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Problem Upgrading & Restoring to 2.2 Firmware

5605 Views 14 Replies Latest reply: Dec 4, 2008 1:04 AM by Xtascy RSS
Danelo Calculating status...
Currently Being Moderated
Nov 23, 2008 6:00 PM
Hey guys!

Im really stuck in this bad situation, and I hope some of you guys can help me out. I have tried to update my iPod (2nd Gen) to the new firmware that has just been released (Firmware 2.2). Now while I was updating my iPod using iTunes, this error popped up saying something about an (Error: 1602/1604). So now my iPod is screen is stuck with this USB/iTunes logo. So now I have tried to restore my iPod and while iTunes was restoring it. It gets frozen on the "Processing Ipod Restore" or something like that, and then iTunes gives me another 1604 error. Now I have tried all these different methods including Restarted My PC, Re-Installing iTunes, Disabling my Anti-Virus Programs, etc. and still my iTunes gives me the ******* error.

If you have any ideas that may help or if you have got in this situation before please feel free to post your advice!

Thank you!

also, here is a Notepad message that was given during the error message

2008-11-23 20:24:39.369 iTunes.exe[3116:c28]: restore library built Oct 24 2008 13:46:43
2008-11-23 20:24:39.369 iTunes.exe[3116:c28]: iTunes: iTunes 8.0.2.20
2008-11-23 20:24:39.369 iTunes.exe[3116:c28]: iTunes: Software payload version: 5G77a
2008-11-23 20:24:39.572 iTunes.exe[3116:678]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-23 20:24:39.572 iTunes.exe[3116:678]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-23 20:24:40.072 iTunes.exe[3116:678]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-23 20:24:40.072 iTunes.exe[3116:678]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-23 20:24:40.572 iTunes.exe[3116:678]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-23 20:24:40.572 iTunes.exe[3116:678]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-23 20:24:41.072 iTunes.exe[3116:678]: USBControlTransfer: error 0, usbd status c0000004
2008-11-23 20:24:41.072 iTunes.exe[3116:678]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-23 20:24:41.072 iTunes.exe[3116:678]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-23 20:24:41.572 iTunes.exe[3116:678]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-23 20:24:41.572 iTunes.exe[3116:678]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-23 20:24:42.072 iTunes.exe[3116:678]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-23 20:24:42.072 iTunes.exe[3116:678]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-23 20:24:42.572 iTunes.exe[3116:678]: USBControlTransfer: error 0, usbd status c0000004
2008-11-23 20:24:42.572 iTunes.exe[3116:678]: radio-error not set
2008-11-23 20:24:42.572 iTunes.exe[3116:678]: unable to open device_map.txt: No such file or directory
2008-11-23 20:24:42.572 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress -1
2008-11-23 20:24:42.666 iTunes.exe[3116:678]: bootstrapping restore with iBEC
2008-11-23 20:24:42.666 iTunes.exe[3116:678]: WinDFU::OpenDFUDevice: path: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1527e674
2008-11-23 20:24:42.666 iTunes.exe[3116:678]: WinDFU::OpenDeviceByPath: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1527e674
2008-11-23 20:24:42.666 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 4
2008-11-23 20:24:42.666 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 8
2008-11-23 20:24:42.666 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 12
2008-11-23 20:24:42.682 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 16
2008-11-23 20:24:42.682 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 20
2008-11-23 20:24:42.682 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 24
2008-11-23 20:24:42.682 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 28
2008-11-23 20:24:42.697 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 32
2008-11-23 20:24:42.697 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 36
2008-11-23 20:24:42.697 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 40
2008-11-23 20:24:42.697 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 44
2008-11-23 20:24:42.713 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 48
2008-11-23 20:24:42.713 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 52
2008-11-23 20:24:42.713 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 57
2008-11-23 20:24:42.713 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 61
2008-11-23 20:24:42.713 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 65
2008-11-23 20:24:42.728 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 69
2008-11-23 20:24:42.728 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 73
2008-11-23 20:24:42.728 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 77
2008-11-23 20:24:42.728 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 81
2008-11-23 20:24:42.744 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 85
2008-11-23 20:24:42.744 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 89
2008-11-23 20:24:42.744 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 93
2008-11-23 20:24:42.744 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 97
2008-11-23 20:24:42.744 iTunes.exe[3116:678]: WinDFU::UploadData: EOF, cbRead: 2212
2008-11-23 20:24:42.760 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 4 progress 100
2008-11-23 20:24:42.760 iTunes.exe[3116:678]: WinDFU::UploadData: ZLP
2008-11-23 20:24:42.760 iTunes.exe[3116:678]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2008-11-23 20:24:42.760 iTunes.exe[3116:678]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC
2008-11-23 20:24:42.760 iTunes.exe[3116:678]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2008-11-23 20:24:42.760 iTunes.exe[3116:678]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST
2008-11-23 20:24:42.760 iTunes.exe[3116:678]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2008-11-23 20:24:42.760 iTunes.exe[3116:678]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET
2008-11-23 20:24:42.760 iTunes.exe[3116:678]: WinDFU::ResetDevice: resetting...
2008-11-23 20:24:43.150 iTunes.exe[3116:678]: WinDFU::FinalizeDfuUpdate: success
2008-11-23 20:24:43.150 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: operation 31 progress -1
2008-11-23 20:24:44.150 iTunes.exe[3116:678]: <Recovery Mode Device 01E24928>: Recovery mode succeeded
2008-11-23 20:29:51.512 iTunes.exe[3116:c28]: iTunes: Restore error 1604

Message was edited by: Danelo
Windows XP
  • DanTheMan3324 Calculating status...
    Currently Being Moderated
    Nov 23, 2008 7:01 PM (in response to Danelo)
    I have a similar problem. Except I have no firmware and recently bought 2.2 and downloaded it but I keep getting stuck at "Waiting for ipod" on restore.
    Windows XP
  • touch_me Calculating status...
    Currently Being Moderated
    Nov 24, 2008 6:30 PM (in response to Danelo)
    Unfortunately I do not have an answer but I do share the same problem. I have tried several "fixes" as well and continue to see the USB/i tunes logo.
    I have a 1st generation model so I assume the issue is software or update.
    If someone finds a solution please let me know! I need my music for the gym.
    i touch 8 gb, Windows XP
  • mvaughn Calculating status...
    Currently Being Moderated
    Nov 24, 2008 8:38 PM (in response to Danelo)
    Same thing happens to me *EVERY TIME I UPDATE*. Apple needs to *fix this*.
    Mac OS X (10.5.5)
  • themaster1dz Calculating status...
    Currently Being Moderated
    Nov 24, 2008 8:39 PM (in response to touch_me)
    Hi guys, I have the exact same problem...i pressed "yes" to update the software...it got stuck in the installation, i removed it...then i had to restore it...and it gets stuck in the "restoring ipod software" (around 70~75%)...I tried everything, and nothing works...please help me !
    Windows XP
  • themaster1dz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 24, 2008 8:45 PM (in response to mvaughn)
    And were u able to fix the problem mvaughn?? If yes, HELP !!!
    Windows XP
  • mvaughn Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 24, 2008 9:06 PM (in response to themaster1dz)
    The only solution I've found is to keep going through the Restore/Update process. Eventually it takes. Then all you have to do is reload your movies, music, pictures, podcasts, applications, and settings.

    Again, it's unbelievable that Apple can make some incredible technology but can't get a single update to not wipe some of the 1st gen iPod touches.
    Mac OS X (10.5.5)
  • max64 Calculating status...
    Currently Being Moderated
    Nov 25, 2008 6:21 AM (in response to Danelo)
    I had the same problem too, I got a 2nd gen touch on friday, everything was fine, but than I sayd "yes" to that "do you want to upgrade?" in itunes and than a nightmare of reboots, downloads, errors 1604 and useless information started.
    The only result I got is my beautiful Touch not working.
    I tryed all possible USB ports, all possible computers, firmware downgrade is impossibile if the touch is brand new.
    In brief nothing worked, I just do not understand why APPLE ... ( well just apple now) does not at least say something like "guys we know, we'll help ... someday", very sad.
    hp, Windows XP Pro
  • themaster1dz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 25, 2008 7:27 AM (in response to max64)
    Ok now i have a question, i don't know if you guys have an answer...I live in Canada, i bought my Ipod touch from a store called FutureShop. I checked my warranty status here on this website, and it told me i have "Apple's Limited Warranty" (1 year).

    Now what i'd like to know is, can i go to an apple store here in canada to get this freaking thing fixed even if i didn't buy it directly from an apple store?

    Thank you for your help guys, and have a good day.
    Windows XP
  • themaster1dz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 25, 2008 9:59 AM (in response to themaster1dz)
    Hi guys,

    Just to let you know that I solved my problem, and I was finally able to restore my ipod touch with the firmware 2.2.

    How? I had an old laptop with Vista on it...i was desperate, so I installed itunes on it, and tried the restore, just like i did on this pc...and it worked !

    I'm sorry i can't give you an answer...maybe try it in your friend's computer (if you don't have a second one)...or maybe just remove itunes completely and install it again.

    Thanks for your help guys, and I hope you can solve your problems as well.
    Windows XP
  • max64 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 26, 2008 1:43 AM (in response to max64)
    Wow! the unbelievable happened

    I found an old PC,
    I installed the same latest iTunes of my main computer (8.0.2).
    The apple download service was busy, so I did not downloaded the firmware again (iPod2,12.2_5G77aRestore.ipsw), I just copied the file from the other computers to:
    "C:\Documents and Settings\Max\Application Data\Apple Computer\iTunes\iPod Software Updates"
    (If you want to try just change "Max" with your user name).
    I connected the iPod,
    I saw it recognized as bricked "... bla bla bla ... need to be restored ..."
    I clicked Restore
    ... and it just worked.

    My beautiful iPod Touch 2G is alive again.
    I'll never update anymore just because iTunes recommends it

    Good luck to everybody
    hp, Windows XP Pro
  • ipodbrick Calculating status...
    A friend of mine is calling the 1604 error the "Would you like to upgrade virus". I had the same problem trying to go from my last firmware to 2.0, bricked my laptop, took it into Genius bar, they got it back to life on old firmware, and I was stupid enough to click "yes" when 2.2 came out. Been bricked with 1604 errors since (stuck on "preparing for restore") for two weeks.

    I am a pretty technical guy, so followed all of the advice on upgrading your USB ports, trying diff ports, using a different apple account, etc etc, all useless. You can kill all apple software on your machine, scrub the directories, and reinstall, and this will bring you back to your old firmware version, but forget about getting that cool new 2.2 application firmware working you bought to work.

    There are hundreds of Google pages on this problem, Apple really needs to put out a patch specifically to fix this.
    IBM Thinkpad, Windows XP Pro
  • rose_b5 Calculating status...
    Hi folks. I had the same problems you all had. When I called Apple support, they ran me through trying different USB ports, etc when my nice Ipod became a lovely paperweight stuck in restore mode, but couldn't restore. He told me that I should try a computer that hadn't seen my IPOD before since it was something due to the registries.

    I don't know much about registries, so I read out here in the discussions that if you pushed shift and the restore button in Itunes, you could search for a different firmware version. So I downloaded 2.1.1 from this link: http://appldnld.apple.com.edgesuite.net/content.info.apple.com/iPod/SBML/osx/bun dles/061-5494.20080909.8i9o0/iPod2,12.1.1_5F138Restore.ipsw and went and restored using this file. It worked!! My IPOD is happily running like nothing is wrong.

    I shall wait until they fix the issues before updating again. From what I understand there wasn't that much this 2.2 was going to do.

    Good luck!
  • touch_me Level 1 Level 1 (0 points)
    Ok y'all, I found a solution for our issue but it is the same one that everyone else has shared. I found another computer with itunes and used it after updating the firmware. After I "synched" my device with the "other" updated machine it restored the i touch to its default settings. Then I put it on the original machine and synched it again to regain the original data that I had on my itunes.
    This all worked like a dream. I am not a techno geek at all, but this does not make sense to me at all. Why does this work on one machine and not another? T+he same update is being pushed. The same information is being recieved. What file is preventing the original machine from sychronizing the files?
    Obviously we all agree that Apple needs to find a fix to this. We all pay good money for our devices and expect the support from Apple that their reputation demands.
    I personally will not update my device again until I am absolutely sure that this will not happen again.
    If anyone has found a file issue and can share it, I am very interested. Thanks for all of the input.
    I touch, Windows XP, Gen 1

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