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  • 150. Re: Sudden volume increase problem
    jefflmoran@cogeco.ca Level 1 Level 1 (0 points)
    I used the white pipe tape - the stuff that is really thin - (not sure what it is called) I put it around the volumn controls and the input where the ear phones connect to the shuffle - so far it is working ok and you have no trouble accessing the controls - it stops sweat and water from entering the controls while giving you full control of the unit. A temp fix but it seems to work ok and does not give a bulky feeling to the unit. I will keep you posted as to how it is working - so far it has been a week with no problems!
  • 151. Re: Sudden volume increase problem
    IPOGUY Level 1 Level 1 (0 points)
    I run everyday and I believe it is the headphones (made in China) which are causing the problem. I take it off and after a bit it cools down and seems to work okay. I have tried wearing it on the outside of my shirt where in the past I would put the cord under my shirt so it was not flopping all around when I was running. Today however, after running for 1/2 hour (with the shuffle on the outside of my shirt as well as the headphones) the player started skipping songs and then the voice came on telling me what song was playing and the artist and then when I tried to skip to the next song it would announce All songs and it went crazy on me. I finally was so annoyed I took it off and put it back in my locker for another day. Does anyone know if we are able to have these replaced or what the solution is? I loved it because it is so small and clips on but like others have said here, for runners it is useless.
  • 152. Re: Sudden volume increase/decrease/change of track/change of language!
    fuzzy1980 Level 1 Level 1 (0 points)
    Bottom line, Apple knows about this problem, I have called and the apple customer service agent acknowledged the problem, and even said they do not have a solution yet. He thinks they will reimburse for a new headphone that their engineers create either by email or a coupon that we can take to a store.

    Also, when apple claimed they fixed the problem with new software... yeah, not true... and everyone knows it is not a software problem but hardware. (When sweat goes into the headphones, the volume goes up!!!, NOT SOFTWARE! So nice try apple... but try again.

    HURRY UP AND FIX THE PROBLEM!!! THIS IS ANNOYING! APPLE YOU SUCK RIGHT NOW.
  • 153. Using 3G Shuffle earbuds with iPhone 3GS
    Kim Hill1 Level 2 Level 2 (160 points)
    I got the iPhone 3GS a week ago- it comes with the same earbuds (volume control) as the 3G iPod shuffle. So far, I've been able to avoid exposing the earbuds to sweat or moisture, but I'm curious if any other iPhone 3GS users have anything to report about failures.
  • 154. Re: Sudden volume increase/decrease/change of track/change of language!
    dvdtknsn Level 1 Level 1 (0 points)
    Does Apple ever participate in these forums? Instead of multiple threads of a large number of people speculating on workarounds and Apple's policy, why doesn't a customer service rep from Apple simply clarify the issue and give us a status update? I work for support in a Cambridge software company and we have a policy to respond to unresolved forum posts within 48 hours otherwise we'd miss our SLAs and our customers would walk away. I can't understand why Apple would think it good customer service to let everyone complain individually rather than use the one-to-many approach and keep its customers in the loop? We all know that there's a problem, so it's no big secret, we just want to know where we stand and when / how there will be resolution. I think the new Shuffle is a decent piece of kit. If it weren't for the moisture issue, it would be phenomenal. Just because the earphones aren't great shouldn't mean that Apple's support is equally poor.

    David
  • 155. Re: Sudden volume increase problem
    smaree123 Level 1 Level 1 (0 points)
    I called Apple yesterday. I have been using this for running and nothing but problems. I have tried restoring the shuffle. Nothing helps. Now the controls on the headphones don't work. Their answer? Take it to the nearest Apple store to exchange. I am ready to throw it in the trash.
  • 156. Re: Sudden volume increase problem
    thaag Level 1 Level 1 (0 points)
    OK, I have read all of the posts, and certainly agree that this is design flaw that was either missed during analysis and conceptual design, or just in quality assurance testing. Either way, I really like the product, and since I gave my 2g to my son, I am stuck with my 3g.

    My solution to the problem is as follows:
    1. I took my 2nd pair of broken headphones to the apple store to get my 3rd pair. No, the manager was no aware of the issue.
    2. I wrapped the control part in plumber's teflon. this is the non-sticky, white tape used to wrap and seal pipe threads.
    3. I mixed up some 2 part urethane rubber. This can be purchased at an auto parts store. I ordered mine via smooth-on, the manufacturer.
    4. I dipped the control unit into the rubber enough to coat the control as well as 1/2 inch of the cord on either side.

    No more problems, and I run about 20-25 miles a week. I realize that this might be too much work, and that apple should fix the problem. The solution I have works for me, and furthermore, I think it is a factory-ready solution, as it would not take much to apply in production.
  • 157. Re: Sudden volume increase problem
    vershon Level 1 Level 1 (0 points)
    Has anyone tried 3rd party headphones for the the 3G ipod shuffle?
  • 158. Re: Sudden volume increase/decrease/change of track/change of language!
    Schrodinger56 Level 1 Level 1 (30 points)
    dvdtknsn wrote:
    Does Apple ever participate in these forums? Instead of multiple threads of a large number of people speculating on workarounds and Apple's policy, why doesn't a customer service rep from Apple simply clarify the issue and give us a status update?

    <snip>

    "Does Apple ever participate in these forums?"......No, basically Apple aren't interested because they know that Apple "fans" will continue to pour money into their tills despite the design/software ****-ups Apple produces. I suppose the lesson to be learnt is never buy the first of anything as it's generally released onto the public for them to highlight all the design flaws.
  • 159. Re: Sudden volume increase problem
    skulfox Level 1 Level 1 (0 points)
    guys im not having the same problem .... but there seems to be a different problem with the voice over....
    My iPod is not telling me the title or artist of the playing track ... !!! however when i hold the middle button it takes me to the playlist menu.There too im only getting the names of the playlists as 'PLAYLIST 1' or 'PLAYLIST 2'!! is this a problem ......?
    any suggestions??
    thanks in advance
  • 160. Re: Sudden volume increase problem
    0Ari0 Level 5 Level 5 (4,995 points)
    Have you enabled VoiceOver in Options in the Summary panel in iTunes?
  • 161. Re: Sudden volume increase problem
    trygveandersen Level 1 Level 1 (0 points)
    After returning 3 pair of earbuds to apple for this moisture problem, I called Apple support and they told me they were aware of the issue and they sent me a "new and improved" version of their earbuds. I was able to run 5 times until they broke as well. I can't believe how bad they have screwed up on this shuffle. APPLE FIX THIS PLEASE, YOU HAVE PEOPLE WHO WOULD REALLY LIKE TO USE YOUR PRODUCT! GET WITH IT!
  • 162. Re: Sudden volume increase problem
    jamespearson Level 1 Level 1 (0 points)
    Here's me adding myself to the list.

    The shuffle is a great idea, fantastic on bike rides etc etc. Took it out for it's first run the other night. Not only was I running in humid South Korea, I sweat a lot too. Well, enough to make my super-sensitive shuffle break.

    Going to try and swap it in Hong Kong asap.
  • 163. Re: Sudden volume increase problem
    smaree123 Level 1 Level 1 (0 points)
    I'm on my 2nd one, and so far it has been okay. I have only sweated really hard 3 times with it on though, so I am keeping my fingers crossed. Apple sent an email for me to comment on their service and I am waiting awhile to make sure it continues to work properly.
  • 164. Re: Sudden volume increase problem
    FuzziMac Level 1 Level 1 (0 points)
    I will try looping the cord right before the controls to see if that works. It's too bad that we have to resort to doing that. ANYONE FROM APPLE READ THESE POSTS??????

    DO SOMETHING ABOUT THIS!

    Brutal.

    Did they not think that the majority of people who would benefit from the new shuffle would be heading to the gym, or going for runs?
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