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iTunes will not recognize iPod

2960 Views 5 Replies Latest reply: Feb 9, 2009 3:22 PM by ipoder3333 RSS
Joe B. Calculating status...
Currently Being Moderated
Feb 1, 2009 9:49 AM
So I have the old 20Gb clickwheel iPod (believe this is the 4th gen?, last one before the photo came out). A few weeks back I had some issues w/ the exclamation folder and restored my iPod in iTunes. Now when I connect my iPod to my Windows XP PC via USB (my only option, no firewire connector on PC) the computer recognizes the iPod and launches iTunes however the iPod never shows up in iTunes nor does it begins synching. The iPod reads "Do not dissconnect" and charges but never does anything other than that. The iPod shows in My Computer also so it is being recognized.

I have followed the support tips for putiing into disk mode and trying w/ no success either. Is there any help out here? Is there a way to try to restore the iPod again outside of iTunes since I can't seem to get to the screen that manges the iPod in iTunes to do so?

Thanks
Dell D600, Windows XP
  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    Feb 1, 2009 12:25 PM (in response to Joe B.)
    If you have not shut down (powered OFF) and restarted your computer, try that first.

    You can also try try changing the +drive letter+ of the iPod following the instructions in this article.

    http://support.apple.com/kb/TS1493
    Various including Intel iMac, Power Mac G5, Pismo w/G4, Power Mac 8100 w/G3, Mac OS X (10.5.6), also Mac OS X 10.4.11, Mac OS X 10.3.9, and Mac OS 9.x
  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    Feb 2, 2009 11:59 AM (in response to Joe B.)
    The standalone iPod updater program is either for the iPod shuffle or it is an old program from before iTunes had the functionality. Depending on which version you downloaded, it may or may not support a 4th gen iPod.

    My wife's iPod is recognized by iTunes on my computer so it is not the program or my USB connection.


    Have you tried connecting your iPod to her computer, if you use different computers?

    Try putting the iPod into Disk Mode first

    http://support.apple.com/kb/HT1363

    then connecting it to the computer. See if iTunes now recognizes the iPod. If so, use the Restore button to erase the iPod and initialize the iPod's software. Note: If you use Restore on a 4th gen iPod with a USB connection, it will ask you to connect it to a power adapter as the last step in the Restore process. Therefore, you need to have the white square power adapter that came with those iPods (or something equivalent).
    Various including Intel iMac, Power Mac G5, Pismo w/G4, Power Mac 8100 w/G3, Mac OS X (10.5.6), also Mac OS X 10.4.11, Mac OS X 10.3.9, and Mac OS 9.x
  • hmacross Level 3 Level 3 (780 points)
    Currently Being Moderated
    Feb 4, 2009 10:30 PM (in response to Joe B.)
    Typically when this happens - opens itunes, stays on Do Not Disconnect,you need to change the drive letter. The instructions for that are provided earlier in this thread.
    PC, Windows XP
  • ipoder3333 Calculating status...
    Currently Being Moderated
    Feb 9, 2009 3:22 PM (in response to Joe B.)
    Hey Joe,
    I myself had a similar if not the same problem a while back. Now im on to a new one, and was trying to find solution, but noticed this and thought maybe i could help. I would connect my old 4th gen click wheel, and then it would say "do not disconnect" for a period of 2 - 5 min. and appear in my computer but not in itunes, and then eject itself and only charge. WHile experimenting for a few minutes when i first connected in My computer until it ejected, then reconnecting, I finaly fixed it by changing the FAT to FAT 32. For some reason that completely fixed it.
    pc

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