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Intermittent Bluetooth Connection Problems

7127 Views 11 Replies Latest reply: Apr 25, 2009 10:50 AM by hackedOffWithApple RSS
Brandon DeBoard Calculating status...
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Mar 27, 2009 8:57 PM
Typically when I have multiple applications running my Apple Wireless Keyboard and Mighty Mouse stop responding, I don't get the connection lost logo, everything keeps running in the background but the computer doesn't get my input. I have to hit the power button to put it to sleep, wake it up with the keyboard. After I wake it up everything works fine for about an hour then it does it again.

I had the previous generation mini and it never had bluetooth connection issues.

Any ideas?

Message was edited by: Brandon DeBoard
Mac Mini (early 2009) 2.26 Core 2 Duo, 4GB of Ram, 320GB HD, Mac OS X (10.5.6), Apple Wireless Keyboard and Mighty Mouse
  • Mark.Burton Level 2 Level 2 (465 points)
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    Mar 30, 2009 6:45 AM (in response to Brandon DeBoard)
    Mac Mini 2.26Ghz, 4GB RAM, 320GB HD, 10.5.6, Apple Wireless Keyboard and Mouse
  • hackedOffWithApple Level 1 Level 1 (10 points)
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    Apr 7, 2009 10:55 AM (in response to Brandon DeBoard)
    I went to the Genius Bar on Saturday and they have no lodged an official bug report with Apple. It looks like the Mini cannot pair with more than one HCI device. So if you pair with the mouse first the keyboard won't work and vice-versa.
    Mac Mini, Mac OS X (10.5.6), Original G4 Mac Mini 1.42GHz, 1Mb RAM
  • ssantjer Calculating status...
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    Apr 16, 2009 5:29 AM (in response to Brandon DeBoard)
    I just want to chime in and say that I too am having the Mighty Mouse Wireless disconnect issue with my early 2009 Mac Mini 2.26. I do not experience any mouse issues using the Mighty Mouse wired version. Clearly something buggy in the RF connection.
    Mac Mini 2009, Mac OS X (10.5.6), Mighty Mouse Wireless Bluetooth
  • Remi001 Level 1 Level 1 (5 points)
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    Apr 16, 2009 6:24 PM (in response to Brandon DeBoard)
    As Mark.Burton mentioned above, the topic

    http://discussions.apple.com/thread.jspa?threadID=1935011&tstart=0

    has been around for a lot longer than this one and has a lot of relevant discussions. I just posted there that after my combo wireless/bluetooth card was replaced (by Apple) the problem has not re-occurred.
    Mac mini early 2009, Mac OS X (10.5.6), 4 GB
  • edc1300 Calculating status...
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    Apr 19, 2009 12:52 PM (in response to Brandon DeBoard)
    Just to throw in another two cents ... my bluetooth mighty mouse is about to make like its namesake and go for a fly, though likely landing harder than the cartoon dude used to. I don't have a wireless keyboard, just a wireless mouse. My Mini is only two weeks old, but the mouse has been a problem from the beginning. It was actually behaving for a few days this week, but today it's dropping like every 5 minutes. For the money Apple charges for this stuff, this is just not acceptable.

    Other than that the machine is working flawlessly. I upgraded the CPU, RAM and hard drive, and I'm very happy with the Mini and OS X (I'm a new PC convert). But this bluetooth thing ... I do hope htey come up with some kind of a fix for it soon.
    Mac Mini, Mac OS X (10.5.6)
  • Remi001 Level 1 Level 1 (5 points)
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    Apr 20, 2009 6:32 PM (in response to Brandon DeBoard)
    One week ago today, my wireless/bluetooth combo card (P/N 661-4970) was replaced under warranty. I have had no wireless keyboard or mouse problems since.
    Mac mini early 2009, Mac OS X (10.5.6), 4 GB
  • edc1300 Level 1 Level 1 (0 points)
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    Apr 20, 2009 9:33 PM (in response to Remi001)
    It's I-feel-stupid time.
    My dropped mouse issue appears to be the Macbook (my wife's) that this mouse used to be connected to. She likes the trackpad and has no use for the mouse ... I got it for myself to use on her machine because I don't like the trackpad. So when my Mini came, I confiscated the bluetooth mouse for myself, forgetting that it had been connected to her Macbook. She happened to notice that she's been getting 'connection lost' messages these past two weeks, and that reminded me that her bluetooth was probably still on. It was, and it was still connected to this mouse, which had been turned off until my Mini arrived a few weeks ago. The computers are on separate floors in the house, and I never would have thought that these little transmitters would have that kind of a range. But I shut off her bluetooth, and I haven't had a problem since. I stress-tested the theory by running every app I could find at once in 9 Spaces, and this thing's been flawless. Besides running each app like it's the only one open, I haven't dropped the mouse at all.

    It's probably not applicable to anyone else and may be a longshot, but just for grins, if you're dropping bluetooth input devices, check other equipment that may have bluetooth enabled and could be interfering.
    Mac Mini, Mac OS X (10.5.6)
  • AndreasSt Calculating status...
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    Apr 21, 2009 10:09 PM (in response to Brandon DeBoard)
    I'm also having these kind of problems using my brand new Mac mini. Keyboard and mouse occasionally loose their functionality/connection. I help myself by using an USB mouse to reconnect the wireless devices.
    Why does it take so long to fix this issue, Apple? I'm shure this can be fixed by software. It seems to be a bluetooth ord keyboard driver problem that is triggered by a slightly different behaviour of the new bluetooth modules. In fact it seems that every current Mac is suffering such problems.
    Mac mini 2009, 2GB RAM, 250GB HD, Mac OS X (10.5.6), Apple Wireless Mouse and Keyboard (alu)
  • hackedOffWithApple Level 1 Level 1 (10 points)
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    Apr 25, 2009 10:50 AM (in response to Brandon DeBoard)
    Ok, Apple service centre sorted the issue out. It went in to an outfit call Regenersis who had the machine for about 5 days. They rang me to say it was sorted. Suspecting a replacement Mini that wasn't going to work I was extremely pleased to be informed that the unit was the same one and they had replaced the BT card. (I was hoping they would do this since reading a forum posting where the guy had watched them remove the BT card at a Genius Bar and had actually seen some pins were "missing". Maybe a batch of Minis has gone out with the wrong BT cards!!) They had then tested the pairing of two BT devices and observed they were stable. Having got it home all I can say is so far it's great. Regenersis have done a great job and BT now appears totally fixed. All the other issues that came in with 10.5 and have never been addressed are still there! but this show stopper has been fixed.

    My advice would be to ask your Genius Bar or service centre to just replace the BT card. Apple are aware of this issue, how could they not be, and can obviously supply BT cards that work!
    Mac Mini, Mac OS X (10.5.6), Early 2009 Mac Mini 2GHz, IGb etc, etc

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