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Post 2.2.1 upgrade iPhone / iTunes sync crashes iTunes

58447 Views 264 Replies Latest reply: Jul 12, 2009 4:18 AM by IJustWantItToWork RSS
  • restivz77 Calculating status...
    All, I had a lot of these problems too, the freezing on the sync, the fact that it would just die trying to upgrade to 2.2.1 and get that stupid unknown error (14).

    Here's how I fixed,

    I plugged my iPhone into my friend's mac, restored it to 2.2.1, exited the sync on his mac, then plugged it into my computer and great success! Hopefully you got one good sync in there and you can restore your iphone from back up.

    This has happend to me twice on two different iPhones. I have heard that it can be cause by apps. I buy all my music from Apple so I don't think it was that, but I'm willing to be the mini piano app or the google app might have given me this headache.
    IBM Thinkpad T60p, Windows XP
  • scribblyfaces Calculating status...
    I have tried all the 'restore' fixes suggested for my iphone since upgrading to 2.2.1 and having endless wifi problems ever since and none work. Has anyone any other suggestions. My wifi drops in and out as it feels like it. It shows me connected on the setting page but not on the top of the phone. It has ruined my phone. Help
  • IsmailParuk Calculating status...
    Hi,

    I was have the same issue with syncing where only Applications and Photos go through, found a solution and wanted to share

    Tried on the MacBook Aluminum also running 10.5.6 and iTunes 8.1.1 and no problems.

    So using information found on this post (http://discussions.apple.com/thread.jspa?messageID=8504951) which mentioned reinstalling iTunes and made reference to the iPhone config. utility (which I installed recently) this is how I solved the problem:

    The post mentioned deleting the following folders and reinstalling iTunes:
    /System/Library/Extensions/AppleMobileDevice.kext
    /System/Library/PrivateFrameworks/DeviceLink.framework
    /System/Library/PrivateFrameworks/MobileDevice.framework
    /Library/Receipts/AppleMobileDeviceSupport.pkg

    I made a backup of the Frameworks and deleted ONLY the Frameworks from /System/Library.
    Reinstalled iTunes and the Frameworks were recreated

    Opened iTunes, hit Sync and everything worked perfectly.
    iMac 17" White + MacBook Aluminum, Mac OS X (10.5.6), ACTC 10.5
  • IsmailParuk Level 1 Level 1 (0 points)
    Hi, (sorry for the double post)

    I was have the same issue with syncing where only Applications and Photos go through, found a solution and wanted to share

    Tried on the MacBook Aluminum also running 10.5.6 and iTunes 8.1.1 and no problems.

    So using information found on this post (http://discussions.apple.com/thread.jspa?messageID=8504951) which mentioned reinstalling iTunes and made reference to the iPhone config. utility (which I installed recently) this is how I solved the problem:

    The post mentioned deleting the following folders and reinstalling iTunes:
    /System/Library/Extensions/AppleMobileDevice.kext
    /System/Library/PrivateFrameworks/DeviceLink.framework
    /System/Library/PrivateFrameworks/MobileDevice.framework
    /Library/Receipts/AppleMobileDeviceSupport.pkg

    I made a backup of the Frameworks and deleted ONLY the Frameworks from /System/Library.
    Reinstalled iTunes and the Frameworks were recreated

    Opened iTunes, hit Sync and everything worked perfectly.
    iMac White + MacBook Aluminum, Mac OS X (10.5.6), ACTC 10.5
  • Angelpunem Calculating status...
    I've done everything under the sun, including all that you mentioned. all with the help of an apple tech level 2 ,I believe,. It works a couple of times then problem comes back again!!! WHENEVER I PHONE IS CONNECTED THROUGH A USB PORT ITUNES FREEZES. WHETHER I TUNES IS OPEN BEFORE OR AFTER THE CONNECTION.all since upgrade to 8.1.1 APPLE engineers are suppose to get back to me with a fix!!! april 20th, 2009.
    I can't believe Apple can't seem to create updates without screwing something up! seriously considering switching back to palm or blackberry. Had been using Palm OS platforms for 2 decades never encountered the problems I'v had with iphone since I purchased it several months ago. Hours of my life I'll never get back!!
    Dell XPS notebook, Windows XP
  • IsmailParuk Level 1 Level 1 (0 points)
    Hi,

    Please can you provide me with some info:

    1. Are you running XP SP3?
    2. Have you installed iConcertCal?
    3. When iTunes crashes, please can you copy the error message and post it.
    iMac White + MacBook Aluminum, Mac OS X (10.5.6), ACTC 10.5
  • Angelpunem Level 1 Level 1 (0 points)
    I'm running Vista, I have not installed iconcertCal, itunes "freezes" no messages.....
    Dell XPS notebook, Windows XP
  • ylk88 Calculating status...
    The solution that finally worked for me was to delete ALL podcasts from the iphone (using the swipe-right move to show the delete box), then try to sync yet again. I believe the culprit podcast was one downloaded direct to the iphone.

    - fix described under item 32 on:
    http://www.ilounge.com/index.php/news/comments/iphone-software-221-causing-itune s-crashes/P20/

    I have previously reset the iphone, restarted the Mac, uninstalled & reinstalled iTunes, de-authorised the iMac for iTunes & re-authorised it, deleted ALL non-essential Apps, sworn, sweated & palpitated all to no good effect - riven with the fear of a complete iphone failure without the possibility of a restore from iTunes....

    Before YOU try anything too heavy, try deleting Podcasts from the phone (starting with any recent ones downloaded direct to the phone)!

    Good luck!
    iMac, Mac OS X (10.5.6), macBook, iphone 3G, ipod nano
  • jaroslaw Calculating status...
    Currently Being Moderated
    Jul 7, 2009 12:37 AM (in response to ylk88)
    Hi,

    Looks like the problem is back: my iPhone 3G running 3.0 started crashing as described in the thread after I downloaded a free piece of TopGear.
    The workaround with deauthorise/authorise trick did not work. I have also tried to delete all the podcasts, as suggested in one the links mentioned in the thread, and even deleted all the apps - no changes, still crashes. The only trick, which gets me 'round is to deauthorise my MacBook permanently - after that I can synch all but the Apps.



    Regards, Jarek.
    MacBook, Mac OS X (10.5.7)
  • IJustWantItToWork Calculating status...
    Thanks for posting the delete PodCasts fix. This worked for me too. I had the same problem where iTunes crashed during sync.
    Previously I had tried uninstalling, deleting all config files, re-installing. Then doing the same to version 7.7 - told me needed version 8.
    Then upgrading again to version 8.2.
    Then doing the de-authorise/authorise, free app.
    None of this worked - 5 hours of my life gone
    But just deleting PodCasts did So thank you!
    PC, Windows XP Pro
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