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Unable to delete email

9751 Views 16 Replies Latest reply: Feb 16, 2009 6:08 PM by brs111788 RSS
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Dorn1213 Calculating status...
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Nov 24, 2008 1:24 AM
Aloha,

I am unable to delete old email from my mailbox. When I try to delete mail either by touching the trash can or selecting multiple emails then the delete button, I get a message saying "Unable to move message to trash." Help please!

Mahalo
iPhone
  • HStorck Calculating status...
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    Nov 24, 2008 5:30 AM (in response to Dorn1213)
    Dorn...I'm having the exact same problem...think it started when I upgraded to 2.2. Please let me know if you have any success. Thanks
    hstorck@aol.com
    Dell E1705, Windows XP Pro
  • LifeStar Level 1 Level 1 (0 points)
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    Nov 24, 2008 5:43 AM (in response to Dorn1213)
    I'm having the exact same problem! I'm able to delete my gmail and yahoo mail, but work email from my company's work email servers are not responding. It started immediately after I had upgraded to 2.2 and then accessed my work email. I even rebooted the phone and nothing was resolved.
    Mac OS X (10.5.5)
  • Udder Level 1 Level 1 (25 points)
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    Nov 24, 2008 6:22 AM (in response to LifeStar)
    I'm having the same problem. I am unable to delete a mail message in my AOL inbox. The error I get is "Unable to Move Message" "The message could not be moved to the mailbox Trash."

    My advanced settings for Mailbox Behaviors show "On My iPhone" for "Deleted Mailbox"
    But when I go into the Mail Application, I do not see a Trash folder there. (To be honest, I can't remember if there was Trash folder there or not before I upgraded to 2.2)

    My Gmail account still lets me delete mail on my iPhone and it does show a Trash folder.

    So perhaps this is the case of the missing trash folder?

    Anyone else seeing this?

    Message was edited by: Udder
    PowerBook G4 Ti 867, 24 inch iMac 2.33, Mac OS X (10.5.5)
  • Udder Level 1 Level 1 (25 points)
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    Nov 24, 2008 6:27 AM (in response to Udder)
    HA! Now I am able to delete mail from my AOL inbox and now the Trash folder shows up! Interesting. Perhaps this was an IMAP issue that was on the server.

    My issue appears to be resolved.
    PowerBook G4 Ti 867, 24 inch iMac 2.33, Mac OS X (10.5.1)
  • HStorck Level 1 Level 1 (0 points)
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    Nov 24, 2008 6:33 AM (in response to Udder)
    POOF !! works for me now...
    Thanks all.
    H/
    Dell E1705
  • mozark13 Level 1 Level 1 (0 points)
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    Nov 24, 2008 9:23 PM (in response to Udder)
    I went into settings email and then the account I was have trouble with (AOL) changed option from deleted items to trash to a different folder then clicked back on trash problem solved.
    imac, Mac OS X (10.5.1), iphone
  • gadgetf16 Level 1 Level 1 (0 points)
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    Nov 26, 2008 5:57 PM (in response to Dorn1213)
    Here's a simple solution: tap "Settings" on your iPhone home screen; tap "Mail, Contacts, Calendars"; Under Accounts tab "youremailadress@aol.com" Mail; Slide the Account ON / OFF slider to OFF; wait 30 seconds (really wait 30 seconds, this is important); Push and hold your iPhone Home and Power buttons at the same time until your iPhone resets.

    Once your iPhone comes back on: follow the same steps above: Slide the Account ON / OFF slider to ON. Your email will fetch and delete even faster then before you installed 2.2.
    iPhone
  • tpaquette Level 1 Level 1 (0 points)
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    Nov 27, 2008 5:54 AM (in response to Dorn1213)
    I'm having this issue with my Yahoo acct. on my 3g Iphone. I tried deleting the acct and adding it back in. I followed the instruction here related to resetting the trash folder on the iPhone as well as disabling and enabling the acct and resetting all to no avail. Any ideas on how I can get around this? I didn't have this issue until I updated to v2.2
    3g and 2g Iphone,HP Slimline, MacBook, HP Media Ctr, HP Paviliion laptop, Windows Vista, I use both Lepoard and Vista.
  • tpaquette Level 1 Level 1 (0 points)
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    Nov 27, 2008 6:11 AM (in response to tpaquette)
    I was able to fix the problem by deleting messages via yahoo mail's web page. Once done, I went on my iPhone to pull down emails (via wireless connection) and once the syncing was done, everything worked.
    HP Slimline, MacBook, HP Media Ctr, Windows Vista, I use both Lepoard and Vista.
  • oil guy Calculating status...
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    Nov 27, 2008 6:17 AM (in response to gadgetf16)
    I followed your instructions exactly and unfortunately it did not work for me. Still unable to delete email.
    Dell
  • Juanson Calculating status...
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    Nov 27, 2008 9:27 AM (in response to Dorn1213)
    I too cannot delete my AOL mail since updating to 2.2 I have tried deleting the account on Iphone and restarting the phone...without success. The trash settings for AOL it set to "Trash" by default. Not sure what else to try...
    Mac OS X (10.4.8), AT&T ISP
  • feman Level 1 Level 1 (0 points)
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    Nov 27, 2008 9:56 AM (in response to Dorn1213)
    i thank you. now i am able to delete e mails again, and also have a trash icon on the aol account
    iphone. macbook, Mac OS X (10.5.5)
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