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Unable to Move Message

37407 Views 16 Replies Latest reply: Apr 3, 2009 6:38 AM by Spiketrain RSS
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megamoog Calculating status...
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Nov 23, 2008 6:06 AM
Ever since 2.2 update I can't delete emails on any secondary accounts with AOL, only main account.
Not sure about any pop accounts?
I've rebooted, made sure any settings haven't been changed, on Iphone or AOL.
Any suggestions would be great.

Did search in forum but no other posts come up on first five pages concerning this problem!

Thanx
Graphite G4, iMac, Mac Mini, Mac OS X (10.4.10), Some from the other side! LOL
  • bikegawd Calculating status...
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    Nov 25, 2008 11:25 AM (in response to megamoog)
    I am having the same problem. I can not move e-mail to trash unless I do it on my computer.
    Dell, Windows XP
  • ErhanEge Calculating status...
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    Nov 25, 2008 11:27 AM (in response to megamoog)
    Please just go settings > mail > click on e-mail account > advanced > deleted mailbox > then touch the “Trash” box. Nothing will happen but it should solve your problem.
    MBA, Mac OS X (10.5.5)
  • Cadio Calculating status...
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    Dec 2, 2008 11:32 AM (in response to ErhanEge)
    This totally solved my problem - thank you!
  • Sldge Calculating status...
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    Dec 3, 2008 6:21 PM (in response to megamoog)
    I also didnt have these problems until 2.2 and MobileMe. Ive tried the fixes, deleted the accounts, canceled MobileMe (that's a whole other issue, reset the iPhone through iTunes, nothing has fixed it for more the 24 hours. Any help would be great.
    HP, Windows Vista, Orig iPhone
  • rocketeer79 Calculating status...
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    Dec 3, 2008 8:02 PM (in response to ErhanEge)
    How would you do this same thing if it is affecting an Exchange account? I have deleted the message from my outlook on my computer, however the message still displays on my phone Exchange account and when I try to delete the message, it gives me an error message that says "The message could not be moved to the mailbox Trash." Any ideas?
    MacBook Pro
  • yojimbo1 Calculating status...
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    Dec 8, 2008 11:58 AM (in response to ErhanEge)
    your solution worked for me----many thanks
    MBP 2.16
  • leftcranium Calculating status...
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    Dec 10, 2008 3:26 PM (in response to Sldge)
    great thanks. I understand why it worked, but it worked.
    iphone
  • joedaddy5200 Calculating status...
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    Dec 16, 2008 6:17 AM (in response to rocketeer79)
    I am having the same issue as rocketeer. I have an e-mail that has been removed from my exchange account, but I get the "unable to move" error when I try to remove it from my iphone.
  • Luis Gonzalez1 Calculating status...
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    Dec 17, 2008 7:32 AM (in response to ErhanEge)
    Thank you! That did it for me. It was driving me insane!
  • gohenrique Calculating status...
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    Dec 23, 2008 3:40 AM (in response to ErhanEge)
    worked like a charm!
  • Chuck Cook Calculating status...
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    Dec 28, 2008 9:33 AM (in response to rocketeer79)
    I believe I have a clue on this one.

    Note that the default under *Settings->Fetch New Data* is "Push" On, and "Fetch" Manually.

    This means that the iPhone will only connect when the Exchange server pushes a "new mail" message.

    What I think is happening is that if you move or delete a message, but you +don't receive any new mail+ for a while afterwards, the iPhone eventually times out on moving the message (delete is really just a move to the Deleted Items folder) because it hasn't been able to contact the Exchange server.

    But if you hit the "Refresh" icon after moving or deleting mail, you are manually fetching, and the iPhone contacts the Exchange server and successfully moves the messages. (I have experimentally verified this by watching my Outlook inbox.) If you don't want to remember to manually refresh, change the Fetch schedule to "Hourly."

    This has worked for me so far. (My wife got me a 3G iPhone for Christmas to replace my beat-up and cranky Samsung SCH-i760 Windows Mobile device. I am an Exchange admin, among other things, so I've been working through issues as I encounter them.)

    Hope this helps!
    Dell Latitude D830, Windows XP Pro, Various Macs and other computers scattered about
  • Steven Pipes Calculating status...
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    Jan 4, 2009 7:11 PM (in response to Chuck Cook)
    I am not clear on what you are saying to do to remove currently stuck emails. I have two on my iPhone Exchange account that refuse to go away. Can you help? Thanks
    PowerBook G4, G5, Intel iMac, Mac OS X (10.5.6)
  • AFSTX Level 1 Level 1 (0 points)
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    Jan 7, 2009 1:30 PM (in response to Steven Pipes)
    I am having the same issue with an "orphan" e-mail message on the Iphone. The message does not exist on the exchange server. When we try to delete it from the Iphone we get the "cannot move message". I assume it cannot move it to trash because it cannot find the corresponding message on the exchange server.

    Has anyone defined a way to delete the message from the Iphone without deleting and recreateing the exchange mail account on the Iphone?
    ThinkPad T60
  • Schane Calculating status...
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    Jan 11, 2009 8:31 AM (in response to ErhanEge)
    I have two accounts. One Exchange and one POP. The POP account has no problems. My Exchange account is experiencing the above issue where an email I delelted from Exchange can not be removed from the phone mailbox. I get the "Unable to move" message. Unfortunately I do not have the Advanced tab under the Exchange account settings. Is there another way to get rid of these?
    PC, Windows Vista
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