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ELP! keyboard problem still persists....

19445 Views 114 Replies Latest reply: Jan 17, 2010 1:43 PM by GPAIN RSS
  • Reubenc Calculating status...
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    May 14, 2009 9:47 AM (in response to BlueX)
    STILL happening after 10.5.7 update! Looks like Apple is not going to address this serious fault in their keyboard hardware/firmware/software.

    Too bad really, it makes me lack confidence in their laptops to the point where I don't think it's worth replacing mine with another Mac when the time comes. Their support gave me the run around, telling me to reinstall 10.5.6 which did nothing of course.

    If you're having this problem it's apparently something you will need to just live with since it's been almost a year since the original post and not so much as a response saying they'll look into it.
    White Macbook 2008 Model, Mac OS X (10.5.7)
  • berdinkerdickle Calculating status...
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    May 18, 2009 4:25 PM (in response to BlueX)
    Still 'Elping' after all these years.
    macbook pro - with the everlasting 'ELP' issue, Mac OS X (10.5.7), MacBook Pro - Parallels 5584
  • Kintama1000 Calculating status...
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    May 27, 2009 4:05 PM (in response to berdinkerdickle)
    I've had my MBP repaired by Apple twice for this problem and it's still broken. Windows in BootCamp seems to be fine.
    MacBook Pro 2.4, Mac OS X (10.5.7)
  • mcgwd Calculating status...
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    May 30, 2009 12:04 AM (in response to Kintama1000)
    Mine is worse since 10.5.7, I cannot believe it and no word either.Windows 7 is rocking too, I am beyond over with APPLE.I just hope my MBP video goes out b4 the time limit imposed(if it happens, hopefully not).The new MBP have no TI FW chipset.
    15" 2.4 Ghz, SR MBP, 160 GB HD, 4GB ram, Mac OS X (10.5.7), Logic Pro 7.2.3, Reaktor 5, Sampletank 2.2,Stylus RMX
  • g4s Level 2 Level 2 (260 points)
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    Jun 15, 2009 3:40 PM (in response to BlueX)
    Has anyone noticed the keyboard firmware that came out today.

    Last week I contacted Applecare again and I sent my MBP in for another repair. When it came back, I couldn't believe it, they replaced the keyboard again. So I still had the problem.

    I called Applecare again and was transfered twice, finally to a guy who seemed to be very knowledgeable. He had me try to reproduce the problem in safe mode, which I was able to do twice, while he did some research. After about a half hour, he gave me his number, said he would contact engineering and to call him Wednesday. if I hadn't heard from him.

    Anyway, I hope this does the job. If it does I think I'll call him Wednesday to thank him. It's been a year and 7 months for me with this problem.
    MBP 2.4 ghz, Mac OS X (10.5.7)
  • tboilard Calculating status...
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    Jun 20, 2009 2:43 PM (in response to g4s)
    Anyone have any idea how many of us are out there? I am still having this issue also and it is driving me crazy. I keep hoping that the next rev of OS X will address the issue but this does not seem to be happening. Is there a new rev of keyboard firmware?
    MacBook Pro, Mac OS X (10.5.7), 2.4GHz Core 2 Duo, 3GB Ram
  • berdinkerdickle Level 1 Level 1 (0 points)
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    Jun 22, 2009 11:46 PM (in response to BlueX)
    I had the elp issue repair after repair.

    I now have a new unibody mbp.
    No elp issue whatsoever.

    It kinda confirms to me that there is a definite issue specifically with certain mbp's
    macbook pro, Mac OS X (10.5.4), MacBook Pro - Parallels 5584
  • g4s Level 2 Level 2 (260 points)
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    Jun 25, 2009 8:02 AM (in response to BlueX)
    The firmware I got through software update the other day was the same 1.0 keyboard firmware we got originally Feb. 19, 2008. It doesn't make sense to me, but I think that update was only delivered to my machine after my service rep. contacted engineering. Is that possible?

    Anyway, it didn't change anything. After the repairs I've had done and a long customer service phone call yesterday, my old 2.4 ghz MBP is gone and a new one is on the way. Applecare finally came through big time for me.

    After all this time dealing with this, I don't think anyone knows why this problem exists. A new logic board would almost certainly take care of it, but I don't know.

    Wish I could help.
    2.66 uMBP (tomorrow)
  • berdinkerdickle Level 1 Level 1 (0 points)
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    Jun 25, 2009 1:15 PM (in response to g4s)
    I dealt with it almost 2 years.
    I had my Logic Board, Ram, Keyboard, and connecting ribbons replaced.
    I asked them if they were replacing the parts with refurbished, because they replaced my logic board twice for other reasons.
    Nothing helped. And it only happened on the mac side.
    I really wanted to run windows thru a virtual machine, but the elp issue was too much typo risk for the work I do.

    I now have a Unibody 17 and have not had one hint of "elp"
    I now work from the mac side and have been using a VM to run windows.
    Finally! everthing is working just dandy.

    There was just something mysteriously wrong with those certain MBP15" builds during that time.

    1.5 years ago the "elp" issue was a flaming topic, not just here, but in other mac forums as well. We now have only a couple posts that show up here and there.
    Giving even more credence that it was a certain batch of MBP's.
    17" Unibody MBP, Mac OS X (10.5.7), Fusion
  • Renfield5 Calculating status...
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    Aug 1, 2009 4:12 PM (in response to BlueX)
    It's over. My two weeks old Unibody works like a dream and make the past two years with my 2007 model look like a horrible nightmare, that I will hopefully forget soon. Countless replacements of (expensive) parts through Apple Care could not improve the ELP matter nor any other attempt, you know the score as well as you know that many critical opinions and ideas got heavily censored in that period. To me it clearly was a flawed line. But now it's behind. The new Unibody on the other hand, is a piece of pure art and in some strange way I feel as if we, the people who were shouting loudest and spending stupid hours of doing so, despite censorship and humiliation, have somehow contributed to its existence. Maybe I have these thoughts only to make me feel better. I don't know. All I know is that I now have what I originally wanted. Apple, I will try to forgive you but please please don't do that again. We keep watching you. ; )
    Macbook Pro 17", Mac OS X (10.5.7), 2.8 Ghz, 4GB RAM, my first glossy screen...
  • g4s Level 2 Level 2 (260 points)
    Currently Being Moderated
    Aug 2, 2009 10:16 AM (in response to Renfield5)
    I agree. I've had my new one for about 5 weeks and this is as good as it gets!

    It's funny though, I still find myself holding down the first key press to make sure it shows up. Old habits die hard.
    uMBP 2.66, Mac OS X (10.5.7)
  • Reubenc Level 1 Level 1 (0 points)
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    Aug 3, 2009 8:51 AM (in response to Reubenc)
    I guess the preferred solution from Apple is to just buy a new macbook! Expensive but effective.
  • nickoz Calculating status...
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    Aug 28, 2009 2:13 PM (in response to BlueX)
    Issue seems to be back on Snow Leopard.

    Macbook Pro 3,1 model.

    The 10.5 updates had fixed it for me, but unfortunately, now I have upgraded to 10.6, it appears to be back again.

    I tend to agree that it seems to be when a USB mouse is attached.
    Macbook Pro 3,1, Mac OS X (10.6)
  • John Wallace3 Level 1 Level 1 (65 points)
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    Sep 3, 2009 10:21 AM (in response to nickoz)
    Curious if anyone has tested the ELP issue with different wireless mice. I have a wireless Mighty Mouse and I do have the ELP issue.
    MacBook Pro 15" & 17", Mac OS X (10.5.8)
  • g4s Level 2 Level 2 (260 points)
    Currently Being Moderated
    Sep 3, 2009 4:34 PM (in response to John Wallace3)
    Mine did it with a wireless Mighty Mouse and a Logitech V470 bluetooth mouse. It ELP'ed with both.
    uMBP 2.66 15", Mac OS X (10.6)
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