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quiapz
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Q: Dropped iPod. Red "X" on reset. Tried everything. Anything else I can do?

I guys, I've searched high and low for all the things I can do to diagnose/fix this problem I have with my iPod. I seem to have run out of options and I just wanted to know if there's anything I can do short of bringing my iPod to a service center.

I have a Sixth Generation 160GB iPod Classic, and this is what happened:

I was taking my iPod out of my pocket and it slipped +(a common occurrence as I've come to realize while searching for answers)+. In my surprise and scramble to catch it, I inadvertently pushed it down harder with my hand... so it landed on the pavement even harder than it should have.

When I picked it up, I was sure that it was a goner. However, I was surprised to find that the song I was listening to was still playing +(Chopin's "Nocturne in E flat major, Op. 9, No. 2" for anyone interested)+. So, I thought all was well since it was still playing... ...until the song ended.

When the song was finished, it took me a while to realize that the next track wasn't playing. So I fiddled with my iPod until I finally decided to reset it by holding the center button and menu button at the same time. When it started to reset, it showed the apple logo and then took about a minute before it finally displayed a red circle with an "X" in the middle and the url "http://www.apple.com/support/ipod" was below it.

Naturally I got bummed out. But after a day or so, I went googling for answers.

* Reseting didn't work.
* Connecting the unit to the PC via USB cable didn't work since my system couldn't detect it at all +(even as a harddrive/storage device)+
* Running the diagnostic tools (by holding the back button and center button at the same time during startup) didn't work since HDSpecs and HDSMARTData both get stuck at *"open device.."* and then nothing happens

So I'm quite sure that my iPod has a failed harddrive and all I could possibly do is bring it to a service center to see if they can do anything about it.

But just so that I'm sure: Am I missing out on trying anything else? Is there anything else I can do? Have I tried everything I can? Or is Chopin's "Nocturne in E flat major, Op. 9, No. 2" the last song my iPod will ever play?

Additional question: If my HD is indeed screwed, does that mean that my unit is useless and I should buy a new one? Or can it be repaired/replaced?

Thanks a lot!

Message was edited by: quiapz

Message was edited by: quiapz

Windows, Windows XP

Posted on Nov 19, 2008 7:11 PM

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quiapz

Q: Dropped iPod. Red "X" on reset. Tried everything. Anything else I can do?

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  • by munoz4415,

    munoz4415 munoz4415 Dec 11, 2008 3:34 PM in response to quiapz
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    Dec 11, 2008 3:34 PM in response to quiapz
    ok so im going to get straight o the point. you hard drive is most likely bad. im not sure what it would cost apple to repair it. all i know is that they would only install a new one, you would loose all your music, and you would have paid pretty much the same price for a new one. so here's your options.

    I repair ipods as a hobby. I hate having to tell people that i need to install new hard drives in their ipods because it is so expensive. I HARDLY MAKE ANY MONEY FROM RE-SELLING HARD DRIVES because nobody wants to pay that much.

    BUT!!!! IM IN AN EXTREMELY GOOD MOOD TODAY AND IM GONNA LET YOU IN ON A LITTLE SECRET THAT APPLE DOES NOT WANT YOU TO KNOW.

    Some times when you drop your ipod the lens inside skips. (kinda like a record player) reset your ipod by holding the middle and menu button until you hear clicking. then with one hand hold the ipod firmly and hit the side of it onto the PALM of your other hand. Sometimes this jumps the needle back into place but not all the time.

    Theres this repair service that can repair your hard drive for only $20 plus shipping (approx. $6). They claim that 9 times out of 10 you dont lose your music. I've never tried this service myself but I hear that they're good. ipodcorrectors.com

    Good luck!

  • by peraledv,

    peraledv peraledv Jan 5, 2009 4:49 PM in response to quiapz
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    Jan 5, 2009 4:49 PM in response to quiapz
    My iPod is doing the samething but I didn't drop it. I suggest covering it with peanut butter, hitting it with a hammer a few times and then throwing it out of your car window while your on the freeway.

  • by aggieparrothead,

    aggieparrothead aggieparrothead Jan 16, 2009 8:55 PM in response to munoz4415
    Level 1 (0 points)
    Jan 16, 2009 8:55 PM in response to munoz4415
    Incredible. I've messed with my daughter's ipod for two days with this problem. I read your "bang against your palm" suggestion. I tried it exactly per your instructions and it worked!!! Thanks.

  • by dbmac2,

    dbmac2 dbmac2 Mar 26, 2009 11:38 PM in response to munoz4415
    Level 1 (0 points)
    Mar 26, 2009 11:38 PM in response to munoz4415
    In relation to the fellow who saw the red Circle and X. My ipod was dropped The Hd was making a clicking noise as if it was not engaging or trying to engage. So I removed the HD and bought a refurbished one the same red circle and x appear when this HD was installed as well.You say something about resetting the screen? . Should I trash it?

  • by saltydog10,

    saltydog10 saltydog10 Mar 30, 2009 9:55 AM in response to munoz4415
    Level 1 (0 points)
    Mar 30, 2009 9:55 AM in response to munoz4415
    Hey I have a similar problem with my 5th Generation 30 gig Ipod, where I droped it on my ceramic tile floor and all I got after was a total white screen, I tried to to a reset and did hear the click but nothing. So I am going to try what you suggested, but the all white screen what would you say that means

  • by Callion1,

    Callion1 Callion1 Apr 12, 2009 8:20 AM in response to munoz4415
    Level 1 (0 points)
    Apr 12, 2009 8:20 AM in response to munoz4415
    Mate, You're a legend. I thought my ipod was reduced to being a door stop, but tried the tip of banding it agianst my palm a couple times and it worked! Cheers!!!

  • by samwisespp,

    samwisespp samwisespp Apr 21, 2009 1:25 PM in response to munoz4415
    Level 1 (0 points)
    Apr 21, 2009 1:25 PM in response to munoz4415
    I honestly think i love you. I dropped my ipod a good 10 feet. tried it. It works, but it still clicks. Im going to try the freezer trick to see if that will work realligning the heads. ill be back.

  • by ChaotikMax,

    ChaotikMax ChaotikMax Apr 30, 2009 2:10 PM in response to munoz4415
    Level 1 (0 points)
    Apr 30, 2009 2:10 PM in response to munoz4415
    Dude, That's totally awesome I was searching the internet for hours searching for a solution and i stumbled upon this.I tried everything and i saw this, hitting it off your palm there's no way that'll work but I was desperate, it didnt work the first or second time but eventually i heard a click and I silently watched the iPod screen and it came on,Just like that.Thanks alot, you really saved me there.

  • by ChaotikMax,

    ChaotikMax ChaotikMax Apr 30, 2009 2:12 PM in response to munoz4415
    Level 1 (0 points)
    Apr 30, 2009 2:12 PM in response to munoz4415
    Sorry, I posted my message three times by accident.

  • by ChaotikMax,

    ChaotikMax ChaotikMax Apr 30, 2009 2:13 PM in response to munoz4415
    Level 1 (0 points)
    Apr 30, 2009 2:13 PM in response to munoz4415
    Again sorry.

  • by vdubber86,

    vdubber86 vdubber86 May 7, 2009 8:59 AM in response to munoz4415
    Level 1 (0 points)
    May 7, 2009 8:59 AM in response to munoz4415
    Munoz You're a Genius!!! I thought my iPod was toast and was about to give up but saw this and after a couple tries it worked! Thank you!

  • by mexicanjester,

    mexicanjester mexicanjester May 28, 2009 7:10 PM in response to munoz4415
    Level 1 (0 points)
    May 28, 2009 7:10 PM in response to munoz4415
    You, my friend, are a gentleman and a scholar. Though I was extremely skeptical of your "bash iPod against palm" method, I tried it with my ill-functioning iPod and it worked! I was shocked and delighted.

    Thanks for the tip, and may you fall into a swimming pool filled with pretty ladies soon.

    -Jester

  • by Surge1,

    Surge1 Surge1 Jun 4, 2009 10:41 AM in response to munoz4415
    Level 1 (0 points)
    Jun 4, 2009 10:41 AM in response to munoz4415
    You my friend are a GENIOUS!!! THANKS!!!

  • by batwing20,

    batwing20 batwing20 Jun 29, 2009 11:31 AM in response to munoz4415
    Level 1 (0 points)
    Jun 29, 2009 11:31 AM in response to munoz4415
    Wonderful!!! I had this problem with my ipod today and I read your suggestion. Worked perfectly. Thanks
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