1 4 5 6 7 8 Previous Next 110 Replies Latest reply: Jul 28, 2009 5:40 PM by swiftlyjack Go to original post
  • 75. Re: Bent my macbook :(
    ajmac25 Level 1 Level 1 (35 points)
    Here is the picture. It looks worse here than it is. the bend is from bottom to top, no indentation into the computer itself.

    [IMG]http://i412.photobucket.com/albums/pp205/ajmac25/MBPOuch.jpg[/IMG]

    Message was edited by: ajmac25
  • 76. Re: Bent my macbook :(
    skaterboardp Level 1 Level 1 (0 points)
    have you been yet and how much did they charge
  • 77. Re: Bent my macbook :(
    marconiusrex Level 2 Level 2 (345 points)
    Sorry that happened AJ. Thanks for sharing. It will let others know to be even more careful even when they have their MBP in a protective bag. Good luck getting yours fixed.

    Do previous owners think the aluminum on the new MBP seems more malleable than aluminum used on earlier version (alum.) MacBooks?

    M.
  • 78. Re: Bent my macbook :(
    Vivek V. Level 3 Level 3 (615 points)
    Greene-r74:

    did they replace the casing or did they replace the entire laptop? If it was within the 14 days, and they replaced the casing, did they site any specific reason for not replacing the entire laptop? Perhaps because you got it from best buy?
  • 79. Re: Bent my macbook :(
    Vivek V. Level 3 Level 3 (615 points)
    Raidrunner:

    do you run any fan control or temperature monitoring program on your MBP. If you are, can you tell me what kind of temperatures you are getting while playing wow? I too play wow, and when I use the 9400 the mac runs surprisingly cool and the graphic difference is hardly noticeable. However, when I run it in 9600 mode it gets pretty smoking hot. However, since I read up on this heating issue before buying my MBP, I've made sure not to let it go over 80 C. So, I was wondering if you measured the temperatures or happen to know how hot it gets.
  • 80. Re: Bent my macbook :(
    Vivek V. Level 3 Level 3 (615 points)
    csatsf:

    what did they tell you when you went to the applestore? Was yours within the 14 day period. Let me know.
  • 81. Re: Bent my macbook :(
    greene-r74 Level 1 Level 1 (5 points)
    they just replaced the frame. Didnt replace the entire laptop they got it done pretty quick. When I got it back it was a little dirty. Had to wash the dirty finger marks off of it. Looked like a mechanic worked on it.
  • 82. Re: Bent my macbook :(
    eww Level 9 Level 9 (52,975 points)
    .
  • 83. Re: Bent my macbook :(
    ViperD Level 1 Level 1 (0 points)
    FYI, the macbook pro page says:

    "Precision aluminum. The new gold standard.
    Carved from a single block of aluminum, the new MacBook Pro unibody enclosure is slim and streamlined with a soft-brushed surface and stunning contours. But it’s not all about beauty. The unibody also makes MacBook Pro more durable than ever. So you can throw it in your briefcase or messenger bag and pull it out at an airport, in a hotel room, or on location without a second thought."

    Not so sure about the without a second thought.
  • 84. Re: Bent my macbook :(
    endOfin feXt Level 2 Level 2 (300 points)
    FYI, the macbook pro page says:
    ..So you can throw it in your briefcase or messenger bag..


    I might with a Panasonic Toughbook, but I doubt I'd be throwing my MBP around.

    Best
    John
  • 85. Re: Bent my macbook :(
    Vivek V. Level 3 Level 3 (615 points)
    if this is actually a problem, I certainly hope and expect it to be endemic to a certain batch or small number of them; Still, I'm not going to try it on my own:) .
  • 86. Re: Bent my macbook :(
    magnoliafan Level 1 Level 1 (0 points)


    I feel your pain. I pick mine up with one hand all the time. this time it slipped out of my grip on the way out of my bag at ground level. it probably fell about a foot on its corner onto an epoxy coated cement floor. stupid? maybe. is the extent of the damage surprising? a little... considering when it landed it was like a tent, balanced on the edge of the screen and the bottom edge of the top case. is there a scratch anywhere else on the machine? no. is the screen still pristine? yes. so the glass screen withstood the shock... but the "machined aluminum" case did not.

    either way... in the quest to get it replaced I call my local Apple Store. I ask for a cost (not to order... just a cost) on the replacement top case for my machine. Apparently to find out the price of a part, you need to make an appointment at the genius bar and go into the store. so... thanks for nothing apple store. I call my local reseller and after a 5 minute phone call, I have a new top case on the way for $280.00 CAD. "Do you want us to install that for you?" "No thanks I'll do it myself" "But sir just so you're aware your unit is still under warranty and this will void it" "It's ok, I'll take the risk" "Ok. No problem!"

    3 days from now I will have it fixed. I'll post a time lapse later.


    Apple: 0
    Private Reseller: 1
  • 87. Re: Bent my macbook :(
    carl wolf Level 6 Level 6 (14,030 points)
    "stupid? maybe"

    Careless? Absolutely!
  • 88. Re: Bent my macbook :(
    Travis A. Level 6 Level 6 (14,970 points)
    Honestly, I don't see what Apple did wrong here. They only want to look at it to make sure that there is no other damage and that the correct parts are being ordered. Then they can do the repair for you so that the warranty is intact. If the cost that they quote you is more than the reseller, then let the reseller do it. At least you would know for sure what needs to be replaced and can make a more informed decision based on that.

    If you ask me, it looks like you're going to need a new ethernet port as well which is soldered onto the logic board. So, unless you don't intend to ever use the ethernet port (or by some miracle it still works for now) I would have the logic board replaced too.

    Also, I would not advise doing the repair work on your own. The extra $100 that the labor may cost would be well spent in my opinion. You'll still have a good warranty then in case something else goes wrong (as a result of possible logic board damage that you may not be able to see).

    I'm sure I don't have to mention that if you do it on your own there will be no reason to complain if/when this occurs.

    --Travis
  • 89. Re: Bent my macbook :(
    eww Level 9 Level 9 (52,975 points)
    Apple never sells repair parts (except those that it classifies as user-replaceable) directly to end users. Independents are free to make their own decisions about whether or not to do so and about pricing, both for parts and for labor.
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