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MacBook Pro Freezes During Screen Capture

8452 Views 26 Replies Latest reply: May 17, 2009 9:44 PM by Nee Kun RSS
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ikarus79m Level 1 Level 1 (0 points)
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Oct 20, 2008 9:51 PM
I have noticed a super weird bug with my new MacBook Pro. At least while running the integrated graphics chipset (not yet tried in power mode.)

When I snap a screenshot using ShiftCommand3 (or 4) my computer takes the screen grab, however, then freezes for a minute or two. After that it comes back to life.

Has anyone else experienced this?
MacBook Pro / MacPro, Mac OS X (10.5.5)
  • nhbone11 Calculating status...
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    Nov 6, 2008 2:51 PM (in response to ikarus79m)
    I am having the same problem.
    Macbook Pro, Mac OS X (10.5.5)
  • schrader90 Calculating status...
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    Nov 6, 2008 3:29 PM (in response to ikarus79m)
    Same here... Wierd.
    Macbook Pro (Late '08) , 2.53ghz, 4gb ram, Mac OS X (10.5.5), iphone 3 8gb Black
  • Jef Wellens Calculating status...
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    Nov 18, 2008 4:30 AM (in response to schrader90)
    And the same here too....
    MacBook Pro, Mac OS X (10.5.5)
  • Luke81 Calculating status...
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    Nov 18, 2008 4:50 AM (in response to Jef Wellens)
    as I wrote in another post I've the same problem but only when I use the 9600M GT (no problem when I use the 9400M). And with the same graphic card (9600M GT) I've noticed others laptop freezes during very simple operations (for example, open the folder documents from the dock). Any solution?
    MacBook Pro 15" (Late 2008), Mac OS X (10.5.5)
  • Luke81 Level 1 Level 1 (0 points)
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    Nov 18, 2008 5:57 AM (in response to ikarus79m)
    ok, I've some news. I call Apple and I follow this procedure:
    1) I turn off the laptop and removed everything (usb mouse, battery, power,..)
    2) I press for 5-6 seconds the power botton
    3) I plugged in battery, mouse and the others stuff
    4) I press the power botton and press together these keys: cmd + alt + P + R
    5) I wait to listen two "gong" (the first is from the boot, the second for the new botton)
    6) I released the keys combination
    7) I entered my MacOS System.

    Now, what I noticed is:
    1) when I use the 9400M everything is OK
    2) when I use the 9600M GT it dipends. If I use the battery, the problem with screenshot remains (but now it takes 20-30 second of freezes). If I use the power-line, everything is well also with the 9600M GT. It seems that the problem is with the kind of power (battery or line).
    MacBook Pro 15" (Late 2008), Mac OS X (10.5.5)
  • Gepat Level 1 Level 1 (0 points)
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    Nov 18, 2008 12:39 PM (in response to ikarus79m)
    I have the same problem on mine (2,4Ghz)
    Mac Pro, Macbook Pro, Mac OS X (10.5.4)
  • CINEMAnGUY Calculating status...
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    Dec 21, 2008 9:36 AM (in response to Gepat)
    Is this still an unresolved issue?

    I continue to have the problem on my MacBook Pro even after resetting the PRAM.

    Any other ideas?
    MacBook Pro High End 15" Late '08, Mac OS X (10.5.6)
  • agostini Calculating status...
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    Jan 8, 2009 7:57 PM (in response to CINEMAnGUY)
    I'm having the same problem.
    Unibody MBP 2.53, etc., etc., Mac OS X (10.5.6)
  • thecobes Calculating status...
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    Jan 13, 2009 2:15 PM (in response to agostini)
    This is the strangest thing. I'm glad to know other people are having the same issue. I expected this to be somewhat common because my brother has the same computer as I do and his does it too. I am fairly confident mine stalls no matter which graphics card I'm running.

    Just to clarify what mine does: I type my screen capture shortcut command and it makes the "picture noise" but stalls everything else out. I use hot corners and none are responsive for about a minute and a half. The dock will not magnify or anything else. I assume this is what everyone experiences. I can move the cursor but little else. And even the movement is jumpy. Hopefully Apple will get a fix for this soon. What is the typical procedure for alerting Apple of a bug like this??
    Macbook Pro (Late 2008), Mac OS X (10.5.6)
  • Travis A. Level 6 Level 6 (14,970 points)
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    Jan 13, 2009 2:30 PM (in response to ikarus79m)
    My machine does not do this. There is no delay in responsiveness after a screenshot. I'm running the 9400M currently. Does everyone have all the firmware updates and OS 10.5.6? My machine is totally updated.

    Has anyone tried Repairing Permissions? Not sure that this will accomplish anything, but perhaps strange permissions on the Desktop could cause the screenshot utility to hang. In any case, Repairing Permissions is a pretty standard base-line troubleshooting tool.

    --mAc
    Unibody MBP 2.4Ghz, 2GB, 250GB 7200RPM, Mac OS X (10.5.6), 8GB iPod Touch, Time Capsule, 20" Alu iMac
  • endOfin feXt Calculating status...
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    Jan 13, 2009 3:02 PM (in response to Travis A.)
    Hello.

    That is strange (or maybe not.) I had experienced exactly the same issue only a few week ago. Tried tonight and no issue/freeze whatsoever. I guess one of those Apple updates (or Permission repair) must have sorted it.

    Best
    John
    MBP Unibody 15" 2.53GHz 4Gb RAM/320Gb HDD/512MB VRAM, Mac OS X (10.5.6)
  • SHINFRANK Level 1 Level 1 (0 points)
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    Jan 13, 2009 3:05 PM (in response to ikarus79m)
    If you really need to capture screen shot you can use software alternatively.
    And actuary software are way better than using ShiftCommand3.

    Here is ine of screen shot software I use and it's real good!
    Give it a try.
    http://www.yellowmug.com/snapndrag/
    MacBook Pro (Late 2008) 2.4GHz with 4GB RAM, Mac OS X (10.5.5), Apple Mighty Mouse is rubbish, please don't get one!
  • Travis A. Level 6 Level 6 (14,970 points)
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    Jan 13, 2009 3:08 PM (in response to endOfin feXt)
    Hi John,

    That's good news! I bet it was probably one of the updates that fixed this issue, although it may have been related to permissions. Hard to say. I wonder whether the others who were having this same problem have updated and whether the issue still remains.

    --Travis
    Unibody MBP 2.4Ghz, 2GB, 250GB 7200RPM, Mac OS X (10.5.6), 8GB iPod Touch, Time Capsule, 20" Alu iMac
  • endOfin feXt Level 2 Level 2 (300 points)
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    Jan 13, 2009 3:25 PM (in response to SHINFRANK)
    I agree. There are many screenshot utilities out there: InstantShot! is another (free) and xScope (shareware.) Preview can also be used for this purpose.

    However, The built-in screenshot functionality should still work without the severe latency that some are experiencing.

    Best
    John
    MBP Unibody 15" 2.53GHz 4Gb RAM/320Gb HDD/512MB VRAM, Mac OS X (10.5.6)
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