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Songs Disappearing from iTunes

248207 Views 550 Replies Latest reply: Mar 18, 2014 8:56 AM by Darr247 RSS Branched to a new discussion.
  • DiamondDog Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2009 11:34 AM (in response to FelixBaeton)
    I know one problem! If you kill a playlist which contains songs they are deleted forever from the main library and your hard disc, this never happened in the really old versions, to kill a playlist you have to delete the songs first then kill the empty folder off - how stupid is that!
    G5 Quad + whitel Macbook, Mac OS X (10.5.6)
  • rcosgrove Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 15, 2009 9:33 AM (in response to DiamondDog)
    That has only happened to me when I've used Apple-Ctrl-Shift+backspace to delete a playlist.
    MacBook Pro, Mac OS X (10.5.6)
  • nancy.simard Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 15, 2009 6:39 PM (in response to rcosgrove)
    I have the very same problem. All songs are listed in itunes, but when I try to play them, I get the exclamation mark and it says that the original file cannot be located. It is nowhere to be found on my hard drive. Gone. How did this happen. Anyone knows?
    Windows XP
  • HenryinNYC Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2009 11:28 PM (in response to gizmonic)
    I am experiencing the same thing described by others here. I've been ripping CD tracks to my hard drive so that I can get rid of my wall of jewel cases. But MP3 tracks I created randomly disappear. Not whole albums, but a song here or there.

    I've tried locating the song, to see if the iTunes entry simply got un-linked to the file in the iTunes Music Folder, but that's not the issue. The songs are no longer on my drive.

    It seems to be mostly, but not completely, the more-recently-added songs that are getting dropped. I'm dropping about 5-10 songs a day. HELP!

    Does anyone know what could be causing it?

    One bit of info that may have some impact is that I have changed the default location of my iTunes Music Folder to an external hard drive (connected through a Firewire 800 cable). But I'm not sure why that would have any impact.

    PLEASE HELP. I will lose my mind if my iTunes continues to randomly delete songs.
    iMac8,1, Mac OS X (10.5.6), 24" aluminum iMac
  • SuzannaMc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2009 3:34 AM (in response to gizmonic)
    Hi there,

    Now I'll be the first to admit that I am not tech savvy ... but I thought I was doing pretty well until I came across this problem too.

    I had a whole bunch of songs that I'd downloaded from iTunes, and others that I've uploaded from CDs and even though they appear in my iTunes library if I try to play them it says that the song can't be located. They're still on my iPod though.

    What the ****?? It's so frustrating! I know that I have not deleted any files or moved anything so why is this happening? And, more importantly, how can I fix it?

    HELP!!

    Suzanna
    Dell, Windows XP, nil
  • Guiltysparc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2009 6:48 AM (in response to SuzannaMc)
    Hi

    Just another "me too" maybe, but ...

    As many indicate I also loose songs / albums in iTunes. I used to have my iTunes lib residing on an external 500GB USB drive, but kept loosing a lot. I suspected I did screw up things myself, it was a major hassle...

    So I decided to go for a NAS solution. I`ve built an FreeBSD 7.1R server based on a old Intel server MB. It works very well (5.5TB effective storage with RAID 60). I NFS export a 1.5TB partition (where I keep the iTunes lib) from this server to the Mac`s, and it works like a charm. Except I still occationally loose whole albums. As I have ripped my complete CD collection (ca 750 albums) and bought some on iTunes too, the library is currently 425GB. So I began suspect iTunes had an issue with large DB sizes and/or had serious bug(s). I decided to (NFS) export my music lib readonly from the server. So now I do not loose the actual AAC or MP3 files any more, but they still disappear from the playlists/iTunes DB.

    So, once in while (every time I play some albums actually), I`ll have to "readd" the songs to the Itunes lib. It works ok, but next time around it is another album missing, and so on ... frusterating.

    I would really like to see Apple opening the iTunes code to the open source community, or at least fix the bugs

    sms
    Mini Mac 1.66GHz / PowerBook G4 12", Mac OS X (10.4.11), FreeBSD 7.1R based
  • spawnywhippet Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 4, 2009 1:16 AM (in response to Guiltysparc)
    My iTunes 8 has a persistent problem with songs disappearing from my playlists. All my music (80GB of mp3's) is stored on a external USB drive, organised by folders of A-Z, with artists in these and albums in the artists folders.
    (I do not allow iTunes to manage my music - I once lost 50GB of songs when I did that.)
    My iPhone is only 16GB, so I have created a 14GB 'iPhone' playlist to sync it. If I open iTunes without the external drive connected, it randomly deletes songs from the iPhone playlist, anywhere from 1 - 5GB just vanish. There is no pattern of what goes missing and I am not trying to play them in iTunes when they go missing.
    I am forever having to re-import the backups of my playlist.
    iTunes 8 is also incredibly slow - it can take up to 25 seconds to respond to any mouse click. Its not the machine, I also have a quad core machine with 8GB of RAM and that runs iTunes at the same (lack of) speed.
    HP 6910p, Windows Vista
  • vanillawafer Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 19, 2009 9:52 AM (in response to gizmonic)
    There doesn't seem to be any pattern to this problem. Some are losing songs purchased from Apple. Some lose everything. Most people aren't aware how many they've lost. When I tried to sync yesterday it told me that 22 songs could not be copied because the file is missing. When iTunes was finished it allowed me to click to see what files it was talking about. They were all from one double album that I had ripped a year ago, a few from disc 1 and a few from disc 2. I have a time capsule so I went back and restored the whole album and told it to overwrite all the songs. Same songs were missing even though they were in the folder I restored from. I'm calling Apple when I have time and I will repost with what I find out, but this is so unacceptable its not even funny. The only detail about the songs that I can share is that they were ripped in AAC format, but it does not appear that that matters.
    Black Macbook, Mac OS X (10.5.7), 250GB HDD
  • vanillawafer Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 19, 2009 1:23 PM (in response to gizmonic)
    I posted earlier and need to correct one thing....I didn't go back far enough in my Time Machine. I had to go back over 4 months ago to find the folder with the missing tracks in it. So, the mystery deepens. These songs have been gone for all this time and I only found out about it because of that message iTunes gave me stating it could not copy certain songs over to my iPod because they were missing. Well, I wasn't even trying to copy those songs over AND, turns out, they were not missing on my iPod. So, I am only more confused. And I don't ever go into my music folder, so there is no way I deleted these things myself.

    I said previously that I may call Apple, but I don't want to waste my time with Tier 1 help not knowing anything about this issue. I am going to go back to that time period on my Time Machine and see if I can tell if the size of my music folder shrank at some point because I have no idea if more songs than the 22 that were pointed out by iTunes are gone. This stinks!
    Black Macbook, Mac OS X (10.5.7), 250GB HDD
  • chgboyd Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 20, 2009 5:15 AM (in response to gizmonic)
    Just adding my voice to the chorus.

    My husband and I keep a shared iTunes library on a ReadyNAS Duo, and although it appears to work fine most of the time, we've been running into a couple of annoying problems. I'm not sure if they're related or not.

    1) The disappearing song problem. Like others here, we've been encountering songs that we know we have, but that have disappeared from the iTunes library. So far, all of them have still been in the iTunes Music folder, so we have to go back and add them to the library manually. This works great if you remember everything that you've downloaded or added recently, but if you're like me and you have a terrible memory, you don't even REMEMBER which songs you're missing! There appears to be no rhyme or reason to which songs go missing, except for that most of them seem to have been added fairly recently.

    2) We are also getting an "iTunes Library Could Not Be Saved" error (sometimes it's 13001, sometimes it's 13005). We had been just ignoring it, because it didn't seem to actually have any effect on the library (things would still be saved and available the next time we opened iTunes), but now I'm thinking perhaps they're related.

    Just my two cents. I'd love to hear if anyone has found solutions to either problem.
    MacBook, Mac OS X (10.5.6), iTunes 8.1.1
  • chgboyd Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 20, 2009 5:17 AM (in response to gbuell@gmail.com)
    gbuell,

    The problem with doing this is that I end up with a bunch of duplicates! Any suggestions for how to do this without adding duplicates?
    MacBook, Mac OS X (10.5.6), iTunes 8.1.1
  • coolcoolkid Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 25, 2009 3:47 PM (in response to gizmonic)
    i have this problem too but my whole library gets wiped out. it happens like everyday to the point where i stop putting my music back. i've put all my music,applications,videos back like 10 to 15 times already and its really annoying to have to do that because u have to delete the doulbes and put artwork that took forever to get back, its BS and its been like this for months. its stupid for me to put all my stuff back when at the end of the night its all gone.
    sony notebook, Windows Vista
  • nyroohazca Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 7, 2009 1:30 PM (in response to gizmonic)
    my songs are starting to disappear -- very scary to watch!

    The songs are no longer in my itunes library -- I can't add them back. They're missing!

    And -0- they're missing by ARTIST. All songs by certain artists are missing, regardless of which CD they come from. All folders for that particular artist are empty.

    Help! Who can I ask for help? We don't seem to have the answers here on this forum, or other online forums for that matter either. Anyone have a phone number to call? Or a protest list to add my name to? This is ridiculous!
  • dkohlhaas Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 4, 2009 12:38 PM (in response to gizmonic)
    I join many others in the mystery of disappearing songs. The titles remain in my play list and the songs remain on my iPhone but the music file in the itunes library is missing. The album folder is still there and the iTunes database still shows the file but the file is gone. It seems to be every song I purchased from the iTunes store. This is very disconcerting especially since you just can't go redownload them.

    I would like to know if there is a way to copy the missing songs from my iPhone back to the iTunes library. I tried the "File Transfer Puchases from Iphone" suggestions but no files were transfered.
    It worries me that the only files disappearing are the ones I purchased through iTunes.

    In trying to resolve this mystery I did discover that my Time Machine setup was backing up the database but not the actual songs. I also found from another thread that if Time Machine is backing up to the same disk as your music files this could cause the missing songs problem. I use an external 2GB drive for Time Machine backups and to store my music files but this reason for having files disappear is hardly believable since Time Machine would have to somehow descriminate and only delete iTunes purchased songs...and why would Time Machine be capable of deleting files anyway. Something more interesting is going on.

    Looking for ideas on how to get my songs off of my iPhone 3 and back into the iTunes librayr. In the mean time, no more iTunes purchases from me.
    Macbook Pro, Mac OS X (10.5.7), Iphone OS 3
  • HWStone Level 1 Level 1 (30 points)
    Currently Being Moderated
    Aug 4, 2009 12:52 PM (in response to dkohlhaas)
    Back in iTunes 7 the problem began hitting me-- and some additional songs where the song is listed, the track has the size and type, but no longer plays. Now under iTunes 8 we can add songs that suddenly stop in mid song, songs duplicating themselves, so one copy of one CD with nine tracks suddenly has eight tracks like before but three to six copies of one song-- but if you delete ANY of that one song, all the copies vanish.

    At this point I have almost given up on straightening out the library, it seems randomly sorted and saved, but I would like the program to quit killing songs.
    17 in. G4 iMac, G4 iBook, Mac OS X (10.4.11)
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