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Click wheel problem.

1309 Views 4 Replies Latest reply: Jan 27, 2009 11:24 AM by Kavan Sidhu RSS
Zero3778 Calculating status...
Currently Being Moderated
Jan 19, 2009 12:22 PM
My Ipod nano's click wheel got something behind it and needs cleaning badly! Using it became a hassle as it was clearly NOT correct and was evident something was up with it. After trying to use the Apple repair service to see if they could do something about it they e-mailed me telling me that the problem I reported didn't exist! So now after being without it for over a week I'll likely be getting it back after Apple wouldn't acknowledge the problem and it will still likely have the problem.

I avoided any actions myself as even though it was funky and hard to use it was still FUNCTIONAL. Now it seems that I WILL have to try at least something on my own. Being no complete stranger to cleaning electronic components I was thinking of trying to use rubbing alcohol on it. Rubbing alcohol will hopefully dissolve anything back there that shouldn't be and it evaporates quickly leaving nothing behind that could damage it.

Would this be an effective method? Would this potentially have any negative consequences?
Windows XP
  • Jason L Community Hosts Community Hosts (9,250 points)
    Currently Being Moderated
    Jan 19, 2009 4:46 PM (in response to Zero3778)
    Hey Zero3778,

    Cleaning the internal parts of the iPod with rubbing alcohol will void the warranty.

    Try taking the iPod to a Genius at a local Apple store or calling AppleCare. Just let them know you setup repair online and it was sent back but you believe there is a hardware issue.
    http://www.apple.com/retail/geniusbar/
    U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

    -Jason
    MBP 2.4, 4GB ram, Mac OS X (10.5.6), Original iPhone, iPhone 3G, Apple TV, Airport, iMac, iPod Video, Nano, Hi-Fi..
  • Kavan Sidhu Level 2 Level 2 (315 points)
    Currently Being Moderated
    Jan 27, 2009 11:24 AM (in response to Zero3778)
    I know it sounds bad but I got a silver 2gb used nano from ebay. The wheel never worked. So I was about to give up. But the rubbing alcohol worked. It'll take time to dry. But it works now. I even transfered music to it which I wasn't able to do before. If it's under warentee don't mess with it. But for me it worked.

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