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cant upgrade to iTunes plus

1871 Views 13 Replies Latest reply: Jan 17, 2009 5:20 AM by MacPeter RSS
MacPeter Level 2 Level 2 (185 points)
Currently Being Moderated
Jan 10, 2009 5:49 AM
I'm offered an opportunity to upgrade my iTunes library because lots of stuff is now available in the iTunes plus DRM free format. But when I try to do so it stops before beginning any downloads with a dialogue box saying

The item you tried to buy is no longer available.
The availability of the item changed while you were using the store. The same item may be available with a different price or elsewhere in the store.

I've tried this about half a dozen times now.

Any ideas?
G5 single processor 1.6MHz, Mac OS X (10.5.6), - macbook c2d -
  • William Wallace2 Calculating status...
    Currently Being Moderated
    Jan 10, 2009 6:45 AM (in response to MacPeter)
    I am getting the same error. I contacted the store support.
    iMac 3.06,512MB Video,4GB memory,500GB HD, Mac OS X (10.5.6)
  • William Wallace2 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jan 10, 2009 7:04 AM (in response to MacPeter)
    Have not received an answer from Apple
    iMac 3.06,512MB Video,4GB memory,500GB HD, Mac OS X (10.5.6)
  • SMRol Calculating status...
    Currently Being Moderated
    Jan 12, 2009 11:58 AM (in response to MacPeter)
    I have the same issue. I sent an email to tech support last week, and have yet to hear anything. I would gladly buy the list, and work on a refund later, but that is not an option. There is one song showing on my list of available iTunes Plus upgrades, that I have already upgraded. When I click on the link to buy the current list, I get the message about a selection not being available. I am trying to give Apple my money, but it's not easy.
    Windows Vista
  • Brant Freer Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jan 12, 2009 2:45 PM (in response to MacPeter)
    Just noting that I have the same problem. My upgrade list gets longer everyday, but when I try to purchase I get the "item no longer in store" error message. I put in a question to support so will see what happens.
    imac intel core duo, Mac OS X (10.5.6)
  • Chris Kimball Calculating status...
    Currently Being Moderated
    Jan 12, 2009 2:45 PM (in response to MacPeter)
    Thank you for posting your response from Apple. I have been having this same problem. I ran through a couple of iTunes Plus upgrades with no problem. The most recent batch will not upgrade with the same erroor message you received.

    I am glad to hear Appl eknows about this. I just hope they can resolve it quickly.

    Thanks,
    Chris
    iTunes, Windows XP
  • Matt Cooper1 Level 1 Level 1 (55 points)
    Currently Being Moderated
    Jan 13, 2009 8:12 PM (in response to Chris Kimball)
    It sounds like a widespread issue. I've been getting that error for about a week now. I did one very large upgrade on January 7th but many more songs/albums/music videos have been promoted to iTunes Plus since then. I have yet to hear back from Apple Support (only got the standard "The iTunes Store support team has received your message" message so far).

    I suppose keep on trying is all we can do for now.

    Regards,
    Matt
    MacBook Pro, Mac OS X (10.5.6)
  • schmick Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 14, 2009 2:26 AM (in response to Matt Cooper1)
    I am having this problem too. Most of my titles upgraded initially but now have I 12 more with this error. One of these was a video I downloaded while the first upgrade occurred so I wonder whether that has confused itunes.
    Lodged a report with itunes support which they acknowledged 3 days ago but no solution yet.
    imac 24 2.8GB 2GB Ram, Mac OS X (10.5.6)
  • Brant Freer Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jan 14, 2009 3:07 AM (in response to Brant Freer)
    I did get a response from iTunes support. Here is what they said:

    "Apple is currently working toward a resolution for the issue you have reported as we have had reports from other customers experiencing the same difficulty.You will receive an email after the matter has been investigated and further information is available.

    Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible. I will keep you posted!"
    imac intel core duo, Mac OS X (10.5.6)
  • Matt Cooper1 Level 1 Level 1 (55 points)
    Currently Being Moderated
    Jan 14, 2009 8:05 PM (in response to Brant Freer)
    Good news, although I still have not heard back from Apple, I noticed today that my list of upgradable items was smaller than the day before and clicking Buy succeeded! Hopefully this will also start working for the rest of you too, just be patient

    -Matt
    Mac Pro, Mac OS X (10.5.4)
  • schmick Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2009 3:02 AM (in response to Matt Cooper1)
    Same for me! Have upgraded all my titles now. No message from Apple though.
    imac 24 2.8GB 2GB Ram, Mac OS X (10.5.6)

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