edis

Q: vertical lines - there for sure

I want to share my success of getting iMac, that was demoed for a while, before I became user and warranty time started ticking for me. Initially unhappy to discover, that unit was on display at some computer shop (via traces of activities), I am now extremely happy to be found in position to be covered by 12 months warranty, once famous vertical lines issue is there, as it should (same unfortunate serial number). Only weeks were left for this joy to happen.

On the other hand, I am posting this to encourage Apple looking at the essence of problem, and stop playing unaware - when the rest of the world knows issue very well, it would be surprising, that otherwise great company would behave like it does now. If we, Apple users, are goodwilled to slightly overpay for our gadgets, surely we do this with trust in Apple as decent manufacturer of reliable equipment. If manufacturing turns out to have defects (having that for particular serie is sure sign), we, users, and Apple are finding ourselves at crossroads: either our favorite company does right thing to protect our expectations, or we no longer expect equipment to be reliable, we though it should be.

If my PC screens are more robust, than those in Mac, and if there is nobody to stand on our side in such discoveries - well, you got idea.

Personally, I am happy to have warranty, as described. But it is only luck. One cannot expect be lucky all the time.

Apple, please address issue as needed, I want to be able buying your next product.

iMac Core Duo, Mac OS X (10.5.3)

Posted on Jul 1, 2008 2:35 AM

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Q: vertical lines - there for sure

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  • by slpilot,

    slpilot slpilot Jan 3, 2009 2:04 PM in response to edis
    Level 1 (0 points)
    Jan 3, 2009 2:04 PM in response to edis
    I too have the same problem described below on my 17" iMac. I bought the computer almost three years ago and obviously the warranty is expired and I do not have the extended coverage. I just called Apple today (3 Jan 2009) and spoke with a rep who was able to get approval to have my monitor fixed at apple's expense. AT first he was not aware of the problem, but once he looked into it he was totally on my side helping to get approval to have apple fix this problem.

    I encourage everyone to call apple and talk to a service rep or their supervisor and ask to have them fix this problem. It may have to do with the fact that a class action lawsuit was filed against them on Friday in N. California for this issue. I was told that apple will pick up the cost if repairing the problem as long as it is related to the LCD screen and not the motherboard. It seems the discussion posts have paid off and Apple is answering the call.
  • by john buck1,

    john buck1 john buck1 Jan 3, 2009 3:27 PM in response to slpilot
    Level 1 (73 points)
    Mac OS X
    Jan 3, 2009 3:27 PM in response to slpilot
  • by Bueller555,

    Bueller555 Bueller555 Jan 3, 2009 7:19 PM in response to slpilot
    Level 1 (10 points)
    Jan 3, 2009 7:19 PM in response to slpilot
    What did you ask specifically? As I mentioned in my post, the product specialist claimed that he could not find anything regarding "vertical lines" on this model. I'd appreciate any specifics that you could provide.
  • by lenn5,

    lenn5 lenn5 Jan 3, 2009 8:20 PM in response to Bueller555
    Level 4 (2,531 points)
    Jan 3, 2009 8:20 PM in response to Bueller555
    Try asking for a supervisor. That worked for me and some other people.

    lenn
  • by Starwatcher512,

    Starwatcher512 Starwatcher512 Jan 4, 2009 2:02 AM in response to lenn5
    Level 1 (0 points)
    Jan 4, 2009 2:02 AM in response to lenn5
    Thanks for this Thread.
    On Monday i will try to phone to apple. I thought that i am alone with these horrible problems.

    I will report!
  • by fjsdofnsjgv,

    fjsdofnsjgv fjsdofnsjgv Jan 5, 2009 2:22 PM in response to Starwatcher512
    Level 1 (10 points)
    Jan 5, 2009 2:22 PM in response to Starwatcher512
    Really, really useful link John - many thanks for sharing.

    I hope the customer wins the case
  • by vk61073,

    vk61073 vk61073 Jan 6, 2009 2:51 AM in response to edis
    Level 1 (0 points)
    Jan 6, 2009 2:51 AM in response to edis
    hello
    Third time my 17,imac is gettin LCD replaced ===just in a span of 2-3 months -again.....
    they are replacing it at free of cost ...even though mine is not under warranty..
    why is that the apple not doing something firm.....especially when so many r facin same problem..
  • by David Losada,

    David Losada David Losada Jan 6, 2009 8:26 AM in response to edis
    Level 1 (18 points)
    Mac OS X
    Jan 6, 2009 8:26 AM in response to edis
    Pink line appeared today, after two and a half years of very light use (mostly e-mail, web and word processing), in an iMac 17" 1.83 (early 2006). Sn W86***U2N. Made in Shanghai, China, and sold in Spain (Europe).

    It's one pixel wide at located at two centimeters (almost an inch) from the left edge of the screen.

    Not happy at all with Apple quality —and response— for a consumer product that costed more than 1000 euros.

    I hope that Apple implement a repair extension program.

    <Edited by Moderator>
  • by mvomac,

    mvomac mvomac Jan 6, 2009 8:25 AM in response to edis
    Level 1 (0 points)
    Jan 6, 2009 8:25 AM in response to edis
    Hi All -

    I just wanted to chime in to say that I am a victim too.

    My iMac 20" Duo-Core Intel started having problems several months ago. My iMac will work great for several minutes, then suddenly the single-pixel line problem starts. Then, eventually, the screen either goes totally black or the computer freezes and forces a hard restart.

    I have owned a Mac since the Mac IIe. I have never bought an extended warranty because I have never needed to. Apple has always made products that last long enough so that I feel like I got my money out of them. It appears that those days are over.

    When the lines started on my iMac, I called Apple Support and reported the problem. They mentioned to me that this was a 'hot' issue and that this was a common call subject. Instead of helping me with this obvious (to me - at least) hardware problem, they decided to take the 'you should have bought Apple Care' approach with me. I got no sympathy from them when I explained that any normal customer should not even expect their iMac to have defects for at least 3 years. In my mind, the Apple Care was redundant and historically unnecessary.

    It seems to me that Apple could increase Apple Care sales by installing defective components. I hope this is not true, but logical deduction would suggest otherwise.

    I would like to think that I am an honorable person. I like to do business with companies that are honorable. After all these years of believing in them, Apple is no longer one of those companies to me and that is sad.

    Apple, please feel free to contact me if you are willing to meet me half way.

    <Edited by Moderator>
  • by fjsdofnsjgv,

    fjsdofnsjgv fjsdofnsjgv Jan 6, 2009 5:21 PM in response to mvomac
    Level 1 (10 points)
    Jan 6, 2009 5:21 PM in response to mvomac
    mvomac call back and ask for a supervisor - you often won't get anywhere with the normal staff
  • by NevErt,

    NevErt NevErt Jan 12, 2009 11:10 AM in response to NevErt
    Level 1 (0 points)
    Jan 12, 2009 11:10 AM in response to NevErt
    Thre has been positive developments in my case. After the e-mail I mentioned in my previous message I have managed to contact by phone with a supervisor in the technical support company. I expressed my issue once again and told him that this was an issue shared many customers in different countries and that there are many cases where Apple covered the costs though the guarantees were expired and asked them to contact with Apple's main center in US or Europe. He told me that their company had no authority to do that and routed to me the main importer and distributor of Apple in Turkey. Then I called this company and talked with an authorized manager who was responsible for technical support. I told him my story again especially noting that Apple's answer to this issue all over the world should be consistent and the same and that there shouldn't be different approaches in different countries. He agreed with my request for the solution of this issue with Apple Europe. He was really very understanding and helpful. Then they contacted with Apple Europe and within a few days I got a positive answer. Now they will renew the screen free of charge.

    So my case will surely be an example in my country. To all friends in other countries I recommend that they contact with somebody who has authority to route your requests to Apple Centers (US Europe or Asia). Apparently local companies aren't that aware of this problem but Apple in certain countries or centers are responding case by case positively.

    Good luck to everybody...
  • by Martin Wakeling,

    Martin Wakeling Martin Wakeling Jan 14, 2009 9:42 AM in response to fjsdofnsjgv
    Level 1 (0 points)
    Jan 14, 2009 9:42 AM in response to fjsdofnsjgv
    There is hope yet - A guy in the US has filed a law-suit against Apple on the 31st Dec 2008 for this exact problem. His analysis has indicated that the issue is a connection problem between the LCD and the computer.

    Apple are clearly aware of this issue, but we may have to wait to the case is settled before we all get our screens replaced. I'm upto 7 and they are now appearing approx 1 per fortnight!
  • by jaime rubio,

    jaime rubio jaime rubio Jan 16, 2009 12:18 PM in response to edis
    Level 1 (0 points)
    Jan 16, 2009 12:18 PM in response to edis
    i buy this imac on 2006 and i have the same problem with the vertical lines i am out of waranty can apple do something about this
  • by lenn5,

    lenn5 lenn5 Jan 16, 2009 12:26 PM in response to jaime rubio
    Level 4 (2,531 points)
    Jan 16, 2009 12:26 PM in response to jaime rubio
    Read this entire thread and there are some people including myself who describe what they did to get their iMac's fixed.

    lenn
  • by itssupersonic,

    itssupersonic itssupersonic Jan 18, 2009 9:28 PM in response to edis
    Level 1 (0 points)
    Jan 18, 2009 9:28 PM in response to edis
    Hello All,
    I just started getting these thin blue and yellow lines running vertically down my screen. It's a iMac that I got December 2006, so I believe this applies to me too. If I call apple and talk to a supervisor to get it fixed is that better than going directly to the apple store? I'm don't have the money to pay for this to get fixed and I REALLY don't need these to get worse...

    Help?
    Thanks so much!
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