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IPOD Mini and Itunes freezes?

4279 Views 152 Replies Latest reply: Oct 19, 2005 11:52 AM by Stephen Lee2 RSS
  • Antony Porcino Calculating status...
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    Apr 29, 2005 9:40 AM (in response to Mitch Moyer2)
    Add me to the list too. OS X.3.9, latest ipod updates, original gold ipod mini.

    I was happy with my mix on my ipod so I disabled updates last Sept/Oct... (was working fine until then.) I'm on the road with just the firewire connector (nothing else plugged in to my powerbook, never used anything but firewire connector) just got a new CD and wanted to add it. Death!
    I've cleaned the ipod, tried reinstalled iTunes 4.5 as well as the current 4.7.1, I've tried restoring the original ipod software as well as using the current ipod software. Repeatedly running permissions, just in case. No matter what, it always freezes. HOWEVER, interestingly, it also freezes when I try to add music directly to the ipod without having iTunes running, so I'm starting to suspect the problem might be elsewhere (a firmware/hardware/OS X.3.x/program conflict problem). I don't know how to troubleshoot that, however.

    I'm curious to find out if the problem disappears with Tiger...
    Worst part is, my iPod's now empty.
    Antony
  • John Harkins Level 1 Level 1 (85 points)
    Currently Being Moderated
    Apr 29, 2005 10:52 AM (in response to Mitch Moyer2)
    Hi All,

    Someone with the freeze during transfer over firewire issue should try the following experiment and report back:

    1. Set iTunes to manual update mode and quit iTunes.
    2. Start disk utility on your mac.
    3. Connect your iPod via firewire and quit iTunes if it auto starts.
    4. In disk utility, erase the iPod.
    5. Quit disk utility.
    6. Start iTunes and DON'T restore/update iPod if it pops up and recommends that.
    7. After clicking past restore screen, when iTunes comes up, drag some large playlists onto the iPod icon in iTunes and see if the stall occurs.
    8. Come back and let us know what happened. You'll have to eventually restore/update the iPod and re-transfer the music (this procedure won't fix the problem even if the transfers worked without incident - the problem will most likely return when the iPod OS is restored) to use it as a player but this will help determine if the problem is with the iPod OS.

    This removes the iPod OS and the iPod will essentially be just an external firewire drive until you reapply the updates/restore iPod OS.

    Thanks.
  • Antony Porcino Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 2, 2005 9:58 AM (in response to John Harkins)
    Okay, I've gone through all that, and I'm at number 8...
    For me, the stall still occurs with transfers from iTunes, but also occurs with transfers directly from the finder to the iPod. (but oddly, iSync worked.)

    I also ran Activity Monitor to see if I could learn anything there. What I noticed: there is always a kernel_task in user root with 38 or 39 threads that get stuck at 0 CPU activity when the Finder hangs, and once when iTunes hung it was 96% CPU activity. Most of the time, even when iTunes hung, it was at 0%. Don't know if it means anything....

    Does that help?
  • John Harkins Level 1 Level 1 (85 points)
    Currently Being Moderated
    May 2, 2005 10:22 PM (in response to Antony Porcino)
    Thanks Antony - yes that helps. When I removed the iPod OS from my mini, I was able to successfully transfer music to it from iTunes without the stall. But after putting the iPod OS back via an update, the stall returned.

    What your experience tells me is that I may have just got lucky when I transferred without freezing after erasing the iPod. So it's probably not an issue with the iPod OS. Now I wonder if this might be a issue caused by an application conflict - two apps trying to do something with the iPod at the same time - maybe a mutex issue?

    Thanks for the feedback. Hopefully we'll figure out what's up soon.
  • Corey Teague Calculating status...
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    May 3, 2005 10:13 AM (in response to Mitch Moyer2)
    When I connect my Ipod it tries to boot Itunes and then immediately crashes. Therefore I can no longer put any more songs or do anything but charge now. HELP
  • Rochelle Clark Calculating status...
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    May 3, 2005 8:18 PM (in response to Corey Teague)
    Corey, I also have iTunes crash when I plug my iPod mini dock into my powerbook. The mini is now empty, don't know how that happened and I can't launch iTunes when it is plugged into computer. Maybe we have a different problem, since it's not a freeze, rather it's a crash of iTunes. It did this before and after Tiger.
  • Antony Porcino Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 6, 2005 10:50 AM (in response to John Harkins)
    Just on a whim, after restoring the iPod OS (and going to latest OS), I dug out the USB cord - I was using firewire because when I'm on the road I need the firewire cord for my backup hard drive... anyway, of course it synced without a hitch! Which tells us nothing, but at least I can use my iPod again. I will still be willing to test out solutions, because I'd like the firewire back.

    I say tells us nothing because different people have resolved this problem by either switching to firewire, or switching from. I think we would have to ask everyone for their OS, iTunes, and iPod OS versions when they got it to work to determine whether it's a driver/compatibility issue with the USB/firewire cord. Not going to happen but: mine was: OS X.3.9; 4.7.1;1.3. And it worked (synced and powered up) using USB 1 on my 500 MHz TiBook.

    I just had an odd thought - after erasing the iPod, what shows up when you turn it on? I wonder if mine didn't erase properly: it still had all the menu items, they were just empty.
  • Joan_Carles Tasies Calculating status...
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    May 22, 2005 5:30 AM (in response to Mitch Moyer2)
    I also had the same problem, I even upgraded to Tiger before I planned (I was still testing it in other machines) trying to fix it without any luck.
    After detaching the iSight of the second firewire port everything worked properly... some others had a similar problem due to the lack of speed of the USB1.1 hub (fixed using a USB2 powered hub) A petty the issue isn't well documented, I do hope they fix that soon (or tell the users about the limitations of the product)
  • ski teacher Calculating status...
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    May 25, 2005 3:34 PM (in response to Oren Leblang)
    this is really pi##ing me off!
    I am using windows and it all goes well then one song freezes everything sometimes so hard the pod wipes and pc gives the big blue screen.

    does work better if virus scan is disabled.
    I use to use music match and no probs. think this i-tunes is too compicated with too many updates.

    please help somebody
  • Susan M Taylor Calculating status...
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    May 26, 2005 10:44 AM (in response to ski teacher)
    Hi I have itunes on my new Toshiba Laptop sometimes it works fine, at other times I open up itunes and click on a track to play. The whole system freezes; no music, no anything! The Hard drive/processsor goes mad; blinking lights etc and NOTHING will make itunes close again! Have you had this problem too and is there a solution?
  • Michael Ker Calculating status...
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    May 28, 2005 8:42 PM (in response to Joan_Carles Tasies)
    Just another to add to this incredible list. I have only just found this thread, and believe me, I have been looking for answers. I have little to add in terms of what happens, I have experienced several moment of Deja-vu reading the messages. I have a click wheel 20 GB iPod, which is full to overflowing and updated every day. NO Problem. Then My daughter decides to get a 4GB Mini. in shocking pink. After a bit of a struggle it was fine and updated soon after with no problems. We only put one playlist on ...about thirty songs and the first update may well have been 2 or three songs. Then I updated iTunes from 4.71 to 4.8 and the next attempt to update a few more songs failed. Back to the shop new iPod erase phone Apple UK put in disc mode blah blah blah. Restoring BTW, on my G3 is a matter of waiting 30-65 minutes after which time a message arrives: "An unknown error has occurred" . I have re installed iTunes 4.7.1 from the CD which came with the iPod

    My son has a Powerbook with Tiger and we used this to restore the iPod. We used the latest and the 1 previous iPod updates. Either way The iPod worked fine on the power book but reverted to the usual old tricks with the G3.

    One of the many people I spoke to at Apple suggested it was time for a computer upgrade, and while in retrospect I suspect this might be the best suggestion so far .........
    LOOK HERE APPLE I bought an iPod, A Firewire cable a Mains charger (well I would have had to if I had not had one with the 20GB. I've spent God knows how much on phone calls, Enough time to pay for a solicitor's 3 week holiday in the Seyshelles, and you want me to go out and buy a new computer to support iPod junior's appetite for a few songs GET Real!!! I feel better for the rant.

    Apple have a problem here, a solution for which they seem incapable of providing. They seem unwilling to admit or realize a problem exists in the first place, and presumably they don't read the posts in this forum, so why the **** I am going on like this in the hope that they will ... no idea ... I'm tired and going, somewhat xxxxed off, to bed.............. Message edited by a machine that evidently DOES read the posts!
  • Stephen Lee2 Calculating status...
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    May 30, 2005 1:59 PM (in response to Mitch Moyer2)
    Thanks to all who have shared their ITunes/IPod Mini problems. I have experienced similar problems. I have an IPod mini (blue) 4 GB, syncing with a G4 Cube 450MHz using 10.3.9 and ITunes 4.8. I don't think this is ITunes. ITunes behaves just fine when the IPod is not connected. And, as with others, my problems only started to occur with the attempts to add songs to a playlist on the IPod. The initial upload of 3+ GB of songs went off without a hitch.

    I am curious if the problems could be related somehow to the IPod interacting with my Mac at work where I use IPod Rip. Not trying to muddy the waters, but...
  • Gadgeteer Calculating status...
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    Jul 11, 2005 12:45 PM (in response to Mitch Moyer2)
    I'm using an iPod mini (1st gen, model M9160LL) and an slot-loading CRT iMac DV (400 MHz) running OSX 10.2.8.

    I'm having this same issue, with iTunes freezing in the middle of updating the iPod over FireWire.

    This problem happened for all the configurations I've tried so far:

    iPod mini 1.2 with iTunes 4.7
    iPod mini 1.4 with iTunes 4.7
    iPod mini 1.4 with iTunes 4.9
    iPod mini 1.2 with iTunes 4.9

    At one point, I did a successful update with USB, and I was resigned to just use that in the future, but have had the same lockup using USB.

    I disconnected all other USB peripherals, and have no other FireWire peripherals connected (no iSight, for instance).

    I have reformatted the iPod as an external hard drive, and iTunes updated with no problems (though of course I couldn't play the music). As soon as I restored the iPod software, the lock-up issue returned.

    So far, I haven't heard any solution here or anywhere else that works. Have any of you fixed the problem with your iTunes/iPod?

    Also, does anyone have a way to remount the iPod after the freeze, other than a hard reset?

    I am going to try to update on a friend's 17" PowerBook to see if there is a problem connecting with that machine as well.

    Also, I'll try repairing permissions again, and will see about reinstalling iTunes. Are there any caveats on that? I'll back up my music and XML files to an external FW hard drive.

    Thanks,
    Garet
  • Jamie Elson Calculating status...
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    Sep 14, 2005 10:00 PM (in response to Gadgeteer)
    Grrrrrrr....

    I am having the same problem. I thought it was the ipod itself (I have a blue mini) because itunes works fine when the ipod isn't hooked up... But then I took the ipod to my office computer, a G5 with 10.3.9 (my home computer is a G4 with tiger) and it worked just fine. Songs transferred and there was no freezing. So... I don't know what the deal is. This is so frustrating...
  • Ian Gordon1 Calculating status...
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    Sep 22, 2005 4:04 PM (in response to Jamie Elson)
    I have the same problem and so do many people it seems....come on apple - tell us what were doing wrong!!!!!!!! Please.

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