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Iphone sync error 13019?

304900 Views 264 Replies Latest reply: Feb 29, 2012 1:11 PM by synyster156 RSS
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RezX Calculating status...
Currently Being Moderated
Jun 12, 2009 4:10 PM
Ever since I upgraded to iTunes 8.2 I've been having issues synching. It will copy photos, ringtones, etc, but at some point says that iTunes could not sync "Error 13019".
(reposting in the appropriate forum)

Searching resulted in nothing.

Now my playlists on the phone are wiped out, oddly enough the music is there, but it doesnt show up on the phone. If I connect it to iTunes, it shows the music and the playlists as being there.

I did a reinstall of iTunes and chose a restore from back up, neither has worked.

Anyone else run into this?
Dual Core G5, Mac OS X (10.4.5)
  • Jason L Community Hosts Community Hosts (9,250 points)
    Currently Being Moderated
    Jun 12, 2009 4:28 PM (in response to RezX)
    Hi RezX,

    Do you have any 3rd-party security software running on your Mac? If you do, try reconfiguring or disabling the security software.

    If you haven't already, install the latest software updates by clicking the Apple> Software Update as shown here: http://support.apple.com/kb/HT1338

    Also make sure the iPhone is directly connected to the Mac, using the cable that came with it. This article: http://support.apple.com/kb/TS1286 provides other general USB troubleshooting tips that could resolve the issue.

    -Jason
    MBP 2.4 with 4GB ram, Mac OS X (10.5.7), Original iPhone, iPhone 3G, Apple TV, Airport, iMac, iPod Video, Nano, Hi-Fi..
  • Jason L Community Hosts Community Hosts (9,250 points)
    Currently Being Moderated
    Jun 12, 2009 4:53 PM (in response to RezX)
    RezX wrote:
    ah oops.

    I shouldve changed the OS option. This is on Windows Vista

    Do you see the same issue when syncing the iPhone on the Mac?

    What is syncing to the iPhone when you see the message?

    Do you see the same issue when syncing content to the iPhone from another user account? This article: http://support.apple.com/kb/HT1692 will walk you through creating another user account, under the *Attempt to sync content in a new Windows user* section.

    -Jason
    MBP 2.4 with 4GB ram, Mac OS X (10.5.7), Original iPhone, iPhone 3G, Apple TV, Airport, iMac, iPod Video, Nano, Hi-Fi..
  • pihc Calculating status...
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    Jun 17, 2009 11:28 AM (in response to RezX)
    I just upgraded my iPod Touch to OS 3.0, and now I am getting the same error and problem with no music available on the touch.
    iPod Touch
  • Swisscub Calculating status...
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    Jun 17, 2009 11:58 AM (in response to pihc)
    And same here for me too!
    What can be done?
    Windows Vista
  • kasper101 Calculating status...
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    Jun 17, 2009 12:15 PM (in response to pihc)
    I have the same problem.
    In iTunes it says that i have all my music on my iPhone but i can't see it on my phone.
    There must be some kind of solution?
    Dell XPS M1330, Windows Vista
  • kasper101 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 17, 2009 12:18 PM (in response to pihc)
    I have the same problem.
    In iTunes it says that i have all my music on my iPhone but i can't see it on my phone.
    There must be some kind of solution?
    Dell XPS M1330, Windows Vista
  • kasper101 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 17, 2009 12:18 PM (in response to pihc)
    I have the same problem.
    In iTunes it says that i have all my music on my iPhone but i can't see it on my phone.
    There must be some kind of solution?
    Dell XPS M1330, Windows Vista
  • kasper101 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 17, 2009 12:20 PM (in response to pihc)
    I have the same problem.
    In iTunes it says that i have all my music on my iPhone but i can't see it on my phone.
    There must be some kind of solution?
    Dell XPS M1330, Windows Vista
  • Apollo444 Calculating status...
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    Jun 17, 2009 12:28 PM (in response to Swisscub)
    Same problem here after upgrade to 3.0, I have Iphone 3G and Windows XP.
  • dna_splice Calculating status...
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    Jun 17, 2009 1:12 PM (in response to Apollo444)
    same whack problem.
    good to see others share my pain haha
    Windows Vista
  • Swisscub Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 17, 2009 1:26 PM (in response to Apollo444)
    where do you see the XP info?
    Windows Vista
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