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58163 Views 264 Replies Latest reply: Jul 12, 2009 4:18 AM by IJustWantItToWork
Currently Being ModeratedFeb 5, 2009 1:00 PM (in response to bilbo_baggins)Or who never bother to sync, let alone update their phone, or never put music on the phone, or simply never post in forums period. Not hundreds, not thousands, but hundreds of thousands of people fall into this category.
Apple is sending email to people who have never even posted here alerting them to the problem, and to the fact that they have taken steps on their end to fix this without a new software update.
One has to ask how much DRM must be embedded in the Mac OS where flipping a bit in an remote Apple server can cause or prevent the Mac on your desktop top from crashing. Absolutely frightening..
Currently Being ModeratedFeb 5, 2009 2:15 PM (in response to icebike)You're exaggerating a bit. Your Mac did not crash. An application crashed. And Apple didn't fix it by flipping a bit on a server. The fix required completely de-authorizing and re-authorizing your computer. This probably just flushed out whatever bad mojo iTunes had gotten from their servers. I agree that DRM stinks, but let's not get hysterical.
Currently Being ModeratedFeb 5, 2009 2:12 PM (in response to Alex Neil)Still no joy for me. Let me ask others who have done this...
After I do the deauth/reauth I've done a sync without syncing protected AAC music - which works fine. Then I select a playlist that has some protected AAC music and iTune crashed shortly into that sync. For the ones that had this work - have you synched all music immediately?
Message was edited by: NestofcDell, Windows XP Pro
Currently Being ModeratedFeb 5, 2009 2:20 PM (in response to Nestofc)Yes. I synced everything afterwards in one step and it worked fine.
However, the first time I tried deauthorizing/reauthorizing I didn't purchase any new items first and when I synced it failed. The next time I tried, I deauthorized/reauthroized, then purchased a free app from the iTunes store on my Mac. Then I connected the iPhone and selected all the content I wanted and hit sync and it worked fine. Make sure you are adding a free app from the iTunes store before syncing and make sure the iPhone is not connected during the deauthorization/reauthorization process. Good luck.Mac Pro 2 x 3 GHz Dual-Core Intel Xeon, Mac OS X (10.5.6)
Currently Being ModeratedFeb 5, 2009 2:21 PM (in response to Charlie Pizer)Windows machine here, but my is crashing completely because of this iTunes crash. Can't even Ctrl-Alt-Del to stop the process. Have to turn power off.Dell, Windows XP Pro
Currently Being ModeratedFeb 5, 2009 2:22 PM (in response to Charlie Pizer)Point One: I don't have a mac.
Point Two: You say I'm exaggerating, but then you say:
"This probably just flushed out whatever bad mojo iTunes had gotten from their servers."
So in the end, we agree.
Why does a sync need to talk to Apple's servers?.
Currently Being ModeratedFeb 5, 2009 2:28 PM (in response to icebike)Point One: I'm sorry to hear that, but my point stands.
Point Two: Disconnect your computer from the net and then sync your iPhone. Does it sync? It does for me, so I'm guessing a server connection is not required for syncing.
Currently Being ModeratedFeb 5, 2009 3:21 PM (in response to jeff_mccord)Someone reported a problem with a system-wide crash and vertical stripes covering the entire screen (won't bother to look for the message to reply to him individually :-)) when syncing an ipod classic. I had the same problem. The deauthorize-reauthorize-buy something drill also works for us!imac G5, Mac OS X (10.5.6)
Currently Being ModeratedFeb 5, 2009 5:48 PM (in response to Alex Neil)Same problems, after the 2.2.1 upgrade I'm no longer able to carry out a sync. It starts, then crashes.....anywat to go back to previous version 2.x?PC-WINXP, Windows XP Pro
Currently Being ModeratedFeb 5, 2009 5:52 PM (in response to kwesley)Oh, come on, at least read the the thread before you rush to go back level..
Currently Being ModeratedFeb 5, 2009 9:21 PM (in response to jeff_mccord)I've tried all of the steps listed, as well as multiple deauth/reauth.
Itunes won't even recognize my iPhone right now, and my phone is displaying a Itunes icon with a USB cable arrowing to it. I can't reset it, or do anything since Itunes won't see it.
Someone please help!HP a430n, Windows XP
Currently Being ModeratedFeb 5, 2009 9:33 PM (in response to scsully15)Yours sounds like a totally different problem than the subject of this thread.
First, disconnect the phone and reboot. You might have something as simple as a usb driver crash.
If that does not help, go to control panel and uninstall all APPLE software. Reboot again. Download and install latest Itunes.
Wouldn't hurt to disconnect any HP USB printers.
Then plug phone in again..
Currently Being ModeratedFeb 6, 2009 4:57 AM (in response to Alex Neil)I'm an iPod touch user but I post here since this is the biggest relevant thread around. It is quite annoying as I've done everything that I could but the problem still lives on.
- ran software update twice
- reinstalled itunes twice
- restored touch firmware three times
- and de- reauthorised and 'purchased' free apps god knows how many times
Right now I've got an ipod with 1/6th of my library, no apps and an iTunes library with a dozen of free apps that I'll possibly never use.
It's been a full week and it just seems there is no solution here. Can't even contact Apple support relevant to this issue other than by phone which is also impossible since mine gave up ghost earlier this week and am waiting for replacement. What should I do?MacBook Pro 15.4" 2.16GHz, Mac OS X (10.5.6)
Currently Being ModeratedFeb 6, 2009 10:59 AM (in response to Alex Neil)Seems I'm back in business. Tried to be more methodical today.
Started off with the deauth/reauth and "purchased" a free app (I now have 11 extra free apps because of this problem!) and checked a single existing playlist that was causing crashes - it had several of each MP3, "Purchased AAC", "Protected AAC" and plain AAC files. Crashed was repeated.
Did the deauth/reauth and purchased a free app again. Took everything off the playlist except MP3s and, as I knew already, sync worked fine.
Next, I added one "Purchased AAC" file (iTunes Plus) to the playlist. Sync worked. Then I added some more Purchased AAC files to make sure - sync worked.
Then I added one "Protected AAC" file (DRM'd iTunes) to the playlist. Sync worked. Then added some more Protected AAC files. Sync worked.
Finally I added a plain AAC file to the playlist. Sync worked. Added more plain AAC files. Sync worked.
So it appears that I am back in business. Not too confident that it will stay this way as there seems there was no particular reason why it works now vs. before. After I built it up, the playlist is the same one that caused crashes before, the only difference is I added the various types (kinds) of audio files one at a time. I can't imagine that made a difference, but maybe?Dell, Windows XP Pro
Currently Being ModeratedFeb 6, 2009 3:55 PM (in response to icebike)Oh great, I got my Ipod fixed; now it's my apple TV not syncing at all... it worked just fine until I did the deauth-reauth thing.
Have I missed anything?imac G5, Mac OS X (10.5.6)