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iSight not working with Skype

62860 Views 27 Replies Latest reply: Jul 16, 2010 8:30 PM by EZ Jim RSS
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JillyBeanWV Calculating status...
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Aug 11, 2009 12:54 PM
I bought a new MacBook Pro 13 inch about a week ago and this is my first experience with Mac, although I've been using Windows for many years.
I downloaded the latest version of Skype for Mac and installed it. I made sure iSight is marked in the preferences of Skype and I can see myself in the window there. I have quit iChat, iMovie, and Photo Booth. Don't really know how to check to see if iSight might be in use by anything else.
When I try to make a test video call on Skype the video part does not work, only the audio. I was under the impression that my iSight cam should work but iChat won't come up. I have no video in Skype.
Can anyone give me some idea of what to do next? I've also sent my question to the Skype support team. Couldn't find any helpful info on their website or in their forums.
Thanks,
JillyBeanWV
MacBook Pro 13, Mac OS X (10.5.8)
  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Aug 11, 2009 6:36 PM (in response to JillyBeanWV)
    JillyBeanWV wrote:
    Don't really know how to check to see if iSight might be in use by anything else.


    Welcome to Discussions, JillyBeanWV

    Look in the Dock. Any app that is running will have a small dot next to it. Ones that do not have the small dot are not running.

    Though not all inclusive, this list shows many of the apps that can use your iSight:

    http://discussions.apple.com/thread.jspa?threadID=2013310

    The "Help" for any app that is running will answer most of your questions. If you need more assistance with any Apple topic, you can find it by searching or posting in the relevant Apple Discussions Forum:

    http://discussions.apple.com/index.jspa



    When I try to make a test video call on Skype the video part does not work, only the audio. I was under the impression that my iSight cam should work but iChat won't come up. I have no video in Skype.


    You should not be trying to use both Skype and iChat at the same time. I think your posted comment about " iChat won't come up." here is not what you meant. I am going to ignore that unless you post back and tell me differently.

    Consider relevant parts of both these Skype troubleshooting articles:

    I set up video but it doesn't work on my Mac?

    I am having problems with video in Skype for Mac.

    Among the first things to check are that the correct video device (webcam) is selected in Skype, under Skype > Preferences > Video and also, in the same preference pane the checkbox ”Enable Skype video” , is checked.



    Can anyone give me some idea of what to do next?


    Having sent your question to the Skype support team, I think you are in good shape. 

    If you do not get the answers you need here, there should be nobody better able to tell you how to make Skype software work with your system than the Skype technical staff.

    For more info or future Skype-specific issues like this one, you will probably get quicker answers by searching or posting in the appropriate Mac OS X forum:

    http://forum.skype.com/

    The Skype users there have likely already solved the same problem you are facing.

    Of course, we will be happy to try to help here whenever we can.

    EZ Jim



    G5 DP 1.8GHz w/Mac OS X (10.5.8) PowerBook 1.67GHz (10.4.11)   iBookSE 366MHz (10.3.9)  External iSight
  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Aug 12, 2009 9:53 PM (in response to JillyBeanWV)
    You're most welcome, JillyBeanWV

    Happy to hear that you got it working.

    Thanks for letting us know.

    Cheers,
    EZ Jim



    G5 DP 1.8GHz w/Mac OS X (10.5.8) PowerBook 1.67GHz (10.4.11)   iBookSE 366MHz (10.3.9)  External iSight
  • Nigel-66 Calculating status...
    Currently Being Moderated
    Sep 11, 2009 7:30 PM (in response to EZ Jim)
    Jilly, can you give me instructions on how to uninstall Skype and reinstall it as I have no video since updating to 10.5.8, skype video has gone and I can't get it. But I can't see an uninstall option for Skype, do I just drag Skype from applications to the trash? and if I reinstall a new one from Skype site, will I have lost all my contacts in my Skype contacts list?
    Thanks.
    Mac Pro 2.66GHz, Duel-Core Intel Zeon 3 GB RAM & 3 extra 500GB internal HDs., Mac OS X (10.4.7), Final Cut Studio 5.1.2
  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Sep 12, 2009 7:50 AM (in response to Nigel-66)
    Nigel-66,

    If you don't get an answer from JillyBeanWV, you will find answers to all Skype-specific questions like yours at https://support.skype.com/

    ... how to uninstall ... and reinstall ... will I have lost all my contacts in my Skype contacts list?


    These particular questions are answered at:

    http://www.skype.com/intl/en/help/guides/skypeformac/upgrading/uninstall.html

    Uninstall Skype

    To uninstall Skype, quit Skype, open your Applications folder and sadly drag your copy of Skype to the trash. Your user information, including your Contacts list and call log, is retained on your computer in case you should decide to try Skype again at a later date. These files can be found in “username/Library/Skype”. This directory containing harmless data can also be deleted.



    For best Skype help, you can even participate in the dedicated Mac OS X Skype Discussions linked at http://forum.skype.com/   The Skype users who post there may have already answered your questions and will appreciate learning of your experiences and helpful tips you may have already discovered.

    Of course, we will be pleased to try to help here if we can, but you may get quicker or better help from actual Skype users.

    Cheers,
    EZ Jim


    G5 DP 1.8GHz w/Mac OS X (10.5.8) PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight
  • AllenTT Calculating status...
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    Oct 13, 2009 10:15 AM (in response to JillyBeanWV)
    Hey EZ JIM, Jilly,

    I just purchased a Mac book pro this weekend, took it out of the box and installed Skype.
    I tried to have a video call and the person I was calling couldn't see me, although I could see my own image on the screen. I have read all the threads of similar complaints and could not rectify the problem with the limited information that was available.
    My webcam works fine as I can see and take pictures through the Photo Booth application, as well the camera did work very briefly on the first call I made.

    I am running MAC OS X Ver: 10.6.1
    Skype Version: 2.8.0.722

    My macbook has a built in Camera isight.

    I need to know if this is a bug with Skype that is being repaired, or has already been repaired.
    I am extremely frustrated and am prepared to close my skype account as a result as there seems to be no information whatsoever to repair this problem that I could find.

    I've sent a message to Skype people to see if they can help rectify the problem, but it looks like Jilly solved it by removing Skype and reinstalling it?

    Any help to resolve this would be greatly appreciated!!

    Thank you.
    Mac Book Pro 2.8 GHz, Mac OS X (10.6.1)
  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Oct 13, 2009 2:20 PM (in response to AllenTT)
    AllenTT wrote:
    ... it it looks like Jilly solved it by removing Skype and reinstalling it?


    Welcome to Discusions, AllenTT

    Did uninstalling Skype and reinstalling it fix the problem for you like it did for JB?

    Did you use Disk Utility to repair permissions before and after you reinstalled?

    EZ Jim




    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.1)

    MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.1)

    G5DP1.8GHz (10.5.8) G4 PowerBook 1.67GHz (10.4.11)

    iBookSE 366MHz (10.3.9)  LED Cinema Display  External iSight
  • AllenTT Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 13, 2009 3:39 PM (in response to EZ Jim)
    Hello EZ,

    Thanks for responding,

    I tried uninstalling Skype by dragging the app to the recycling bin and re-downloading and installing again, however unfortunately that didn't work.

    I didn't use the Disk Utility because I'm not exactly sure how to do that, can you please give me some more information on how to do that ?

    Thanks.
    Mac Book Pro 2.8 GHz, Mac OS X (10.6.1)
  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Oct 13, 2009 4:19 PM (in response to AllenTT)
    AllenTT wrote:
    Hello EZ,

    Thanks for responding...


    You're welcome, AllenTT

    I tried ... by dragging ... to the recycling bin ... that didn't work.


    Are you using the Mac version of Skype in Mac OS X, or are you running a Windows® version on your iNtel Mac?

    If you are using the Mac version, did you follow the uninstall instructions in Skype (and quoted above) or did you really move the Skype app to a folder called "recycling bin" instead of your Mac's "Trash"?

    Did you empty the Trash before reinstalling the latest version of Skype from http://www.skype.com/ ?



    I didn't use the Disk Utility because I'm not exactly sure ... how to do that ?


    • Click on Mac OS X Desktop so the word "Finder" shows
      next to the  in the upper left corner of your display.

    • Use the Finder > Go > Utilities menu command to open your Utilities Folder.

    • Double-click on the "Disk Utility" icon to launch the Disk Utility application dialog window.

    • Click once on the icon for your Startup Disk in the sidebar at the left side of the window.

    • Click once on the "First Aid" tab in the upper center of the window.

    • Click the "Repair Disk Permissions" button in the lower part of the window.

    • Let the computer run until you see a message that repairs are complete. 
      Permissions repair can take several minutes or even a few hours the first time you do it.
      (If permissions cannot be repaired, Disk Utility will give you further instructions.)
    • As usual, Mac Help can give you more information. Clicking the helpmark button
      in the lower left corner of the Disk Utility window will give you context sensitive Help.

    EZ Jim




    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.1)

    MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.1)

    G5DP1.8GHz (10.5.8) G4 PowerBook 1.67GHz (10.4.11)

    iBookSE 366MHz (10.3.9)  LED Cinema Display  External iSight
  • AllenTT Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 14, 2009 11:39 AM (in response to EZ Jim)
    Ez,

    I am using the Skype in the MAC OS X, I'm just used to saying recycling bin, but what I meant to say was the trash.

    Just ran the disk Utility, I'll try the Skype again and see what happens.

    Let you know.

    Thanks.
    Mac Book Pro 2.8 GHz, Mac OS X (10.6.1)
  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Oct 14, 2009 2:36 PM (in response to AllenTT)
    You're welcome, AllenTT

    Thanks for clarifying.

    We will watch for your status update.

    EZ Jim




    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.1)

    MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.1)

    G5DP1.8GHz (10.5.8) G4 PowerBook 1.67GHz (10.4.11)

    iBookSE 366MHz (10.3.9)  LED Cinema Display  External iSight
  • AllenTT Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 14, 2009 10:02 PM (in response to EZ Jim)
    Hello EZ,

    So I tried the skype and it still didn't work.
    Giving up on Skype I tried to have a video convo through MSN messenger (downloaded off the internet) and that didn't work either. Went back to Skype to have a audio conversation and surprisingly the video started working..... I have no idea what happen other than the MSN was conflicting with Skype in some way or another and by trying to have a video convo through MSN it seemed to fix the problem....

    Very odd, but it seems to be working now, hopefully that helps somebody who come across the same problem.
    Mac Book Pro 2.8 GHz, Mac OS X (10.6.1)
  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Oct 15, 2009 9:17 AM (in response to AllenTT)
    AllenTT wrote:
    Hello EZ,

    So I tried the skype and it still didn't work.
    Giving up on Skype I tried to have a video convo through MSN messenger (downloaded off the internet) and that didn't work either. Went back to Skype to have a audio conversation and surprisingly the video started working..... I have no idea what happen other than the MSN was conflicting with Skype in some way or another and by trying to have a video convo through MSN it seemed to fix the problem....

    Very odd, but it seems to be working now, hopefully that helps somebody who come across the same problem.


    Congratulations, AllenTT !

    Happy to see you have it working. Your persistence paid.

    If you want more info about MSN and the options for Mac, take a look at

    http://discussions.apple.com/thread.jspa?messageID=10385334&#10385334

    Kudos for letting us know.

    EZ Jim




    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.1)

    MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.1)

    G5DP1.8GHz (10.5.8) G4 PowerBook 1.67GHz (10.4.11)

    iBookSE 366MHz (10.3.9)  LED Cinema Display  External iSight
  • heatherdd Calculating status...
    Currently Being Moderated
    Nov 11, 2009 11:15 PM (in response to JillyBeanWV)
    Im having the same problem, skype is saying that my camera is being used by another application. I have tried everything that other people have tried and it is still not working for me. This is so aggravating.
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