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Worm_Buffet

Q: Returning new in-ear headphones, which serial number for online service?

The right earbud on my in-ear headphones with remote and mic stopped working, so I need to replace them.

I had been using them with my iPhone 3G, but when entering its serial number, these particular headphones are not listed among accessories to replace.

How can I get around this? As far as I can tell, the headphones themselves do not have a serial number.

Macbook, Mac OS X (10.5.6)

Posted on Feb 11, 2009 12:41 AM

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Q: Returning new in-ear headphones, which serial number for online service?

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  • by DRAGONGUY83,Helpful

    DRAGONGUY83 DRAGONGUY83 Feb 11, 2009 6:56 AM in response to Worm_Buffet
    Level 1 (10 points)
    Feb 11, 2009 6:56 AM in response to Worm_Buffet
    HI, I had to deal with it myself. you have to call apple and link it to an ipod or iphone. you have to be carefull that they send you the new in ear set and not the old like what happened to me. I am currently waiting on the correct pair. good luck
  • by Worm_Buffet,

    Worm_Buffet Worm_Buffet Feb 11, 2009 7:21 AM in response to DRAGONGUY83
    Level 1 (0 points)
    Feb 11, 2009 7:21 AM in response to DRAGONGUY83
    So I just specify that it's the new in-ear headphones in the support request?

    How did you get around the issue that the amount they would charge you in case you don't return the defective product would be far too low, as it would be the amount for the old headphones?
    I'm sure Apple aren't too happy about that?
  • by DRAGONGUY83,Helpful

    DRAGONGUY83 DRAGONGUY83 Feb 11, 2009 7:27 AM in response to Worm_Buffet
    Level 1 (10 points)
    Feb 11, 2009 7:27 AM in response to Worm_Buffet
    Yeah make sure that they send the right ones. Im waiting on mine now and i have a feeling that they might send the wrong one again. About the prices. i guess that is the price they think is fair for broken set. Ill post back if i get the wrong ones. they should be here in an hour but i have to leave for work soon.
  • by Worm_Buffet,

    Worm_Buffet Worm_Buffet Feb 16, 2009 5:38 AM in response to DRAGONGUY83
    Level 1 (0 points)
    Feb 16, 2009 5:38 AM in response to DRAGONGUY83
    Any updates? Did it work out?

    I will try to return my headphones soon, and it would very much be a hassle if they sent the wrong ones as the replacement.
  • by Corporalclegg24,

    Corporalclegg24 Corporalclegg24 Feb 25, 2009 11:07 PM in response to Worm_Buffet
    Level 1 (29 points)
    Feb 25, 2009 11:07 PM in response to Worm_Buffet
    Bump....

    Same problem. Went to apple store, employee said that because I bought them online I have to use the online service to repair. No form for the new in-ear headphones. Gotta call someone? Update?
  • by Worm_Buffet,

    Worm_Buffet Worm_Buffet Feb 26, 2009 2:06 AM in response to Corporalclegg24
    Level 1 (0 points)
    Feb 26, 2009 2:06 AM in response to Corporalclegg24
    I ended up going to the only Apple store here in Zurich, Switzerland to avoid the hassle of the online repair. They gave me new headphones immediately after confirming that they were broken.
  • by Ian Wish,

    Ian Wish Ian Wish Mar 11, 2009 9:47 AM in response to Worm_Buffet
    Level 1 (0 points)
    Mar 11, 2009 9:47 AM in response to Worm_Buffet
    I also bought mine online just after release. I just went down the the Apple Store here in Vancouver and I was the first to return a set... they didn't even have any in stock in the store.

    They used my iPhone serial to do the paperwork then set them off. Took 5 days but I eventually got a new pair.

    FYI - 2 weeks in and the left phone just stopped working... 4 weeks of use and 2 sets of phones?? I'm getting a refund.
  • by Meconio,

    Meconio Meconio Apr 11, 2009 2:00 AM in response to Ian Wish
    Level 1 (0 points)
    Apr 11, 2009 2:00 AM in response to Ian Wish
    so im having troubles with my earphones and mic they are not working and they are only two months old, i've been trying to look up the serial number without any luck, since i bought my ipod almost a year ago i cant use that serial number cause i have lost my phone support for that, any suggestion? ohh i bouthg them online.