Skip navigation
Sign in or Register to find out more about ckuan
ckuan has no profile image available
Name:
ckuan
Status Level:
Level 6 Level 6 (19,850 points)
Member Since:
Oct 16, 2011

ckuan's Products

iPhone 5s, iOS 7.1
iMac, OS X Mavericks (10.9.2)
iPad (3rd gen) Wi-Fi + Cellular, iOS 7.1
iPhone 3G, iOS 4.2
iPhone 4S, iOS 7.1
iPhone 5, iOS 6.1.4
iPod classic
iPod touch, iOS 6.1.6
MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9.1)

Recent Activity

ckuan replied to My FaceTime isn't working?

"jneuman07 wrote:   Everytime it starts to connect, but then says connection failed. It does the same thing on my macbook pro laptop as wel"

in Using iPhone 2 replies
4 hours ago
ckuan replied to What can i do?

"You might have a hardware problem due to the fall. Make an appointment with the Apple genius bar or AASP for an evaluation."

in Using iPhone 1 replies
4 hours ago
ckuan replied to iphone 5c is stuck in icloud activation screen..plz can you help me ..i want to use my iphone

"You'll need the original Apple ID & password. There is no other way."

in Using iPhone 1 replies
18 hours ago
ckuan replied to TS1275 facing a 1015 error while restoring an iPhone 3G

"That's what you get for a hacked/jailbroken iPhone."

in Using iPhone 1 replies
18 hours ago
ckuan replied to My side of the conversation dissapears when going from landscape to portrait

"Two more troubleshooting steps you can do:   Restore from backup (maybe this step will not help if your backup is corrupted) Restore as new"

in Using iPhone 3 replies
23 hours ago
ckuan replied to TS3424 i just purchase iphone 5 second hand.

"biwek_khadka wrote:   Same problem here ... Same answers as well."

in Using iPhone 14 replies
23 hours ago
ckuan replied to How do I get Wi-Fi to work on my iPhone5?

"Reboot your router and check whether if you have firmware updates for your router. Read this: http://support.apple.com/kb/HT4628"

in Using iPhone 4 replies
23 hours ago
ckuan replied to iPhone syncing of music from MBA working only on home network

"First, on Mac iTunes menu > File > Library > Organise Library... > select Consolidate Files and click OK button.   Follow no. 3 in my previ"

in Using iPhone 3 replies
1 day ago
ckuan replied to I have an old 3G phone and want to use it as a iPod my new iPhone is a 4S how do I dothat?

"Read this: http://support.apple.com/kb/HT3406"

in Using iPhone 2 replies
1 day ago
ckuan replied to HT1212 how can i get my iphone unlocked

"Read the doc where you came from at the top of your post title."

in Using iPhone 3 replies
1 day ago
ckuan replied to Why does FaceTime quit even if I'm on wifi?, Why does FaceTime quit even if I'm on wifi?

"You can update using computer iTunes with your iPhone connected. http://support.apple.com/kb/HT4972"

in Using iPhone 4 replies
1 day ago
ckuan replied to I am transferring to the iPhone 5s from my 4s and I lost my activation guide so all my messages are sending from my email and not my number. How do i fix this?

"Using iMessage http://support.apple.com/kb/HT3529 Troubleshooting iMessage activation: http://support.apple.com/kb/TS4268"

in Using iPhone 1 replies
1 day ago
ckuan replied to How do you get ringtones back on your iphone that you bought?

"You don't get your ringtones back if you didn't transferred your purchases to computer iTunes. Only for purchased music , apps, books that y"

in Using iPhone 1 replies
1 day ago
ckuan replied to iPhone syncing of music from MBA working only on home network

"You have to sync the music via Mac iTunes. 1. Use Mac iTunes to import CDs. 2. Connect & select your iPhone in Mac iTunes Sidebar (switch"

in Using iPhone 3 replies
1 day ago
ckuan replied to How to get to iOS setup assistant

"Settingss > General > Reset > Erase All Content & Settings"

in Using iPhone 1 replies
1 day ago
ckuan replied to Can my other devices open receive my FaceTime calls if we share an Apple ID

"No, only if you use a different e-mail address on the other device."

in Using iPhone 1 replies
1 day ago
ckuan replied to Facetime connecting then fails

"Which IOS version? It seems that devices with IOS 6 have this issue."

in Using iPhone 9 replies
1 day ago
ckuan replied to How do I get Wi-Fi to work on my iPhone5?

"Try Settings > General > Reset > Reset Network Settings After that, try key in manually the SSID & password ( do not use the suggestion lis"

in Using iPhone 4 replies
1 day ago
ckuan replied to Not able to Use it after resetting phone to its factory setting !!

"Without the original owner Apple ID & password, you cannot activate the iPhone. There's no work around or bypass for this Activation Lock."

in Using iPhone 3 replies
1 day ago
ckuan replied to why is my itunes payment method declined?

"Contact Apple Support https://getsupport.apple.com/GetproductgroupList.action"

in Using iPhone 1 replies
1 day ago
ckuan replied to Why won't my iphone 4s stop talking to me?

"Read this: http://help.apple.com/iphone/7/#/iph3e2e31a5"

in Using iPhone 2 replies
1 day ago
ckuan replied to How can I get photo and info into contacts from photo

"No, you have to do it manually."

in Using iPhone 4 replies
1 day ago
ckuan replied to HT1937 I lost half of my music library!  Is there a way to find all of the music that I've downloaded?

"You can only re-download the music purchased from iTunes. The rest should be in your computer iTunes library."

in Using iPhone 2 replies
1 day ago
ckuan replied to Everything disappeared from Passbook

"You can still post and tell us what went wrong for other users here in the forum."

in Using iPhone 2 replies
1 day ago
ckuan replied to Can't find iTunes Radio :(

"Where are you? iTunes Radio is not available everywhere."

in Using iPhone 7 replies
1 day ago
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.