This discussion is archived
3996 Views 13 Replies Latest reply: Sep 20, 2009 6:12 AM by Jeff Zacharias
Currently Being ModeratedJun 2, 2009 6:52 AM (in response to musicvan)It's been a while for me, but it's not impossible that tracks will reappear at some point. Apple's always working with the record companies to try and get appropriate rights for those tracks that they had to remove, so it's entirely possible that at least some of those tracks that haven't been made eligible for upgrades will reappear in the iTunes Store. Don't give up hope; I was all but certain that my Frank Zappa track would never come back since the Zappa estate pulled all of Frank's material from the iTunes Store, but eventually it did appear for upgrade.
If you find that some or all of the tracks are available in iTunes Plus in the Store but aren't appearing for upgrade, contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page (there is no category specifically for this issue, so I'd suggest just picking one under the Purchases - problem area) and explain the problem to them. It may take a couple of email exchanges to get past the "form" email responses, but eventually they should work out a solution for you. You may need to provide the track name, artist and order number so they can confirm the original purchase.
Regards.iMac 2.8 Core 2 Duo 24" 4GB ATI 2600, Mac OS X (10.5.7), PowerMac G5 2.0GHz DP, Dell w/ Windows Vista Unlimited SP2, several others VM
Currently Being ModeratedJun 3, 2009 4:09 AM (in response to varjak paw)Thanks for the update, emailed the store support people and got an answer that all current tracks available for upgrade have been done, did not really answer my question but at least its not a definite no.
I would have thought that if the 128K files were available in the store then Apple had the rights to use the masters and all that was needed to be done was process them to 256K, maybe its the DRM unlock that throws a spanner in the works?
Will wait and see I suppose, or might follow up with support to clarify their message, would still be interested if anybody has recently seen upgrades appear
Currently Being ModeratedJun 3, 2009 6:46 AM (in response to musicvan)I would have thought that if the 128K files were available in the store then Apple had the rights to use the masters
That would be incorrect. Apple has no rights to the tracks other than to sell them as provided by the content owners, and doesn't do the encoding, the record labels do. Most of the content owners were willing to provide the tracks as 256 kbps with no DRM, but not all were willing, so some tracks were removed. They may reappear, but there's no guarantee as it's up to whoever holds the rights.
My last upgrades appeared at the end of April, but I don't have that large a library of tracks purchased from the iTunes Store, so it's quite possible that some have been added more recently. But they're probably going to be added only rarely from now on, since those content owners who have been willing have almost certainly agreed by now. But we can hope the recalcitrants will see the light eventually. Some, though, have signed exclusive deals with other download store or otherwise decided to pull their content (Van Morrison is reportedly one such artist) and so will not be reappearing in the iTunes Store anytime soon.iMac 2.8 Core 2 Duo 24" 4GB ATI 2600, Mac OS X (10.5.7), PowerMac G5 2.0GHz DP, Dell w/ Windows Vista Unlimited SP2, several others VM
Currently Being ModeratedJun 10, 2009 2:21 AM (in response to varjak paw)Contacted support and did not get a clear answer on the future availability of the 128K DRM locked tracks being upgradable but when I opened itunes this morning a single upgrade alert was sitting in the quick links section. Looked promising until I tried to upgrade and got a warning message that it was not available? So no further but at least the alerts are still there. Back to support I suppose, also logged some feedback on the itunes store feedback page.
The rights issue and artists pulling content is hopefully a short term thing as I would hate to think that you need to use selected online stores just to gain access to certain music.
Message was edited by: musicvanMac OS X (10.5.7)
Currently Being ModeratedJun 11, 2009 4:28 PM (in response to JarodL)That just happened to me, mentioned in my last message, the upgrade that appeared turned out to be a track that was already upgraded. So now unable to clear the alert, itunes keeps telling me to upgrade. I assume that this is out of my hands and need apple to clear the alert?
Currently Being ModeratedJul 3, 2009 4:43 PM (in response to musicvan)My upgrades stopped about 2 months ago. I still have 76 tracks that need to be upgraded. Some of them are no longer available at the store, so it is reasonable that those can't be upgraded. But most are now available as iTunes Plus songs yet aren't available for upgrade.
I contacted Support and after many emails back and for the the message is "You'll just have to wait." I have no faith that they are putting any more energy into making the Plus songs available at the store also available for upgrade any longer. I may be wrong and I hope I am. But it seems to have stopped. Anyone getting any valid upgrade offers lately? Or has Apple dropped the ball on this one?2.8 Ghz 24" iMac, Mac OS X (10.5.4), Powerbook G4, Aluminum Macbook Pro
Currently Being ModeratedJul 11, 2009 3:36 AM (in response to musicvan)I still have 418 Protected tracks... a few are the free "single of the week" type which apparently don't qualify for upgrades to iTunes Plus but the vast majority are tracks (& videos) I have purchased, including odd tracks from albums where the rest of the album was upgraded long ago. Not optimistic... but wondering why it's so difficult? All of my purchases are still for sale in the Store (as iTunes Plus), why offer upgrades for some and then stop half way through?iMac 24, 2.8 GHz, 4 GB RAM, Mac OS X (10.5.7), MacBook Pro 15 2.53 GHz, 4 GB RAM; Canon EOS 5DII; iPhone 3G 16 GB
Currently Being ModeratedAug 28, 2009 7:51 AM (in response to musicvan)I was able to slowly upgrade my previous purchases to iTunes Plus, but now that link on the iTunes Store is gone. What happened to it? I still had songs I still wanted to upgrade.Mac OS X (10.5)
Currently Being ModeratedAug 28, 2009 10:10 AM (in response to Shawn Birmingham)Shawn, I'm experiencing the exact same problem. I was able to find a link to the iTunes Plus Upgrade page by clicking on the "Buy Album" button for an album in the store I had bought but not yet upgraded, but when I click on the upgrade link it takes me to a page that reads:
"*iTunes Plus is the new standard on iTunes.*
"You have successfully upgraded to iTunes Plus. Your items may still be downloading. You can manage individual items' progress via the Downloads link on the left-hand list in your iTunes application.
"For more information about iTunes Plus, read our FAQs."
No items are downloading, and the FAQ contain no information that is useful with this problem. Clicking on the "Done" button on the page simply takes me back to the iTunes home page.
I upgraded a number of items on Monday 8/25...so this has happened since then.MacBook Pro 2.66 GHz, Mac OS X (10.5.8)
Currently Being ModeratedSep 20, 2009 6:12 AM (in response to musicvan)I still have 278 that are protected and haven't had anything available for upgrade for months
How can I tell if a protected song that I have was a free single of the week?iMac Aluminum, Mac OS X (10.5.5)