1 2 Previous Next 16 Replies Latest reply: Feb 16, 2009 6:08 PM by brs111788
Dorn1213 Level 1 Level 1 (0 points)
Aloha,

I am unable to delete old email from my mailbox. When I try to delete mail either by touching the trash can or selecting multiple emails then the delete button, I get a message saying "Unable to move message to trash." Help please!

Mahalo

iPhone
  • 1. Re: Unable to delete email
    HStorck Level 1 Level 1 (0 points)
    Dorn...I'm having the exact same problem...think it started when I upgraded to 2.2. Please let me know if you have any success. Thanks
    hstorck@aol.com
  • 2. Re: Unable to delete email
    LifeStar Level 1 Level 1 (0 points)
    I'm having the exact same problem! I'm able to delete my gmail and yahoo mail, but work email from my company's work email servers are not responding. It started immediately after I had upgraded to 2.2 and then accessed my work email. I even rebooted the phone and nothing was resolved.
  • 3. Re: Unable to delete email
    Udder Level 1 Level 1 (25 points)
    I'm having the same problem. I am unable to delete a mail message in my AOL inbox. The error I get is "Unable to Move Message" "The message could not be moved to the mailbox Trash."

    My advanced settings for Mailbox Behaviors show "On My iPhone" for "Deleted Mailbox"
    But when I go into the Mail Application, I do not see a Trash folder there. (To be honest, I can't remember if there was Trash folder there or not before I upgraded to 2.2)

    My Gmail account still lets me delete mail on my iPhone and it does show a Trash folder.

    So perhaps this is the case of the missing trash folder?

    Anyone else seeing this?

    Message was edited by: Udder
  • 4. Re: Unable to delete email
    Udder Level 1 Level 1 (25 points)
    HA! Now I am able to delete mail from my AOL inbox and now the Trash folder shows up! Interesting. Perhaps this was an IMAP issue that was on the server.

    My issue appears to be resolved.
  • 5. Re: Unable to delete email
    HStorck Level 1 Level 1 (0 points)
    POOF !! works for me now...
    Thanks all.
    H/
  • 6. Re: Unable to delete email
    mozark13 Level 1 Level 1 (0 points)
    I went into settings email and then the account I was have trouble with (AOL) changed option from deleted items to trash to a different folder then clicked back on trash problem solved.
  • 7. Re: Unable to delete email
    Dorn1213 Level 1 Level 1 (0 points)
    Hi,

    Glad to hear you resolved your problem. So did I! These discussion boards are wonderful!

    Aloha,
    Dorn
  • 8. Re: Unable to delete email
    Dorn1213 Level 1 Level 1 (0 points)
    Mahalo to everyone who posted in response to my problem. It works now! Hope you all have a wonderful Thanksgiving!

    Aloha,
    Dorn
  • 9. Re: Unable to delete email
    gadgetf16 Level 1 Level 1 (0 points)
    Here's a simple solution: tap "Settings" on your iPhone home screen; tap "Mail, Contacts, Calendars"; Under Accounts tab "youremailadress@aol.com" Mail; Slide the Account ON / OFF slider to OFF; wait 30 seconds (really wait 30 seconds, this is important); Push and hold your iPhone Home and Power buttons at the same time until your iPhone resets.

    Once your iPhone comes back on: follow the same steps above: Slide the Account ON / OFF slider to ON. Your email will fetch and delete even faster then before you installed 2.2.
  • 10. Re: Unable to delete email
    tpaquette Level 1 Level 1 (0 points)
    I'm having this issue with my Yahoo acct. on my 3g Iphone. I tried deleting the acct and adding it back in. I followed the instruction here related to resetting the trash folder on the iPhone as well as disabling and enabling the acct and resetting all to no avail. Any ideas on how I can get around this? I didn't have this issue until I updated to v2.2
  • 11. Re: Unable to delete email
    tpaquette Level 1 Level 1 (0 points)
    I was able to fix the problem by deleting messages via yahoo mail's web page. Once done, I went on my iPhone to pull down emails (via wireless connection) and once the syncing was done, everything worked.
  • 12. Re: Unable to delete email
    oil guy Level 1 Level 1 (0 points)
    I followed your instructions exactly and unfortunately it did not work for me. Still unable to delete email.
  • 13. Re: Unable to delete email
    Juanson Level 1 Level 1 (0 points)
    I too cannot delete my AOL mail since updating to 2.2 I have tried deleting the account on Iphone and restarting the phone...without success. The trash settings for AOL it set to "Trash" by default. Not sure what else to try...
  • 14. Re: Unable to delete email
    feman Level 1 Level 1 (0 points)
    i thank you. now i am able to delete e mails again, and also have a trash icon on the aol account
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