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iTunes asks me to authorize & when I do, it says the computer already is...

448 Views 2 Replies Latest reply: Jan 9, 2009 4:33 PM by Katrina S. RSS
allyruth Calculating status...
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Nov 16, 2008 2:55 PM
I want to add a bunch of songs back onto my iPod but iTunes tells me I need to authorize my computer to play them. So I authorize it and then a window comes up saying the computer is already authorized but it still doesn't let me play my songs. I have reset the factory settings and started again, I have downloaded the most recent version of iTunes and still nothing. I want to listen to my songs!! Can someone please help?!
Windows XP
  • HeidiSAF Calculating status...
    I am having this same exact problem!!!! Transferred music to my new computer from my macbook, and I can't listen to a lot of it, extremely frustrating.
    IMAC, Mac OS X (10.5.2)
  • Katrina S. Level 7 Level 7 (24,085 points)
    That authorization loop is annoying, isn't it? It's happening to quite a few folks.

    Here are some steps to try.

    1. Deauthorize, then reauthorize your PC. Make sure you are authorizing those old accounts you had years ago and forgot about. Each song has the purchaser's name embedded into it. Do a right-click > Get Info to see.
    http://support.apple.com/kb/HT1420



    2. Delete the SC Info folder. The entire folder, not just the file. It will get rebuilt the next time you start iTunes. Don't forget to restart your PC, as the article says.
    http://support.apple.com/kb/TS1389



    3. Get a free single of the week, which has the latest DRM on it, and play a few seconds of it. The free single of the week will also prompt you to agree to any new TOS that may be causing problems.



    Something else that has been suggested, is to delete one of these problem tracks but DO NOT SEND IT TO THE RECYCLE bin. Then re-add it to Itunes and see if it will play. Just do one track to check this out. Nobody has ever posted back to tell me whether this works.



    If you still can't get purchases to play, contact iTS support. Apple needs to get this fixed, and the more people who report it the more notice it will get.
    http://www.apple.com/support/itunes/store/authorization/
    There is a Contact Us button on that page.
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano

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