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Intermittent send failure using GoDaddy POP account.

21909 Views 124 Replies Latest reply: Apr 10, 2009 9:13 AM by bman2009 RSS
  • arnaldo depaula Level 1 Level 1 (45 points)
    I use go daddy for one of my clients who has a jewelry site...lets just say never will I personally use their system. I use and though I have had some folder issues I can say that I have been able to resolve most of them myself. Though all these technical support numbers now lead to remote locations where language is certainly an issue. Try explaining to either company that you need a different folder structure in order for your rss to work correctly and it's like asking them to solve the mystery of life....dead air and plenty of um huh and sir please wait while I ask someone else.
    macbook 2ghz, Mac OS X (10.4.10)
  • Michael Day3 Level 1 Level 1 (10 points)
    I understand.
    I lasted 6 days at 1and1.
    I have always boycotted companies who outsource their tech support.
    This was the one time broke with my code.
    Total regret.
    By the fifth day, I had put all projects on hold
    and I spent the whole day researching webhosts.

    I found many very positive postings that were clearly not
    just hype written by affiliates.
    Then I made sure to call tech support BEFORE I called sales.
    All North American college educated etc.
    I switched.
    The instant phone help at three moments was more than worth
    the 2.00 more a month I am spending now.

    Thanks to hostgator...
    my email comes and goes
    at a blazingly fast speed...
    their control panel is excellent...
    I am happy as a pig in... get the picture.

    Also...if you have any interest in blogging...
    get out of godaddy.
    They don't offer fantastico scripts.
    I loaded word press into a domain and then uploaded a theme
    in less than 10 minutes.
    I have no affiliation ($$$) with hostgator.
    G5 2.0 Dual Processor 4 gig RAM, Mac OS X (10.5.6), 20 years thinkin' different.
  • GoDaddyGuy Level 1 Level 1 (75 points)
    arnaldo depaula,

    Sorry that you had trouble. We're proud of our 24/7 support, but, if you're not getting the attention you deserve as our customer, email me.
  • Michael Day3 Level 1 Level 1 (10 points)
    Dear Godaddy's Guy...
    If you are willing to read ALL the posts on this thread,
    that might wake you up to the fact
    that the tech support division of the company you work for
    does not deserve the pride you refer to in your recent post.

    It's all well and good to offer tech support
    twenty four hours a day seven days a week.

    However, on behalf of all of us
    who have endured this situation for way too long...
    let me remind you that that same tech support
    refused FOR YEARS
    to be held accountable for something
    that was and is clearly their company's creation.

    Godaddy stayed in denial of this problem
    even after countless Mac users
    wasted a LOT of their valuable time
    impeccably spelling out what the problem is.

    The world is filled with bad customer service
    and I really don't mean this to just be a rant about that.

    But if there's one thing
    that godaddy showed a lot of mac users over the last few years...
    it's that godaddy has absolutely no idea
    at times when they desperately need to!
    G5 2.0 Dual Processor 4 gig RAM, Mac OS X (10.5.6), 20 years thinkin' different.
  • bman2009 Calculating status...
    I am pleased to say that it is no longer with a sense of dread that I push send from Mail or on my iPhone as it appears that GoDaddy has indeed solved the problem. Actually, I noticed that it seemed to behave better a few days ago, which is what led me to check into this string for an update and it appears that my improved experience is based on something concrete. THANK YOU!

    While unhappy with the experience (nearly drove me to hurl things), I understand what happened with GoDaddy (I have many pay accounts with them)... The first-line customer supporters just took calls, played interference while GoDaddy figured out the issue behind the scenes. As a customer support strategy, I get it - keep everyone at bay until you know what's wrong and then you fix it and apologize. Of course, it seemed to take a long time for the problem to filter high enough up the chain for any real action to be taken, but I get it...

    On to the next problem, right!

    Message was edited by: bman2009
    MBP 15", Mac OS X (10.4.11), Intel
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