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5284 Views 6 Replies Latest reply: Nov 3, 2009 5:54 AM by shabos
Currently Being ModeratedAug 11, 2009 8:22 AM (in response to shabos)This is due to wrong data within the launch services database. In this database, the Finder keeps the mapping between file-types and applications.
You should download a tool like MainMenu (http://creativebe.com/mainmenu/) or Xsupport (http://www.xsupport.ch) and use it to clean your local caches and databases.
(In MainMenu: Rebuild->Rebuild Lauchservices
in Xsupport: Maintenance -> Reset ->Reset File Types Settings)
After cleaning you should be able to re-associate the Xpress file with the right application simply by opening the file with XpressMac SE/30 (A/UX 3.0)
Currently Being ModeratedAug 11, 2009 1:29 PM (in response to shabos)I tried using main menu to clear the launch services, but that didn't re-associate the files with Quark after opening them. I also couldn't find the download link for xsupport on the link you provided.
Another issue that just cropped up is when the user touches a file they become unreadable for some users. I turned on file extensions in Finder and did not see a qxd extension on these files. If I copy one of the files to the desktop, and manually add .qxd the file opens with quark. Does that give any indication on what the problem is?MacBook, Mac OS X (10.5.7)
Currently Being ModeratedAug 12, 2009 12:36 AM (in response to shabos)
I also couldn't find the download link for xsupport on the link you provided.
Looks like they have changed their business model. I just copied the URL out of the aboutbox of my copy of the Xsuppport toll but didn't crosscheck it.
Does that give any indication on what the problem is?
Not really, perhaps a corrupted or unreadable (by permission) .DS_Store file in the folder where your Xpress files reside, but then again that should affect other clients as well.
Which leads to the question:
When some clients have the correct mapping document <-> Quark Xpress and one (or more) other(s) don't, do you connect with different users to the server or are the users always the samr but the connection made from different machines?
If youuse different users to connect, then the problem very like is on the server side (addess rights, etc). If the same user has different results on different machines, the problem's most likely a local one. In which case you coud try all of ManiMenu's clean and deep clean actions.Mac SE/30 (A/UX 3.0)
Currently Being ModeratedAug 12, 2009 6:57 AM (in response to shabos)
I tried using main menu to clear the launch services,
The most likely problem with the workstation -since it seems to affect only this workstation- is a directory problem with the disk. Run DiskUtility.app on it to check the disk. If problems turn up that can't be fixed by DU, try something with more 'muscle' like DiskWarrior.
I turned on file extensions in Finder and did not see a qxd extension on these files.
Login as the affected user. Open QE, create a new file, save it and see that the dialog box isn't 'hiding' the extension. Instruct the user to add the proper extension to the filename.
Currently Being ModeratedNov 3, 2009 5:54 AM (in response to Mabel O\'Farrell)I think the issue with this must be the user's account on the server. I set up a new iMac for her yesterday, and the Quark file issue persisted. I am going to set up a new account, and remount the shares.MacBook, Mac OS X (10.5.7)