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Post 2.2.1 upgrade iPhone / iTunes sync crashes iTunes

58421 Views 264 Replies Latest reply: Jul 12, 2009 4:18 AM by IJustWantItToWork RSS
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Alex Neil Level 2 Level 2 (155 points)
Currently Being Moderated
Jan 29, 2009 2:10 PM
I upgraded my 3G iPhone to v2.2.1 today after taking a backup.

Following an incident free upgrade - sync'ing the iPhone produces a crash in iTunes during the application sync section.

Has anyone else experienced this problem?

iMac 2.8G, PowerMac G5, Graphite Clamshell, MacBook Pro, MacBook Air, iPhone, Mac OS X (10.5), Windoze.....
  • Monty1945 Level 3 Level 3 (690 points)

    Nope - no crashes, and everything is Ok, as well. Try shutting the iPhone completely off, by holding the top button down until you see it flash off, wait a minute and turn it back on.

    The only other recourse is a Reset from iTunes.

    20" iMac 2.33, iPhone 3G, Air, WhiteBook 2.16Mac, Mini, Mac Pro Quad, AEBS N, Mac OS X (10.5.6), 17" iMac PPC, 17" iMac Intel, Powerbook 12" 867, G-4 Tower, iMac Flat Panel, mor
  • Alan45 Calculating status...
    I had to do a FULL reset on my phone as the upgrade messed up the itunes on my phone. Seems fine now.
    Dell 9400, Windows XP
  • Scott Andress1 Calculating status...
    Yes, I'm experiencing the same, super-frustrating problem. I installed 2.2.1 yesterday on my 3G and it was fine until today. Tried to manage some songs and install an app. Songs on iPhone became corrupt and now can't sync apps or load music on iPhone without iTunes crashing. And this still happens post iPhone restore and iTunes re-install. Now stuck with an iPhone where basic built-in functions work, but nothing else can be loaded...!
    PM G5 + iPhone 3G, Mac OS X (10.5.6)
  • Scott Andress1 Level 1 Level 1 (5 points)
    Thanks for kicking this off Alex! Some further details on my 2+ hours of trial and error, trying unsuccessfully to solve this problem.

    My issue seemed to be triggered by attempting to delete some songs on my iPhone. Delete seemed to be progressing until iTunes hung (spinning beach ball) and finally crashed/quit. "Submit error report to Apple" dialog appeared and I have been submitting them pretty much each time it happens. Looking at iPhone, songs in question appeared to still be there, but interestingly album art was replaced by completely unrelated podcast album art. Song track times listed correctly, but when played it just skipped through each track in a second. So some corruption occurred at some point that might have triggered all this. After restoring, no apps will fully sync (if you select just one app, it will appear to install until nearly done, then iTunes crashes). No music will copy without triggering a crash. Interestingly, personal data (contacts, texts, etc) for built-in apps restored fine.

    I believe the only thing I installed on my G5 between yesterday (when all seemed well) and today was iLife Media Browser Update.

    Let's hope we see 2.2.2 very, very soon. I want my iPhone back!
  • Michael Goldrosen Level 1 Level 1 (15 points)
    I also have this problem and wish I had found these as I also did a full restore but still can't sync any applications or photos ets.
  • Michael Goldrosen Level 1 Level 1 (15 points)
    More followup, Tech support had me do all kinds of things with the syn server settings but to no avail. Also reinstalled Itunes and still crashes. Itunes syncs fine with my Apple TV. With Iphone now each time I sync it manages to load one application before crashing. So I am up to like 4 apps out of 20 an not songs or music....
    Imac G5, Mac OS X (10.5.6)
  • Michael Goldrosen Level 1 Level 1 (15 points)
    So I tried hooking up my old 1st gen iphone which has 2.0 on it and it also crashed! Not sure what that tells us? Did the 2.2.1 process somehow cause something to go wrong with itunes that now makes it always crash? Something in our settings file? Very very very frustrating.
  • Bluesman2077 Calculating status...
    I am having the same problems with not just my Iphone, but now my 160GB Ipod. I downloaded the new software, and everything seemed fine. I went to rent a movie in the Itunes store. When I tried to synch the movie to my Iphone, I received numerous error messages before finally being told that a movie can not be synched with this Ipod. I then tried to synch it on my 160GB and received the same message, and also received 100 additional errors. I had just synched it prior to downloading the Iphone update with no problems. I logged off, shut down, all to no avail. Something is seriously wrong.
  • K Rick Schultz Level 1 Level 1 (5 points)
    Same issue with both an original iPhone and iPhone 3G. Updated the 3G to 2.2.1. First sync failed when it tried to install an app. Deleted apps and it made it past app install only to fail when it went to next part of the sync. Later trying to connect old iPhone (2.2) wouldn't sync. Glad to see I'm not alone...
    iMac G5, iPhone 3G 2.2.1, iPhone 2.2, Mac OS X (10.5.6)
  • Michael Goldrosen Level 1 Level 1 (15 points)
    definitely not alone. i have been able to download some key apps directly via the phone and that works fine, but none of my music or pics. Not sure how itunes is managing to get messed up by this.... lets hope someone out their comes up with something
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