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MacBook Pro Freezes During Screen Capture

8451 Views 26 Replies Latest reply: May 17, 2009 9:44 PM by Nee Kun RSS
  • Network 23 Level 6 Level 6 (11,500 points)
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    Feb 1, 2009 8:21 PM (in response to endOfin feXt)
    endOfin feXt wrote:
    I agree. There are many screenshot utilities out there: InstantShot! is another (free) and xScope (shareware.) Preview can also be used for this purpose.


    It will be interesting to see which utilities slow down and which don't. Some probably will slow down since a lot of utilities, especially the free ones, hook into the same command line screen shot utility that OS X and Grab do.
    Mac Pro, MacBook Pro, Mac OS X (10.5.6), PowerBook G4 15" Al, PowerBook G3 FireWire, PowerCenter Pro, PowerBook 160
  • Nathan005 Level 1 Level 1 (20 points)
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    Feb 2, 2009 12:12 PM (in response to endOfin feXt)
    I also have this same issue with both processors.

    Also xScope, to my knowledge, does not do screenshots - it is a measurement tool for developers.
    (I own it and have never used it to take screenshots, can't find an option to do so)

    also a little known feature about the built in screenshot utility is that
    *if you push: cmdshift4*
    *and then: spacebar*
    you can click on any window or "layer" and *just take a picture of that layer*, including drop shadows and transparency. (try on quick look, icons, app windows, and some overlay elements in leapord)
    MacBook Pro (15" unibody), Mac OS X (10.5.6)
  • MyMac8MyPC Level 4 Level 4 (1,440 points)
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    Feb 2, 2009 2:47 PM (in response to Nathan005)
    {quote:title=CINEMAnGUY wrote:}I continue to have the problem on my MacBook Pro even after resetting the PRAM.

    Any other ideas?{quote}
    Resetting the PRAM isn't going to help you with this issue. Google "inquirer macbook pro" and learn why everyone is having such freezing issues +(kind of funny to use that term considering that many of them are also overheating)+. Many computers using the Nvidia video chip +(including many non-Apple computers)+ are having a lot of issues because Nvidia used bad "bump material". The chips are not bad, it is the way that they were attached to the motherboard. Contact your local Apple store for an exchange. Just make sure the replacement MBP was recently manufactured. I would call them ahead of time just to be sure
    ☑ Macbook Pro Unibody/4 G Ram 7.2K RPM HD  32G iPod Touch 2G , Mac OS X (10.5.6)
  • jbischke Level 1 Level 1 (0 points)
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    Feb 17, 2009 2:02 PM (in response to MyMac8MyPC)
    Having this problem as well. Bummer to hear that I might need to exchange my Mac to get this fixed. Any other things to try before going to that fairly drastic step?
    MacBook Pro, Mac OS X (10.5.6)
  • NinerRider Level 1 Level 1 (0 points)
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    Feb 17, 2009 2:28 PM (in response to ikarus79m)
    I had the same issue, repairing permission fixed it.
    MacBook Pro, Mac OS X (10.5.5)
  • endOfin feXt Calculating status...
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    Feb 17, 2009 4:39 PM (in response to Nathan005)
    Nathan005 wrote:
    Also xScope, to my knowledge, does not do screenshots - it is a measurement tool for developers.


    I'm a developer (web/Flash) and I can assure you that the latest xScope can take screenshots (through use of the 'Frames' tool) as well as measurements.

    Best
    John
    MBP Unibody 15" 2.53GHz 4Gb RAM/320Gb HDD/512MB VRAM, Mac OS X (10.5.6)
  • Nathan005 Level 1 Level 1 (20 points)
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    Feb 17, 2009 7:32 PM (in response to endOfin feXt)
    Ah... Thats where it is... I see that it does, Thank You.

    Can I ask how using this for ScreenShots fits in your workflow?
    I am also a web developer, I use xScope for measuring to get my css right, and for knowing page size in different browsers, and sometimes alignment, never for screen grabs... yet.
    MacBook Pro, Mac OS X (10.5.6)
  • endOfin feXt Level 2 Level 2 (300 points)
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    Feb 18, 2009 4:04 AM (in response to Nathan005)
    Nathan005 wrote:
    Can I ask how using this for ScreenShots fits in your workflow?
    I am also a web developer, I use xScope for measuring to get my css right, and for knowing page size in different browsers, and sometimes alignment, never for screen grabs... yet.


    Ha! Now I only said that it was there - not that I actually used it!
    For screen capture I just use the usual key combos/Preview and occasionally the very handy ScreenGrab Firefox add-on for web pages.

    I've only ever used xScope for the same reasons you do - measuring and alignment in web development; occasionally Flash/DTP and graphic design work too. The screengrab feature feels a little gimmicky, that's not to say I wont eventually find some use for it.

    If you manage to streamline your workflow with it, be sure and let me know!

    Best
    John
    MBP Unibody 15" 2.53GHz 4Gb RAM/320Gb HDD/512MB VRAM, Mac OS X (10.5.6)
  • Nee Kun Calculating status...
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    Apr 28, 2009 10:51 AM (in response to Luke81)
    I am experiencing the same issue as well. I will be calling Apple Care and see what's their response.

    So far has anyone got an official reply from Apple Care for solving the issue?
    Macbook Pro (Late 2008), Mac OS X (10.5.6), 4GB RAM 250GB HD @ 7200RPM
  • Montag451 Calculating status...
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    May 8, 2009 10:57 AM (in response to Nee Kun)
    I just tested this, repaired permissions, and still had the same issue very consistently. Under the 9400 card, I can screen grab (I've been using full screen, CMD + SHIFT + 3) without any issues either plugged in or battery power. If I switch to the 9600 card running from battery, screen grabs cause the computer to become unresponsive and the mouse to move in a choppy way, similar to experiences I've had where the system hogs the CPU. However, I can't see any of my menu meters changing because nothing seems to get updated. Once I plug in again, everything I had done with my mouse gets interpreted -- windows flying all over the place, etc. -- and the screen capture gets dumped to the Desktop. My CPU meter shows a slight bump in CPU usage from when I plugged in, but that's all.
    15" Unibody Macbook Pro (Late 2008); 8 GB iPhone (1st gen), Mac OS X (10.5.6)
  • Nee Kun Level 1 Level 1 (75 points)
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    May 12, 2009 7:54 PM (in response to Nee Kun)
    Called AppleCare again and they informed that they ARE NOT aware of any NVdia 9600 issue at all, this is really disappointing.

    As expected, they requested me to run the hardware test for at least 12 hours and see if there is any reported errors. From there, further troubleshooting shall proceed.
    Macbook Pro (Late 2008), Mac OS X (10.5.6), 4GB RAM 250GB HD @ 7200RPM
  • Nee Kun Level 1 Level 1 (75 points)
    Currently Being Moderated
    May 17, 2009 9:44 PM (in response to Nee Kun)
    Got feedback from AppleCare and they acknowledged the issue. A firmware update is being developed and will be released once it is ready.

    I'll keep everyone posted once the firmware is available.
    Macbook Pro (Late 2008), Mac OS X (10.5.7), 4GB RAM 250GB HD @ 7200RPM
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