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Can't open Keynote 09 file

167929 Views 225 Replies Latest reply: Mar 11, 2014 8:10 PM by applesyappledo RSS
  • WGQ Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 26, 2009 11:40 AM (in response to WGQ)
    I forgot to mention this, and I think it's highly relevant: I regularly back up when I'm working and I use save-as for each incremental change so that I can back up if I need to. I also use Time Machine. In this case none of the back-ups will open either. They all suffer from the same problem. None of the versions created after saving and agreeing to update to the Keynote '09 file format are readable.
    MacBook Pro, Mac OS X (10.5.1), also MacBook, Apple TV, iPhone
  • Kyn Drake Level 7 Level 7 (21,460 points)
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    May 26, 2009 12:27 PM (in response to WGQ)
    Ok, that's one thing I wasn't sure of. Do we have a problem BOTH with Keynote 09 only files AND with older files that have been updated to Keynote 09? If so, is it more a problem with 08, 06, or earlier upgrades?
    MacBook Pro 2.5- 2 Gigs, Mac OS X (10.5.6), 1 GHz TiBook 1 Gig
  • WGQ Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 26, 2009 1:26 PM (in response to Kyn Drake)
    I can't speak for others, but I have not had any issues with files that were originated in Keynote '09.

    My problem has been with files that started as Keynote '06, were opened with Keynote '09, and then saved in the Keynote '09 file format. I did not have problems with these files while Keynote '09 remained open. However, once the Keynote '09 application was closed, these files could not be opened again. I cannot reproduce the problem at will.

    I have not had problems with Keynote '06 files that were opened with Keynote '09 and then saved as Keynote '06 compatible files.
    MacBook Pro, Mac OS X (10.5.1), also MacBook, Apple TV, iPhone
  • n8inpas Calculating status...
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    May 26, 2009 1:54 PM (in response to Kyn Drake)
    For my own part, the problem exists with a file created solely by Keynote 09. It was never created in a prior version. I created it in KN09, closed it, returned the following day and it would not open.

    No major system revisions were performed.
    I had never seen the error before.
    Macbook Pro 15", Mac OS X (10.5.7)
  • Kyn Drake Level 7 Level 7 (21,460 points)
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    May 26, 2009 10:50 PM (in response to n8inpas)
    So a new facet... As long as Keynote '09 is open, it can open files that, in the future, become problematic. Do you know if there was a system restart inbetween or just quitting the app and restarting? Have you ever quit, restarted, are able to open the slideshow BUT then on the next day cannot?

    Have either of you tried changing to the package format to see if all your problems go away?
    MacBook Pro 2.5- 2 Gigs, Mac OS X (10.5.6), 1 GHz TiBook 1 Gig
  • Chik Level 1 Level 1 (85 points)
    Currently Being Moderated
    May 29, 2009 6:53 AM (in response to Bill Clarke)
    Just FYI that when I reported this to Apple feedback, they replied asking for a copy of the file, and a Apple System Profiler output.

    Just a heads up to hold on to a copy of the affect file if you get problems, in case you are asked to submit it.

    Message was edited by: Chik
    MacBook Pro 2GHz rev A, Mac OS X (10.5.7), Apple installed RAM 2GB
  • Kyn Drake Level 7 Level 7 (21,460 points)
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    May 29, 2009 9:49 AM (in response to Bill Clarke)
    iWork Update released today.

    http://support.apple.com/downloads/iWork09_9_02

    While this may not save your OLD files, it may help to prevent this from happening in the future. For the users affected, be sure to post back if this continues to happen AFTER installing this update.
    MacBook Pro 2.5- 2 Gigs, Mac OS X (10.5.6), 1 GHz TiBook 1 Gig
  • WGQ Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 29, 2009 10:14 AM (in response to Kyn Drake)
    I have the new update installed and I am still unable to open the affected files.

    I won't be able to help determine whether or not the new update prevents the file corruption (Apple's words) because unless the problem can be pinned down and understood, I won't be using Keynote '09 again until enough time elapses without reported re-occurrences to convince me that the problem has been resolved by other updates. The risk is just keep using it for anything time-critical is too high.
    MacBook Pro, Mac OS X (10.5.1), also MacBook, Apple TV, iPhone
  • William Franklin Calculating status...
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    Jun 3, 2009 12:51 PM (in response to Bill Clarke)
    After a recent software and firmware update on the MacBook Pro, the presentation I made IN Keynote '09 suddenly would not open! I would receive the error message that I need to reopen the file with a NEWER version.

    (How's THAT possible?!)

    I forced the computer to "Open With" Keynote '09 and that seemed to solve the problem. Why I had to do this, I don't know - but am glad that it worked.

    Alex
    PowerMac G5, 1TB, 1.25GB RAM; iBook G3; iPod 5th Generation, Mac OS X (10.4.10), Dual SGI monitor worstation; Kurzweil 2600xs
  • Stúphane Cook Calculating status...
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    Jun 14, 2009 9:05 AM (in response to Bill Clarke)
    Hello

    I have the same problem. The file was perfectly working last week and I already did a keynote lecture on Thursday. However, today I cannot access it and receive each time: " Unable to open 'filename' because it isn't a valid keynote document".

    I guess that it is yet time to fix it, isn't it ?

    BR,

    sc
    MacBookPro 5,1 Duo 2.4 Mhz, Mac OS X (10.5.7)
  • Austin Jackson Calculating status...
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    Jun 14, 2009 2:37 PM (in response to Bill Clarke)
    I experienced the same problem today (lost about 5 hours of work - awesome) and I have done some digging:

    If I rename the corrupt file with a .zip extension, then open it, it gives me a folder with the following contents:

    buildVersionHistory.plist
    QuickLook
    thumbs
    (and 5 .png files I used in the presentation)

    When I create a new file and do the same thing, I get the following:
    buildVersionHistory.plist
    index.apxi
    QuickLook
    thumbs

    The index.apxi file is an xml document that contains the presentation and it is completely missing from the corrupt file! I am going to try switching over to the "Save new documents as packages" setting and seeing if that helps. At a minimum, it seems we can at least check for the existence of the index.apxi file in the package before we close Keynote...
    MacBook Pro, Mac OS X (10.5.7)
  • WGQ Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 14, 2009 4:45 PM (in response to Austin Jackson)
    Important question: what version of Keynote 09 were you working with? Have you applied all of the latest updates? The last iWork update advertised 'increased reliability when saving Keynote documents.
    MacBook Pro, Mac OS X (10.5.7), also MacBook, Apple TV, iPhone
  • Stúphane Cook Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 15, 2009 3:39 AM (in response to WGQ)
    I am working with 5.0.2 (776) ... but it seems to last since a couple of years..
    MacBookPro 5,1 Duo 2.4 Mhz, Mac OS X (10.5.7)
  • Kyn Drake Level 7 Level 7 (21,460 points)
    Currently Being Moderated
    Jun 15, 2009 5:26 AM (in response to Austin Jackson)
    I believe that file gets eradicated and re-created upon save, so probably best to check for it AFTER save. If it's not there, then keep trying to save as other documents until it saves properly. Also, you could save the file "uncompressed", then you wouldn't have to add a .zip, you could just right click and "Show Package Contents" for a quick check.
    MacBook Pro 2.5- 2 Gigs, Mac OS X (10.5.6), 1 GHz TiBook 1 Gig
  • Austin Jackson Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 15, 2009 5:43 AM (in response to WGQ)
    version 5.0.2 (776)

    All system updates applied.
    MacBook Pro, Mac OS X (10.5.1)
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