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1879 Views 3 Replies Latest reply: Jun 6, 2009 11:49 AM by Kappy
Currently Being ModeratedJun 5, 2009 4:37 PM (in response to abenndance)Restoring from backups will have the potentially bad result of also restoring whatever printing problem you were having. So doing so is your decision. However, resetting the printing system should only remove loaded printer drivers and clear some caches. It shouldn't delete any printer drivers or custom setups unless your support person did more than reset the printing system. What he may have done was reinstall CUPS. In any event you should suggest replacing this support person with someone more knowledgeable.
Here's information on what resetting the print system actually does: Mac OS X- About the Reset Printing System feature.Mac Pro 2.66 Ghz; MBP Unibody; MBP C2D 2.33 Ghz; MBP 2.16 Ghz, Mac OS X (10.5.7), iMac C2D 17"; MB 2.0 Ghz; 80GB iPod Video; iPod Touch; iPod Nano 2GB
Currently Being ModeratedJun 6, 2009 2:45 AM (in response to Kappy)I reset one printer yesterday with 10.5.7 and it deleted both others.
Didn´t solve the severe problems with Xerox printers in any way...iMac, Mac OS X (10.5.7)
Currently Being ModeratedJun 6, 2009 11:49 AM (in response to Moehf)Perhaps you should try reinstalling OS X. Something may have been done by your support person that is causing this problem or perhaps there is some system file corruption involved. Reinstalling should fix this. You should be able to do the following:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.Mac Pro 2.66 Ghz; MBP Unibody; MBP C2D 2.33 Ghz; MBP 2.16 Ghz, Mac OS X (10.5.7), iMac C2D 17"; MB 2.0 Ghz; 80GB iPod Video; iPod Touch; iPod Nano 2GB