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iTunes movie purchases will not play on external display - HDCP auth error

403815 Views 307 Replies Latest reply: Apr 7, 2014 2:59 AM by AndrĂ© SaxMan RSS Branched to a new discussion.
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maxyourmacs Level 1 Level 1 (10 points)
Currently Being Moderated
Oct 26, 2008 8:12 AM
Hello,

Well, I'm surprised there hasn't been more of a storm over this one already but I expect there will be.

Just got a new MacBook last week and finally found a mini Display Port -> VGA adapter so i could use my 19" external display. I rented a movie from the iTunes store yesterday and when I tried to play it on my external display, it gave me a warning/error that the display was 'not an authorized HDCP display' and it would not play. Plays fine on the small MacBook screen, just nothing external. To make it even worse, i tried all the movies that I have purchased from the iTunes store with the same result... NONE of them will play on anything but the MacBook's small 13" screen. This is crazy unacceptable.

Has anyone else run into this yet or have any ideas of something I may be overlooking in order to get purchased movies to play on an external display?

Thanks!
MacBook unibody C2D 2.0/2.0/160, Mac OS X (10.5.5)
  • helmsb Level 1 Level 1 (0 points)
    Same problem here. Kind of defeats the purpose of having a 30in CINEMA display if you can't watch movies on it.
    Macbook Pro, Mac OS X (10.5.5)
  • Al Knowles Level 1 Level 1 (5 points)
    Same problem here as well. I guess they want to be sure we HAVE to buy an
    Apple TV.

    Not gonna happen.

    I'll buy DVD's at my local retailer before that happens.
    ibook, Mac OS X (10.4.10)
  • doh_eb Level 1 Level 1 (0 points)
    Same here... new Macbook Air v2 w/DisplayPort and Apples own 23" Cinema display... and I can't play any TV content marked as HD... ie: more recent seasons (even though I know I downloaded both SD and HD content for the TV series).

    Note that on my v1 Macbook Air I can play those same shows from that same library on my 23" Cinema display with no problems.

    This is unacceptable. Here I have pure Apple products, with a digitally linked Apple display (displayport to DVI) and I cannot play video I legally purchased through iTunes. What gives Apple?

    Please get this fixed soon. I should be able to play HD content through that connection... and if, for some very odd reason I cannot due to licensing it should auto-switch and allow me to play the SD version of that video (at the very least).
    Macbook Air (v2), Mac OS X (10.5.5)
  • zcam Level 1 Level 1 (0 points)
    I just ran into this same problem. This is ridiculous. I hope this gets fixed fast. I certainly won't be purchasing anything else from iTunes until this is fixed.
    MacBook, Mac OS X (10.5.5)
  • vitaliylevitskiy Level 1 Level 1 (0 points)
    Same issue here, I miss my old macbook Pro which looked great while connected through DVI to my 46" Samsung DLP. Now my new MBP won't play rented movies, we need an update to fix this ASAP, I'll spend money elsewhere to watch movies...
    MBP2.83, Mac OS X (10.5.5)
  • Gadget Level 1 Level 1 (25 points)
    I doubt if this is going to be fixed. I ran into this problem this morning when trying to play "Terminator 2" just purchased from the iTunes Store on my new MBP connected to an Apple 20 inch LCD. While we are planning to purchase the new 24 inch LED displays, I can't find any word about whether they are HDCP compliant or not. Apple will be out of luck, because we will, as of today, buy no more movies from the iTunes Store. This may be part of the HDCP standard; but from my viewpoint, the standard takes the whole copyright protection thing a bit too far. If this starts hitting the TV shows and the music videos, too, then we'll stop buying them from the iTunes Store as well.
    2.66 GHx Mac Pro, 2.33 GHz MacBook Pro, Mac OS X (10.5)
  • iSilver Level 1 Level 1 (85 points)
    This is EXACTLY how the producers of TV and movies want things, Apple is just doing what they have to do to be able to sell these video files, i.e. following licensing rules. It's unfortunate that us users have to put up with these restrictions because of all the pirates. It's crazy though, that you can't watch a SD version of the files if not connected to the recommended HDCP monitor though, I thought that was allowable.

    I think these restrictions are the larger reason why HD hasn't taken off in a big way yet, and when it does take off, there are going to be a lot of people who will not be able to play stuff without spending a lot more money on HDCP enabled monitors and other elements of their set-ups. I suppose it's a Win-Win-Lose situation for the Content Creators-HDCP Hardware manufacturers-Content Purchasers.
    MacBook Pro (Feb 2008), Mac OS X (10.5.2)
  • Michael Pitogo Level 1 Level 1 (35 points)
    Dam, that really *****. I've got to hang on the my 3 DVI enabled Macs. I use the external display port extensively and what is the use of those ports if you can't play your content on it. I yelled and yelled when my ATV didn't like playing HDCP content over my HDMI port to the TV. I got either a grey screen or a message saying my HDMI/HDCP compliant TV is not compliant. What the *** gives, it was fine before the dam 2.x upgrade. So now I've downgraded to component. Display port issues is the last straw.
    Mac OS X (10.5.5)
  • Jim Bailey Level 3 Level 3 (690 points)
    This makes no sense. Are these movies HD? If not, then this is probably a bug and should be reported to Apple. If they are HD, why hasn't there been an announcement about iTunes movies being HD for computers. I've only seen an announcement for AppleTV and for TV shows, not movies.

    Can you tell me what resolution these movies play at? You can Get Info on the movie when it is displayed in a text list. Go to the Summary tab and read the Video Dimensions.

    FWIW, I just tried the free Heroes HD TV show on my new aluminum MacBook and a 23" Dell HD display (1920x1080) and it played without any problems. The TV show is at 1280x720. In other words, 720p which is the minimum to be considered HD.

    I may rent a movie later to see what happens on my HD display.
    Aluminum MacBook 2.4, 16 GB iPhone 3g, Mac OS X (10.5.5)
  • Gadget Level 1 Level 1 (25 points)
    I have my iTunes library running on a network share, so I tried playing "Terminator 2" on my Mac Pro which is hooked up to an Apple 23 inch Cinema HD Display (aluminum). Worked fine there.

    GET INFO on the movie showed it was playing in 640 x 272. That isn't HD, so I'm not sure what the problem is.

    I bought "Total Recall" some time ago from the iTunes Store and it plays fine on everything, though the resolution there is showing as 640 x 360.
    2.66 GHx Mac Pro, 2.33 GHz MacBook Pro, Mac OS X (10.5)
  • Kelly Kane Level 1 Level 1 (5 points)
    Remember, you can always call up your credit card company a charge this back if Apple refuses to strip the copy protection or refund all of your money.
  • bradymac Level 1 Level 1 (0 points)
    Basically things like HD TV shows (grab the latest Heroes TV show) which have a resolution of 1280x720 (vs 640x272 for basic res movies)... the HD content cannot
    play through my Display Port connector (new Macbooks, Pro's and Airs) via the DVI adapter to a Cinema display (23" in my case, can't try my 30" til I get my new dual DVI cable which still hasn't arrived). I can play the lower res movie but not the TV show. The funny thing is the TV show is supposed to be HD/SD so one would think it would auto-switch to the SD version (both were downloaded) and *at least* play that... but nope, just chokes. Note that the same "HD" TV shows played fine via the 1st gen Macbook air via the DVI cable. Definitely a bummer.

    My guess is the new 24" monitor with a native displayport interface will work since it's "all native" but I think it's silly... Apple should be able to recognize displayport to DVI, especially their own cinema display... as HD ready one would hope (but obviously not at the moment).
    Macbook Air 1.86, Mac OS X (10.5.5), 128 SSD
  • non-troppo Level 1 Level 1 (0 points)
    Hm, how many Apple users did I see scorning Vista and its content protection madness; agreeing with Peter Gutmann's searing critique of Vista[1].

    And here we are now with Apple users who have spent thousands of dollars on Apple hardware (30" Cinema displays are not cheap!), buying films legitimately through Apple's store only to find themselves screwed when they just want to watch the film!!!

    The deeper questions we should be asking is if Apple have done anything to enable end-to-end encryption. Vista made significant sacrifices to efficiency and stability to get there, what has Apple done to our OS? We have no technical details on this yet, but wouldn't Apple be improperly implementing HDCP (in spirit if not letter) if it didn't force end-to-end encryption from source to final destination, most of which has to go through your system?

    ----
    [1] http://www.cs.auckland.ac.nz/~pgut001/pubs/vista_cost.html
    Mac Pro, Mac OS X (10.5.5)
  • xmatt Level 1 Level 1 (0 points)
    Yikes. I expect a lot of people are going to stop buying any video content from the iTunes store. Every one of my macs (laptops included) are connected to external displays, whether DVI monitors, HDTVs, or projectors. There is no way I'm buying any content that might not play when I upgrade -- the entire reason I do all this stuff with Macs is that it just works. If Apple is forced to do this with HDCP, then I wish they would have stuck with DVI and miniDVI.
    15" intel MacBook Pro, Mac OS X (10.5.5)
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