1 2 3 4 5 Previous Next 66 Replies Latest reply: Jun 15, 2009 8:19 AM by bsteiner2 Go to original post
  • 30. Re: upgrade 3g to 3gs
    Michael Metzger Level 1 Level 1 (5 points)
    I just purchased a refurbished iPhone from BestBuy Wednesday (6 days ago). I had been trying for about a month to buy a refurbished iPhone from ATT's website which was $149 for the 16GB, but they were "temporarily out of stock" for so long that I finally went to BestBuy and paid $199 for a refurbished one (with a 2 yr. contract of course). Now I can get a new 3Gs 16GB with video and increased speed for the same amount of $$$. I bought it (3G) not caring about the new iPhone coming out because the video recording functionality was said to be coming with the 3.0 software upgrade, not with a new phone (software vs. hardware). I'm just disappointed that I have to get a new phone just for that. Everything I read the past couple months related the video recording feature to be included with the 3.0 software upgrade. So, I knew that the new iPhone was coming out, but didn't care because I thought I would get video recording when I upgraded to iPhone 3.0. Does anyone know what BestBuy's exchange policy is? Do I get 30 days to exchange for the new model just as if I bought it from ATT? BTW I have called 2 BestBuy stores and 1 didn't know and the second said they would only exchange for the same 3G model, not the new 3Gs.
  • 31. Re: upgrade 3g to 3gs
    westergr Level 1 Level 1 (0 points)
    this is all just wrong and for all of you that say they are right and you are glad u waited..watch what happens!
    go ahead buy the 3gs and when the switch with verizon in 6 months you will be screwed too!
    the new iphone will come out and we will all be locked in with at@t......
  • 32. Re: upgrade 3g to 3gs
    jeffltodd Level 1 Level 1 (0 points)
    I finally purchased my iPhone 3g on Sunday, June 8. Less than 24 hours later, I find that (what I was feeling very good about) I am suddenly not at all pleased with my purchase. I was not aware of the new 3g s coming out.

    I phone the AT&T store and they claimed ignorance. I am told I will have to fork over an extra $60 if I want to either A. get a price reduction or B. even exchange for the 3g s. In either case it does not feel good to me. Especially since I upgraded my son's phone at the same time, purchased accessories, etc. and spent over $500 at the AT&T store.

    I hope that Apple and AT&T will do the right thing here and make people like me (who have made their purchase within the returnable timeframe) whole. At least offer service or accessory discounts to offset the restocking fee. Otherwise I feel totally ripped off.

    Anyone can quote me all they want about 2 year contract costs, blah, blah, blah... the fact is when I made my purchase, someone at some point had to have thought about the consumer and figured, "on well... we're big companies and they just signed that contract after all... we'll stick it to them in the end"

    I hope I get a response here - I am NOT happy.

    Still want to be happy with my purchase - want what I paid for, which was a 3g s!
  • 33. Re: upgrade 3g to 3gs
    deggie Level 8 Level 8 (46,495 points)
    It has worked this way with ALL cell providers on All manufactures phones for at least 20 years now, and they have made money.

    Want them to change their policies? Don't use any cell phone at all and get everyone else to do the same thing.

    Not going to happen in my lifetime.
  • 34. Re: upgrade 3g to 3gs
    deggie Level 8 Level 8 (46,495 points)
    If you do a little research, searching either here or out on the net, you will know that you can return the phone to AT&T (if that is where you bought it from) and swap it out or upgrade to the 32GB model depending on which model you purchased. You might want to call the store back and ask for a manager or move over to the AT&T website.

    You won't get an "official" answer from anyone here, this is a user-to-user support site.
  • 35. Re: upgrade 3g to 3gs
    Lawson Culver Level 2 Level 2 (205 points)
    It doesn't work that way. "Ineligible" upgraders with AT&T must pay $400 more than the prices quoted at WWDC, and AT&T STILL locks you into a 2-year contract!
  • 36. Re: upgrade 3g to 3gs
    MidwayFlux Level 1 Level 1 (0 points)
    From my experience with AT&T, yes. There have been many times in the last 10 years (CellOne, Cingular, AT&T) that I have gone into their store and said that I would like to purchase a new phone, and played dumb. When they pull up my information and see that I'm within a one month range of my contract being up, they have always been very generous in allowing me to upgrade earlier than I should be allowed to, while signing a new contract of course...
  • 37. Re: upgrade 3g to 3gs
    jeffltodd Level 1 Level 1 (0 points)
    Thanks... I bought the 8gig model.

    I phoned AT&T corporate and was told I would have to pay a "restocking fee" of $60 (for the upgrade).

    I have heard stories here and there about not being charged the restocking fee, but nothing officially from AT&T. The manager at the store I bought mine and the store nearby my work location both said I would have to pay the restocking fee for the 3gs 16gig model ($199). Even after I complained that I am paying $60 more than what they are charging, I get a half-hearted apology and take-it or leave-it attitude.
  • 38. Re: upgrade 3g to 3gs
    ImQuackers Level 1 Level 1 (0 points)
    To clarify I'm not upset :P I'm put-off perhaps, but I'm okay with the 3.0 upgrade till my contract runs out.

    deggie: Exactly part of what I was saying. It will take a revolution, not an evolution.

    Is this that revolution? So far it doesn't seem that way since Apple has not announced anything, even after all the 'talk'. Here's for hoping though.
  • 39. Re: upgrade 3g to 3gs
    rmb20 Level 1 Level 1 (0 points)
    isn't the idea of a contract to get you to CONTINUE to pay them longer???
    If I pay $150 per year ($1800/year), and I only have one year left on my contract, then they are out the extra $1800 if I don't upgrade. Why wouldn't they just have you sign another contract? It's the perfect excuse to get them to sign up for another two years.
    They get their subsidized phone money back and then some, but they get nothing if the millions of people who upgraded last year get totally ****** off and have the choice next year to go to another carrier....maybe by then someone else with have the iphone.

    Who cares about eligibility now? that is such a dinosaur philosophy. The modern consumer isn't going to wait two years, the technology isn't waiting two years...ATT is the only one that think this is a good idea. It's going to hurt them in the end.
  • 40. Re: upgrade 3g to 3gs
    orlandosuave Level 1 Level 1 (0 points)
    upgrade is logical and sound but 499 when i just payed 199 do they think our wallets our limitless they charge double the standard for any data device and i love the iPhone that's the saddest thing but i will never pay 499 and its time to upgrade can anyone say BLACKBERRY!!
  • 41. Re: upgrade 3g to 3gs
    jeffltodd Level 1 Level 1 (0 points)
    Does anyone know....

    AT&T confirmed the restocking fee for the 3g 8gig is $30. I thought $60 - anyone care to comment?
  • 42. Re: upgrade 3g to 3gs
    Steve Hodson Level 3 Level 3 (785 points)
    If you push it, they will compensate you the difference in price ($100?) and you keep the 8GB 3G.

    You may be even luckier as some have even got them to waive the re-stocking fee and just pay the difference to the 16GB 3GS.

    If you can't secure the latter then personally I'd pay the re-stocking fee and go 3GS
  • 43. Re: upgrade 3g to 3gs
    iPhoNettie Level 2 Level 2 (290 points)
    "can anyone say BLACKBERRY!!"

    Not here they won't.

    Anyway, I hear what your saying, BUT, no one is telling you you have to upgrade. Again, it's a choice. If you choose to upgrade while still under contract then you are agreeing to pay what you need to pay to upgrade. Why would that be anyone else's problem? I just don't get it. It is what it is, but you can say no thank you and wait until your contract runs out. If you must have the iPhone 3GS as soon as it comes out (and you're still under contract) then I think the real issue is your lack of patience, no?
  • 44. Re: upgrade 3g to 3gs
    Jim Wick Level 3 Level 3 (725 points)
    Don't be mad at the AT&T employees, they are kept in the dark on purpose. You can believe them if they said that they didn't know anything until it was announced. At my local Apple Store my rep said that they were caught completely off guard by the laptop announcements.