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Name:
Eric Root
Status Level:
Level 6 Level 6 (13,860 points)

Eric Root's Products

iMac (24-inch Early 2008), OS X Mavericks (10.9.2), 10.6.8, 3.06 GHz Core 2 Duo, 4 GB
iPad Air Wi-Fi, IOS 7.0.6

Recent Activity

Eric Root replied to RAM usage

"Activity Monitor - Mavericks   Activity Monitor in Mavericks has significant changes   Performance Guide   Why is my computer slow   Why yo"

in OS X Mavericks 1 replies
9 hours ago
Eric Root replied to HT5404 Cannot get Air Play to work--tried everything :(

"Airplay doesn't work IOS to OS. It works IOS to IOS and OS to OS."

in OS X Mavericks 3 replies
10 hours ago
Eric Root replied to airplay cannot connect to service

"How are you connecting the computer/devices?"

in OS X Mavericks 2 replies
10 hours ago
Eric Root replied to Why does Mavericks refuse to let me put icons where I want them?

"Have you tried control - clicking the Desktop and changing the sort options? I have mine set to None and things stay where I put them."

in OS X Mavericks 2 replies
10 hours ago
Eric Root replied to Backup Mac to Windows shared NTFS drive.

"See paragraph 5.   Disks You Can Use"

in OS X Mavericks 2 replies
10 hours ago
Eric Root replied to eos utility quit unexpextedly

"What is the eos utility?"

in OS X Mountain Lion 2 replies
11 hours ago
Eric Root replied to HT4718 external hdd lost partition

"Are you trying to recover data from the partition or just trying to make it usable again? You can re-format an individual partition without"

in OS X Mountain Lion 1 replies
11 hours ago
Eric Root replied to HT5361 can't log in to mail, also cant close it down either. Found firewall was off so enabled that now do I have a virus?

"What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.   Troubleshooting sending an"

in OS X Mountain Lion 3 replies
11 hours ago
Eric Root replied to Trash won't empty deleted time machine backups

"When you enter your password in Terminal, it isn't displayed. This is normal."

in OS X Mountain Lion 16 replies
12 hours ago
Eric Root replied to Excel 2011 problem

"Try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the comput"

in OS X Mountain Lion 10 replies
12 hours ago
Eric Root replied to why does my safari go beserk in guest mode when i go to a game? If theres a way to stop it from doing this, how?

"Does it work normally in your admin account?"

in OS X Mountain Lion 2 replies
12 hours ago
Eric Root replied to HT5395 I have iChat instead of Messenger, what do I do to change this or get messenger in addition?

"Upgrade to 10.8 or 10.9 to get Messages.   What OS are you running?"

in OS X Mountain Lion 2 replies
12 hours ago
Eric Root replied to HT1338 I'm having problems during the initial setup of wireless keyboard and mouse.

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in OS X Mountain Lion 2 replies
13 hours ago
Eric Root replied to HT1338 I'm having problems during the initial setup of wireless keyboard and mouse.

"It sounds like you need to borrow a wired keyboard so you can login and pair the devices using Bluetooth. Also try checking the batteries an"

in OS X Mountain Lion 2 replies
13 hours ago
Eric Root replied to Time Machine back up?

"See E2.   Time Machine Troubleshooting   Time Machine Troubleshooting Problems"

in OS X Mountain Lion 1 replies
13 hours ago
Eric Root replied to in dictation and speech once I loaded a customised voice the others are lost

"Check your hard drive level System/Library/Speech/Voices folder. Are there other voices there?"

in OS X Mountain Lion 1 replies
13 hours ago
Eric Root replied to time machine corrupted

"Try contacting Toshiba. If I read your posts correctly, this is the second drive that has given you problems.   Is the drive attached to th"

in OS X Mountain Lion 7 replies
14 hours ago
Eric Root replied to Can't download Mountain Lion from App Store

"- Sign out of the App Store (in the Store menu) - Quit the App Store                                                  - In Finder - Go>Go"

in OS X Mountain Lion 2 replies
14 hours ago
Eric Root replied to Cannot get Migration Assistant to work 10.8.5

"Setup Assistant only works after a OS install/re-install."

in OS X Mountain Lion 23 replies
14 hours ago
Eric Root replied to My clock isn't displaying the correct time

"System Preferences/Date & Time/Date & Time - do you have the box Set date and time automatically checked?  "

in OS X Mountain Lion 1 replies
14 hours ago
Eric Root replied to HT4481 Mac OS X 10.5.8 upgrades

"Upgrade to Snow Leopard, then update to 10.6.8.     Snow Leopard Purchase       Check that your computer is compatible with Mountain Lion/M"

in Mac OS X v10.6 Snow Leopard 3 replies
14 hours ago
Eric Root replied to unable to send email to comcast and earthlink

"If other people are receiving your e-mails, it sounds like a problem on their end, possibly with their ISP."

in Mac OS X v10.6 Snow Leopard 1 replies
14 hours ago
Eric Root replied to MAC OSX SNOW LEOPARD 10.6.3 current version INTEL(R) CORE(TM)2 DUO 2.4 GHZ ,4GB RAM, 250 GB HDD compatible OS Version Clarification

"Check that your computer is compatible with Mountain Lion/Mavericks. To check the model number hold down the option/alt key, go to the App"

in Mac OS X v10.6 Snow Leopard 2 replies
14 hours ago
Eric Root replied to When I do a google search, why all off a sudden is it sending me to Bing? How can I fix this?

"Also check Safari/Preferences/General to make sure Google is selected there."

in Mac OS X v10.6 Snow Leopard 3 replies
14 hours ago
Eric Root replied to Facetime call won't go through, fails everytime

"If you have a backup, restore version 1.0.2. I experienced the same problem after the update and restoring the older version fixed FaceTime."

in Mac OS X v10.6 Snow Leopard 10 replies
14 hours ago
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