying to make a buck off?

    People are clever here, they have their own eyes, they know what is going on, and they have their rights to choose what to do.
  • by MarkSaysHellYeah,

    MarkSaysHellYeah MarkSaysHellYeah Nov 7, 2008 2:03 PM in response to edis
    Level 1 (5 points)
    Nov 7, 2008 2:03 PM in response to edis
    http://discussions.info.apple.co.jp/WebX?14@11.MFqeczUuxIv.1@.f04e91f

    a thread from the apple:japan support.
    same problem noted for iMac 17''.
  • by Diazruanova,

    Diazruanova Diazruanova Nov 7, 2008 2:18 PM in response to lenn5
    Level 1 (15 points)
    Nov 7, 2008 2:18 PM in response to lenn5
    lenn5 wrote:
    There is no need to spend you hard earned money purchasing your own replacement LCD panel.
    Read this thread and it will tell everyone how to contact Apple and have the defective LCDs replaced free of charge.

    Gerrard is just trying to make a buck off people who don't know what to do.

    lenn}


    Lenn,

    Have you ever thought that this an international forum on which there are affected users ALL over the world and not only from the US and even less nearby the thoughtful and caring dealers that really take care of their customers???

    I live in Mexico and Mexican Apple do not give a single dime about this problem: either we pay or we are doomed, so please do not give us the bull that this thread is giving us the magic recipe to have our LCDs repaired for free, there are thousands literally suffering from this problem and it will not be until Apple makes an extension or recall for EVERYONE that there will be a real solution.
  • by lenn5,

    lenn5 lenn5 Nov 7, 2008 3:38 PM in response to Diazruanova
    Level 4 (2,531 points)
    Nov 7, 2008 3:38 PM in response to Diazruanova
    Diaz,

    First off it shouldn't matter where you live. Apple is obligated to treat customers equally no matter of where the mac was bought.

    Have you even tried to talk with an AppleCare supervisor?? Or just talked with the first person at Apple who answered the phone? If you don't get a "nice" supervisor then call back again. The one I had was very nice.

    If you decide to wait for Apple to start a recall you're going to be waiting a very long time

    I'm just telling people what has worked for me and if you've read all the posts on this subject many others also. If you chose to ignore mine and others advice that's up to you.

    lenn
  • by Diazruanova,

    Diazruanova Diazruanova Nov 12, 2008 5:32 AM in response to lenn5
    Level 1 (15 points)
    Nov 12, 2008 5:32 AM in response to lenn5
    lenn5 wrote:
    Diaz,

    First off it shouldn't matter where you live. Apple is obligated to treat customers equally no matter of where the mac was bought.

    Have you even tried to talk with an AppleCare supervisor?? Or just talked with the first person at Apple who answered the phone? If you don't get a "nice" supervisor then call back again. The one I had was very nice.

    If you decide to wait for Apple to start a recall you're going to be waiting a very long time

    I'm just telling people what has worked for me and if you've read all the posts on this subject many others also. If you chose to ignore mine and others advice that's up to you.

    lenn


    I have spent almost hours on the phone, have contacted the very top managers and they do not care about the issue. My local dealer is aware of the problem and willing to help, but he has not accomplished anything at all either, and believe me, I have pushed him hard enough.

    BTW, It definitely matters where in the world you are located!!!

    Your possible solution does NOT apply everywhere or to everyone, so yes, I am not taking your advice seriously, because I have done that and been there way before you did! Sorry to burst your bubble. <Edited by Moderator>
  • by lenn5,

    lenn5 lenn5 Nov 7, 2008 4:42 PM in response to Diazruanova
    Level 4 (2,531 points)
    Nov 7, 2008 4:42 PM in response to Diazruanova
    It's not my fault that you haven't received help from Apply with this problem.

    Just because you didn't get help from Apple doesn't mean others couldn't benefit from what worked for me and some other people. I will continue to help fellow Mac users when they need help. Since you obviously don't need help you can ignore my posts.

    lenn
  • by fjsdofnsjgv,

    fjsdofnsjgv fjsdofnsjgv Nov 7, 2008 6:54 PM in response to lenn5
    Level 1 (10 points)
    Nov 7, 2008 6:54 PM in response to lenn5
    Hey chill out people.

    The fact is that Apple only started taking the issue seriously a few weeks ago. It's bound to take a while for things to get better in all countries.

    Surely a recall is almost inevitable.

    Perhaps David Mccoy would be the key to all this given how many machine he owns, he proves beyond doubt just what a huge issue this is.

    David - I don't want to seem too pushy here, but it would be great if you could maybe get in touch with an site like macnn with your story (they have covered the issue very well in the past).

    Alternatively, just some pics of all your dead machines next to each other would be brilliant - perhaps send them to the imac lines blog guy too?
  • by CharlesALavallee,

    CharlesALavallee CharlesALavallee Nov 8, 2008 2:36 PM in response to edis
    Level 1 (0 points)
    Nov 8, 2008 2:36 PM in response to edis
    Same problem, and apparently, the tech support in Canada is quite a bit more of a pain.

    She would not let go off her "you had to have bought the AppleCare protection plan" line, she wouldn't do anything at all. Maybe Apple Canada is not as informed as it's american counterpart. Very disappointed and sad. I will probably buy a second screen, but it is quite a nasty move from the company.

    I'll try again later, maybe the next one woun't be such a...
  • by fjsdofnsjgv,

    fjsdofnsjgv fjsdofnsjgv Nov 8, 2008 4:04 PM in response to CharlesALavallee
    Level 1 (10 points)
    Nov 8, 2008 4:04 PM in response to CharlesALavallee
    Yes you just have to keep trying Charles.

    As you can see from the thread it is a very hit and miss process. though things are quite a bit better now than they were a month or so ago.
  • by musashi88,

    musashi88 musashi88 Nov 8, 2008 7:32 PM in response to CharlesALavallee
    Level 2 (455 points)
    Nov 8, 2008 7:32 PM in response to CharlesALavallee
    Hi Charles
    Keep trying. Apple Canada is fixing mine for free, the second time. Try asking for a Product Specialist.
  • by Diazruanova,

    Diazruanova Diazruanova Nov 12, 2008 5:30 AM in response to edis
    Level 1 (15 points)
    Nov 12, 2008 5:30 AM in response to edis
    Hi,

    I hope you can write down this link before this post disappears:

    <Edited by Moderator>
  • by lenn5,

    lenn5 lenn5 Nov 9, 2008 10:27 AM in response to musashi88
    Level 4 (2,531 points)
    Nov 9, 2008 10:27 AM in response to musashi88
    musashi,

    How long after the first fix did the lines start appearing?

    Please let us know if they replace the same things they did the first time.

    On my iMac they replaced LCD Display and LVDS.

    lenn
  • by Matthias Krauss,

    Matthias Krauss Matthias Krauss Nov 11, 2008 7:52 AM in response to edis
    Level 1 (85 points)
    Nov 11, 2008 7:52 AM in response to edis
    iMac 17", W864, 5 vertical lines appeared after end of 1 year warranty.
    Apple dealer told me they would not fix it.
    Hopefully Apple will recognise this issue, on the support line they told me there is an arising issue.
  • by Nainonai,

    Nainonai Nainonai Nov 12, 2008 4:16 AM in response to edis
    Level 1 (0 points)
    Nov 12, 2008 4:16 AM in response to edis
    First of all, sorry about my english (I'm spanish)

    I want to write that I have an IMac since 2006 and last week (nov 2008) it appears the firts line, it was yellow/green. I explain this to a friend and he tell me that other people had the same problem and maybe if we "insist" and we are a considerable number of people they make something (don't no: repair it for free or something...) the thing is that yesterday another line appeaed, that one is red. I'm scared cause maybe would appear lots of them and I'm all day in front off my computer, I study and work on photo and video and it's really anoying. Can anyone tell me/us what we can do? in English or spanish please. ....:(

    marta
  • by Diazruanova,

    Diazruanova Diazruanova Nov 12, 2008 5:28 AM in response to Nainonai
    Level 1 (15 points)
    Nov 12, 2008 5:28 AM in response to Nainonai
    Estimada Marta,

    Una vez que aparecen las primeras lineas, tu monitor en unos cuantos meses, se va a llenar de cientos de lineas, lo siento mucho pero es inevitable.
    Algunos aqui, insisten en que presiones a los jefes de taller de servicio y trates de obtener la reparación gratuita. Yo vivo en mexico y ese camino no me ha funcionado. Lo que te sugiero y que cuesta mucho mas económico, es que en caso de que no te hagan caso los tipos de Apple España, adquieras un monitor nuevo y pongas tu iMac en un rincón para no ver las lineas. <Edited by Moderator>

    Suerte
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