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Opening Emails Slow in Mac Mail

981 Views 6 Replies Latest reply: Jul 14, 2009 2:35 PM by integlspwr RSS
integlspwr Calculating status...
Currently Being Moderated
Jul 7, 2009 5:52 PM
The issue i am having is that e-mail messages in mac mail take longer than normal to render the HTML in the body.

I can see the subject and who its from but the body takes about 20-40 seconds to render the e-mail.

I notice that some people on the discussion boards are having the same issue but no one has really posted a 100% solution for the issue.

specs on the laptop is intel core 2 duo with 2gb ram running 10.5.7.
macbook pro, Mac OS X (10.5.7)
  • sitspotsit Level 3 Level 3 (780 points)
    Currently Being Moderated
    Jul 7, 2009 6:35 PM (in response to integlspwr)
    Have you tried rebuilding your Mail index, or even repairing permissions? If not, do the first by quitting Mail and opening Users/Username/Library/Mail and delete the Envelope Index file. Then restart Mail and wait for it to import your existing mail into the program, then test to see if things speed up.
    iMac 15" 1.35 Ghz PPC G4, Mac OS X (10.4.11), 1 GB RAM
  • sitspotsit Level 3 Level 3 (780 points)
    Currently Being Moderated
    Jul 8, 2009 6:33 PM (in response to integlspwr)
    If you delete the Envelope Index file, you lose nothing; it just gets recreated when you restart Mail. But if you haven't tried repairing permissions yet, do that. If you're using DSL or cable Internet, it's worth the effort to reset your modem/router by unplugging it for a few minutes, then plug it back in and see if that also helps.

    You should also open System Preferences>Network and add these two DNS server entries:

    208.67.222.222
    208.67.220.220

    Save the changes and quit, then restart Mail. These are faster servers than those used by your ISP, and in the case of Safari, will provide protection against phishing attacks.
    iMac 15" 1.35 Ghz PPC G4, Mac OS X (10.4.11), 1 GB RAM
  • sitspotsit Level 3 Level 3 (780 points)
    Currently Being Moderated
    Jul 9, 2009 9:10 PM (in response to integlspwr)
    To repair permissions:

    Launch Disk Utility (in your /Applications/Utilities folder), select the name of your hard drive, be sure you're in the First Aid section, then click on Repair Disk Permissions and wait for it to finish. Quit and restart Mail to see if it makes any difference.

    Post back with results, and whether or not you rebuilt your Mail index.
    iMac 15" 1.35 Ghz PPC G4, Mac OS X (10.4.11), 1 GB RAM

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