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iTunes movie purchases will not play on external display - HDCP auth error

403582 Views 307 Replies Latest reply: Apr 7, 2014 2:59 AM by AndrĂ© SaxMan RSS Branched to a new discussion.
  • Al Baker Calculating status...
    Well It looks like Apple has fixed the issue (at least for me) I can now play Hellboy II on my 23 inch Cinema Display. This is the result of a software update to Quicktime to 7.5.7.

    Gripe and they shall listen. ^_^

    Macbook Pro, Mac OS X (10.5.5), Unibody Pro
  • regor60 Calculating status...
    But you notice that no one from Apple has the courtesy to respond to the concerns expressed in their own hosted discussion board...
  • brendan goosen Calculating status...
    Guys really this is insane. The idea that I am restricted has completely turned me off. Oops there is something hiding in your machine that we didn't tell you about! I will not purchase until this is removed. Please if people want to copy something they will. And policing them is not building the right culture. The very idea of itunes store means that people who pirated music and movies before will probably spend money on the real deal now. Such a huge turn off ... listen up big time! Listen to your customers!
    mac mini, imac
  • trevorluke Calculating status...
    So sorry it this has been covered already. I have a new Samsung 240T monitor that is supposedly DVI/HDCP compliant (after reading this forum this is why I go this monitor). But I am still getting a "non-HDCP monitor" message when I try to play HD content purchased from itunes. So what do people think: Is the problem with the monitor or the MacBook? Does apple say that you should be able to play this HD content if you DVI/HDCP compliant monitor.

    MacBook 13, Mac OS X (10.5.6)
  • MicroMac Calculating status...
    Disclaimer: I'm a pretty low res guy and until a month ago my only television was a years old 27" tube. I watch a lot of stuff directly on my MB Pro. I have an old Mac Mini hooked up to my new 32" LCD, but the graphic processing is pitiful ...I work for a major apple competitor but use apple hardware almost exclusively at home. I don't watch lot of movies and I have only basic cable. So maybe my wants (after all, none of us really need all this gadgetry are more easily satisfied.

    I used to buy a few TC shows from iTunes store. But then I discovered It's free (with limited commercial interruptions) and has some things I used to buy via an iTunes subscription. "Hi-Def" is only 480p but that's more enough for me. The more people that use it, the more advertisers will pay and the more content providers will be be willing to provide content.

    the downsides: (1)its streaming only so you can't download and watch later, e.g. on a plane or when you have only a low bandwidth connection. (2) Limited content

    the upsides: (1) free, (2) you can maintain a queue of subscriptions and be notified whenever a new episode of a subscribed show is available (this is critical because "hot" show episodes are often available only for a limited period of time and in limited numbers)

    So show your concern by taking your business elsewhere, to free services such as Hulu.
    MacBook Pro/Mac Mini/Macbook, Mac OS X (10.5.6)
  • David Bueker1 Calculating status...
    Won't buy (any more) TV shows that won't play on my TV. An HDTV to be exact. I can't tell which is which so that means no more video from iTunes.
    ibook, Mac OS X (10.5.5)
  • banshee_z71 Level 1 Level 1 (0 points)
    Has apple commented on this anywhere? I know they are going DRM free on music. I was going to buy a new macbook pro so I could get 4 gigs of ram and a new mini for a media center, but not now. Guess I'll have to be stuck at 2 gigs in the mbp and get an older mini off ebay. Come on apple your better than this. Don't become windows. Ubuntu keeps looking better
    MacBook Pro, Mac OS X (10.5.6)
  • banshee_z71 Level 1 Level 1 (0 points)
    Ok since I did a lot of searching on why apple would start using HDCP. Turns out that Sony uses this on Blu-ray dvds as an added layer against piracy. If you are watching a movie that uses this your monitor/tv needs to have HDCP to decode it. I know Macs do not yet come with Blu-ray drives, but perhaps this is a necessary evil to get to that point. So I guess we should be angry with the money hungry movie industry. They seem to remind me of the RIAA.

    <Edited by Moderator>
    MacBook Pro, Mac OS X (10.5.6)
  • 3mentina Calculating status...
    Since I buy an iTunes movie to my mac mini, does my non Apple display show it througn DVI?
    Mac Mini, Mac OS X (10.5.6)
  • StephenZcat Level 3 Level 3 (710 points)
    I'm not able to watch HD content on my 23-cinema display using a Mac Pro. This is my only monitor for the computer, and yet it isn't authorized to play.

    I just subscribed to the Lost episodes. When I subscribed, both SD & HD context was placed into my downloads folder. I paused all the SD content, let the HD content download. When I try to play the HD content I get the not authorized message or just a grey screen. If I download the SD copy of the show, the two shows get merged into an SD-HD show. Then the show will play... in SD.
    Mac Pro 2 x 2.66 GHz Dual-Core Intel Xeon, Mac OS X (10.5.6), 5gb 667 MHz DDR2 FB-DIMM
  • Gadget Level 1 Level 1 (25 points)
    ...which is exactly as it was intended to be. HD content can only be viewed on an HDCP compliant system (player and receiver), and the only one Apple has right now is a new Macbook/MacBook Pro coupled with the new 24" LED Cinema Display.
    2.8 GHz Mac Pro, 2.4GHz MacBook Pro (late 2008), Mac OS X (10.5)
  • StephenZcat Level 3 Level 3 (710 points)
    Correction to my last post... I can't watch the HD-SD content. I'm getting a grey screen when I play.

    This can't be the way it's supposed to work. I should be able to watch shows & movies that I purchase off iTunes on my Apple Cinema Display.
    Mac Pro 2 x 2.66 GHz Dual-Core Intel Xeon, Mac OS X (10.5.1), 5gb 667 MHz DDR2 FB-DIMM
  • Gadget Level 1 Level 1 (25 points)
    Using Finder, go directly to the SD version of the show you're trying to watch and try to play that (double-click on it). My bet is that it plays. Try the same thing with the HD version and you'll get the grey screen.
    2.8 GHz Mac Pro, 2.4 GHz MacBook Pro (both late 2008), Mac OS X (10.5)
  • StephenZcat Level 3 Level 3 (710 points)
    Yes you are correct. Although I can't choose the SD version in iTunes.

    Another funny thing... all my movies and TV shows are now grey when using QuickPreview. Even ones I downloaded 2 years ago. I have to open the file in Quicktime in order to see it.

    So now I am forced to download two versions... SD & HD. But I can't watch the HD content because I don't have the correct model of display. I didn't say the secret password. Even though the display is an Apple product, and technically is able to play the content, it's not authorized. FUBAR.

    Interesting article that came out today:

    Scary how close Apple is to becoming what it's 1984 TV ad compared other companies to.
    Mac Pro 2 x 2.66 GHz Dual-Core Intel Xeon, Mac OS X (10.5.6), 5gb 667 MHz DDR2 FB-DIMM
  • StephenZcat Level 3 Level 3 (710 points)
    My content has become unwatchable due to the implementation of HDCP and DPCP.

    I do not have a laptop.

    I have a desktop.

    Just purchased a season of Lost.

    It will not play on my DVI connected display.
    Mac Pro 2 x 2.66 GHz Dual-Core Intel Xeon, Mac OS X (10.5.6), 5gb 667 MHz DDR2 FB-DIMM
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