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How do I unlink iPhone from Exchange Active Sync without loosing Contacts

3698 Views 2 Replies Latest reply: Mar 13, 2009 7:40 AM by Bryan Debnam RSS
DragonMan2009 Calculating status...
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Jan 5, 2009 10:09 PM
I can no longer access my previous companies email server, so I can't sync anymore. Normally this would be fine, but from what I can tell if I tell it to stop syncing (I have it on manual now and not push) I will loose all my phone numbers. How do I remove the syncing without loosing my contacts.

Fujitsu Laptop, Windows Vista
  • Allan Sampson Level 10 Level 10 (122,145 points)
    You don't or can't.

    Disabling over the air syncing for contact info with an Exchange or MobileMe account or deleting the account from the iPhone deletes the contacts from the iPhone - just as when enabling over the air syncing for an Exchange or MM account on an iPhone erases all existing contact info and replaces it with the online contact info for the account - with what is available at the server for the account.

    Contact info is included with your iPhone's backup which is updated if needed as the very first step during the sync process with iTunes, but so are email accounts. When restoring your iPhone from your iPhone's backup, the email account setup info will be restored with it. You can try syncing your iPhone with iTunes followed by restoring your iPhone from your iPhone's backup. After confirming contact info is available on your iPhone - if so didn't come from the Exchange server, follow this by deleting the Exchange account which shouldn't delete the contact info from your iPhone.
     PowerBook G4 17-inch/1.67GHz/2GB RAM, Mac OS X (10.5.6), 7200rpm-100GB HD,  iPod w/Video 30GB,  iPhone 3G 16GB
  • Bryan Debnam Level 1 Level 1 (20 points)
    I had the same thing happen so I do not turn on corporate contacts. I use Itunes SYNC for that.
    2.4 ghz 24' Imac, Macbook, Iphone g3 16 gb white, Mac OS X (10.4.4), OSX and Vista Ultimate


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