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Trad in?

861 Views 20 Replies Latest reply: Oct 31, 2005 4:17 AM by isdfx RSS
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Dylan Powell Calculating status...
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Oct 31, 2005 7:56 PM
Is it possible to trade in aniPod that is broken and instead of getting the same knid back, can I get the new iPod?
  • Rich Fleming Level 6 Level 6 (13,415 points)
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    Oct 25, 2005 3:11 PM (in response to Dylan Powell)
    No, Apple does not offer this type of trade-in.
    If you send in a broken iPod, it will be repaired or replaced with the exact same model.
  • btabz Level 7 Level 7 (26,635 points)
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    Oct 25, 2005 3:11 PM (in response to Dylan Powell)
    Dylan,

    Apple will provide you with the same iPod that you had previously.

    btabz

    EDIT Echooooo.....
  • Garrett Murray Level 1 Level 1 (125 points)
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    Oct 25, 2005 3:13 PM (in response to Dylan Powell)
    Unfortunately, no. If your older iPod had been purchased within 14 days, you could have returned it to an Apple store (minus a 10% restock fee), but otherwise you're stuck.

    One recommendation: sell the old iPod on eBay or Craigslist and get yourself a new one.

    Edit: Echoooooooooooo
    Edit again: Echoooooooooo!
  • isdfx Level 3 Level 3 (530 points)
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    Oct 25, 2005 3:13 PM (in response to Dylan Powell)
  • GFF Level 4 Level 4 (3,650 points)
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    Oct 25, 2005 3:33 PM (in response to Dylan Powell)
    OH DARN!!!!

    Man i was driving home today on the darn freeway and my radiator gave out on me leaving me stranded for a few hours before i was picked up adn towed to the dealership. I exclaimed that it was their faulty workmanship that the car had broken down and that i didnt want t repaired but simply wanted a new car. I rightfully feel that i deserve this newer car simply cause the old car is faulty. I dont know why the car dealer has the right to refuse.Maybe i should look elsewhere??? OH WIAT!!! i forgot to mention the car i own a mercedes benz e-class.

    Businesses dont do that

    GFF

    p.s. actually my mercedes benz is perfectly fine nothing was injured during this post.
  • Your Average Joe Calculating status...
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    Oct 28, 2005 8:44 PM (in response to GFF)
    Apple does have a trade in program, 10%
  • Rich Fleming Level 6 Level 6 (13,415 points)
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    Oct 29, 2005 6:55 AM (in response to Your Average Joe)
    Apple does have a trade in program, 10%

    Not for this case. What you are referring to is basically a 14-day buyer's remorse period.
    You can return a product to Apple within 14 days of purchase and they will charge you a 10% restocking fee.
  • JetRanger Calculating status...
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    Oct 29, 2005 2:57 PM (in response to Rich Fleming)
    Only in the first 14 days can you get a credit/refund.
  • Your Average Joe Level 2 Level 2 (350 points)
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    Oct 29, 2005 7:29 PM (in response to Rich Fleming)
    10% like you brought in a broken iPod and you want to buy a new one...
  • Rich Fleming Level 6 Level 6 (13,415 points)
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    Oct 29, 2005 9:56 PM (in response to Your Average Joe)
    No, not at all like that.
    If you brought in a broken iPod, it would be repaired or replaced with the exact same model. (If it was under warranty, of course.)
    If it's out of warranty, you're stuck with it and you'll have to purchase a new iPod at full price or pay the repair charges to get the damaged one fixed.

    No retailer is going to allow you to return damaged merchandise, even if you pay a 10% restocking fee.
  • Zach Jennings Calculating status...
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    Oct 30, 2005 12:46 AM (in response to Rich Fleming)
    Actually rich apple has a program that allows you to bring in your current ipod regardless os what model it is or how old it is and buy a new ipod and they will give you 10% off your purchase of the new ipod.
  • Rich Fleming Level 6 Level 6 (13,415 points)
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    Oct 30, 2005 5:25 AM (in response to Zach Jennings)
    Can you provide documentation on this?
    Apple's return policy doesn't state anything about returning an old iPod for 10% credit towards a new iPod.
    I particularly stand by my assessment that they will NOT accept a defective iPod as a return for credit towards a new iPod.
  • isdfx Level 3 Level 3 (530 points)
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    Oct 30, 2005 4:29 PM (in response to Dylan Powell)
    Have you tried Small Dog Electronics
  • John DiBello Calculating status...
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    Oct 30, 2005 7:06 PM (in response to isdfx)
    No one, including Small Dog, offers trade-ins on broken iPods (as the OP says his is) that allow you to get a new iPod for your old broken one (as the OP requests). To be accurate, Small Dog does offer you $25.00 store credit if it can salvage some parts from your broken iPod. That won't go too far towards any new iPod.

    Your real only recourse is to sell the broken iPod on eBay for those hobbyists who enjoy collecting and repairing iPods using the parts from broken machines.
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